Introduction to Management of the Imperial Hotel
Added on -2020-07-23
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Introduction toManagement
Table of ContentsINTRODUCTION...........................................................................................................................1DEFINE THE PROBLEM ..............................................................................................................1INTERPRETATION OF ISSUE.....................................................................................................1SOLUTION .....................................................................................................................................3SUGGESTIONS..............................................................................................................................4CONCLUSION................................................................................................................................5REFERENCES................................................................................................................................7Appendices.......................................................................................................................................8
INTRODUCTIONManagement can be defined as the art of performing and organising any business so thatpeople who are associated with it, can be handled appropriately. This concept is also valid foreach and every corporation either it is of retail or hospitality sector (Abe, 2010). But it isconsidered as most essential constructs of hospitality industry and needs to be applied in propermanner. By doing so, different types of issues affiliated with management can be dealt in rightway. Without appropriate administration, even a single work could not be complete decently.This in turn generates a feeling of dissatisfaction in both workers as well as customers. The existing report is based on case study of “The Imerial Hotel” which is situated inLondon. They are giving luxurious facilities to their potential consumers. They are having fivehundred full furnished bedrooms, beautiful leisure centre along with swimming pool and manymore. In recent days, so many issues are reported in this report. This project is highlighting themajor problems which are being raised. One of the key concern is linked with aspects ofleadership. It has been observed that referred hotel comprises of ineffectual guidance andmanagement as well. The former Heads of Department & supervisory personnels were notleading business in better style and this is the reason of poor analysing as well as controllingprocess (Wilkinson, Wood and Demirbag, 2014). In addition to this, several other troubles arealso determined. The solution along with recommendations to these terms is going to be coveredin this assignment. DEFINE THE PROBLEM Problem : Ineffective leadership and management by previous Heads of Department andsupervisory staff including poor monitoring and control procedures.INTERPRETATION OF ISSUEThe Imperial Hotel is one of the famous organisation of London which is offering variousservices along with hospitality facilities. They comes in the category of global branded chain ofhotels in market of 4 Star and are operating around approx. 25 hotels in United Kingdom(Alvesson and Willmott, 2012). In their venture, six head of departments are present includingdifferent division such as house keeping, front of house and reception, food & beverages, guestservices , human resource and so on. They are totally having 450 manpowers. In addition to this,decorous facilities are being catered by them. For instance, its hotel is consisting of three bars &four restaurants, twelve conference rooms that can include around one thousand citizens, large as1
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