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Report on Management of Imperial Hotel

   

Added on  2020-06-03

9 Pages2624 Words57 Views
Business DevelopmentData Science and Big DataHigher Education
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INTRODUCTION TOMANAGEMENT
Report on Management of Imperial Hotel_1

Table of ContentsINTRODUCTION...........................................................................................................................1MAIN BODY...................................................................................................................................1POOR GUEST SATISFACTION..........................................................................................1CONCLUSION .............................................................................................................................6REFERENCES................................................................................................................................7
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INTRODUCTIONIn modern scenario, crucial role is being played by management in each and every kindof organisation which mainly provides surety of employees along with high retention rates inorder to decrease the cost of employment. Hence, it is highly essential for the company to havebetter and effective management so that effective position can be gained within marketplace.Process failure can lead company to bear the losses and minimisation within marketplaceregarding organisation (Albert and Beatty, 2014). In this report, study is based on Imperial Hotel.The hotel is being located Middle London and deals in catering the high end businessmen,guests, tourists, celebrities and many more. This kind of hotel is popular for providing advancedservices which can be improvised in continuous manner and thus can look out for better level ofsatisfaction. The cited hotel has well maintained bedrooms which are 500 in number along withconference room which can take 1000 people at single time. Besides this, it can be stated as oneof the effective International Chain in which there are 250 hotels just in UK. In recent time, PeterFarnsworth has joined as General Manager and he found issues which are being faced bycompany. This report will put light on plans and initiatives which are being taken bymanagement of hotel in order to decrease the retention of staff members. However, there is thechallenge which is being faced by company and that is lower level of satisfaction whichcustomers are having. MAIN BODYPOOR GUEST SATISFACTIONAnalysis of Case:Above mentioned is the issue which is being determined by the manager of the hotel whois being appointed in recent of Hotel Imperial. In this kind of issue, manager found thatcustomers are not opting out for making stray in this hotel is due to the very low level ofsatisfaction given by the hotel. This kind of issue is being identified by the grading level inwhich this hotel was graded as the lowest in entire Start Chain in terms of entire level ofsatisfaction at the rate of 65% within the company's Benchmark grading system. In every kind ofhotel, a monthly Guest Satisfaction Survey is being taken (GSS) with regular guests and thismainly includes the survey with major business customers (Palmer, 2011). Below described isthe monthly survey of Imperial hotels: 1
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