Introduction to Management Assignment Solved

Added on - 21 Feb 2021

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INTRODUCTION TOMANAGEMENT
Table of ContentsINTRODUCTION...........................................................................................................................1ANALYSIS......................................................................................................................................1CONCLUSION................................................................................................................................5REFERENCES................................................................................................................................6
INTRODUCTIONManagement of every task is very important of the every organisation. Management helpin the smooth functioning of the operations of the company. Management means the art ofgetting work done through others(Kaplan and Atkinson, 2015). Management is essential for theevery organisation to run the business. Where management is managed the all the works to bedone in the firm and it gives the answers of the questions like what is to be done, who is going todo the work and when the work is going to be done(Ansoff and et.al., 2018). It gives thesuggestions which are necessary to adopt. This report is based on the imperial hotel which islocated in the London. The origin of the hotel was designed by sir Charles Fitzroy Doll, this wasbuild in the years 1905 to 1911. it was re-established in year 1966. it is the one of the biggesthotel chain in which there are so many sub brands are available like president, Tavistock andBedford. This is a 4 star premises having 500 bedrooms 450 working staff in a shift and 12conference rooms. It also has 3 bars and 4 restaurants This report includes the problems of theimperial hotel facing. Hotel has 25 branches in the UK. This firm is facing the problem of thePoor guest satisfaction and High staff turnover with 80% of the staff leaving within the year.Further it is facing the problem of A negative work culture amongst the staff with high levels ofsick leave and poor attendance and Front of house staff problems. This report will include theproblem of the reception, conference, and banqueting and the restaurant and bars. It will alsoinclude the study of the p[problems faced by the imperial hotel and actions should be taken tosolve those problems.ANALYSISProblem:- Front of house staffThe hotel imperial is facing the problems of the employee retention and poor satisfactionof the guest and the problems with the staff turnover rate and problem of front office staff. Hotelis facing this problem due to several issues which are already running in the hotel(Laudon andLaudon, 2016).Problems of the hotel departmentsreception:-The costumers of the imperial hotel are facing several problem due to the receptionof the hotel, it found that in a survey conducted by the hotel authority that many times thereception person is not available on his duty and costumers have to wait long to check in andcheck out. It was also found that the at the time of billing the reception of the hotel charge extra1
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