Introduction to Management - Doc

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Added on 2020-11-12

Introduction to Management - Doc

Added on 2020-11-12

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Introduction to Management

Table of ContentsINTRODUCTION...........................................................................................................................................3MAIN BODY..................................................................................................................................................3CONCLUSION...............................................................................................................................................8REFERENCES................................................................................................................................................9

INTRODUCTIONManagement refers to attainment of goals and objectives by planning, organizing,monitoring and controlling the activities. It can also be defined as an act of getting peopletogether for accomplishment of business objectives by optimum utilization of available resources(Schaltegger, Burritt and Petersen, 2017). This assignment is going to make a discussion on howmanagers of a company can manage their employees and get contribution of them in businesssuccess. For this purpose, Imperial Hotel of London is taken, where newly appointed managerhas analyzed various issues related to mismanagement. It includes staff retention, high staffturnover, poor operating and controlling procedures etc. Therefore, present report will find somesolutions for a specific problem i.e. back of house staff (kitchen, housekeeping andmaintenance). Some management theories for encouraging housekeepers to work in efficientmanner are also highlighted. MAIN BODYThe Imperial hotel of London is considered as one of the best hotels in UK which offerbest services to customers (Hislop, Bosua and Helms, 2018). It has near about 500 bedroomswith en-suite facilities, 12 conference rooms where each one has more than 1000 peoplecapacity, 3 bars and 4 restaurants as well as many leisure services. Currently, it has operated 25hotels in UK having 450 staff in total and 6 Head of Departments. Besides these facilities andhigh skilled workers and other staff members, from previous few months, this hotel has facedvarious problems. A newly appointed manager Peter Farnsworth has seen that there is a highturnover of staff in all departments especially in housekeeping and kitchen era. This kind of issuehas occurred because of enhancement in number of rooms within hotel. Therefore, housekeepersfailed to keep every room clean on time before arrival of guests. Due to this issue, Imperial Hotelhas also faced problems related to get satisfaction of customers and retain them for longer period(Hazen and et. al., 2014). Guests have made several complaints about improper cleanliness ofrooms especially bathrooms. In addition to this, because of workload pressure workers sometimebehave inappropriately and rude with customers. This leads to impact on brand image of hotel innegative manner at marketplace. In this regard, the major challenge in front of HR department isstaffing the housekeeping department. On daily basis, workers have to clean more than 300 to

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