logo

Introduction to Management: Assignment

   

Added on  2020-06-06

10 Pages2959 Words37 Views
Introduction toManagement

Table of ContentsINTRODUCTION ..........................................................................................................................4Analysis of management theory..................................................................................................4CONCLUSION................................................................................................................................8REFERENCES................................................................................................................................9

INTRODUCTION Management is that process which helps in allocating inputs of an enterprise bymanaging different activities and functions for achieving desired goals and targets. This report isbased on The Imperial Hotel, London which has been owned and managed by owners and it islarge brand chain of hotels in the 4 star market. Hotel provides various facilities such asbedrooms, conference facilities and leisure centre with swimming pool. According to the casestudy, the major problem occurs in this organisation is low level of guest satisfaction whichreduces the people base. Customer satisfaction is the marketing term which measures howproducts and services delivered by firm for meeting the buyers’ expectations. Also, it is essentialbecause it provides marketers a process which helps them in managing and improving theirbusiness (Anderson and et. al., 2018). The Imperial hotel rated as lower in the large star hotelchain where they can satisfy customers at the rate of 65% in the firms benchmark gradingsystem. So, it will develop and create major issues and problems of lower customers. Theyprovide lack of facilities which reduce the confidence of guest towards large chain hospitalityindustry. The other complaint are arises which related to checking in and checking out to thehotel. So if guest are late to pick their train or bus then this process delay them for reach theirdestination. There are large numbers of guests who have complained repeatedly for chargingincorrect bill slip. Also, they complaint about timing issues where waiters does not serve foodand other items in given time at the guest rooms. Analysis of management theoryManagement is the process of art and science. A managers or leaders deal with humanbeing who does not manage behaviour for reducing formulas so they can get benefits fromlearning and implementing appropriate practices to study different theories for smoothly run thebusiness within an organisation. Imperial hotel also adopts suitable management theories formanaging and controlling business operations in proper manner. Management theories arenecessary to express several ways for running the business which is based on differentanticipation about how business systems and people should be operated. According to this casestudy, the Imperial Hotel adopt and use of Scientific Management Theory which help inimproving productivity which became clear about all the people. Such concept or theory selectaccurate data and measured for making firm more effectively. By using this approach, company

End of preview

Want to access all the pages? Upload your documents or become a member.

Related Documents
Case Study – The Imperial Hotel
|8
|2460
|209

Managing Poor Guest Satisfaction at Imperial Hotels
|10
|2811
|28

The Imperial Hotel, London- Poor Guest Satisfaction
|8
|2360
|397

Improving Guest Satisfaction in Imperial Hotel: A Management Analysis
|12
|3025
|182

Introduction of Management Assignment
|12
|2676
|40

(PDF) Introduction to Management Assignment - Imperial hotel
|9
|2540
|13