Marketing Strategies for T.K Maxx

This assignment delves into the role of marketing in distributing T.K Maxx products and services to target customers. It emphasizes the importance of selecting the best distribution channels for effective market reach and business performance. The analysis explores how T.K Maxx's marketing department identifies target markets, devises marketing plans, and utilizes the 7Ps and 4Cs of the marketing mix to achieve its objectives. The assignment concludes by suggesting strategies for T.K Maxx to maintain its market position, expand globally, and adapt to external market influences.

MARKETING ESSENTIALS

Table of Contents
Table of Contents........................................................................................................................................2
INTRODUCTION.......................................................................................................................................4
TASK 1.......................................................................................................................................................4
P1 Roles and responsibilities of marketing functions..............................................................................4
P2 Roles and responsibilities of marketing relate to the organizational context......................................7
M1 Roles and responsibilities of marketing function...............................................................................9
M2 Importance of interrelationship between functional and marketing functions...................................9
D1 Evaluation of major elements of marketing function.........................................................................9
TASK 2.......................................................................................................................................................9
P 3 Comparison of ways in which organizations apply the marketing mix..............................................9
M3 Various tactics applied by enterprise to achieve business objectives...............................................11
TASK 3.....................................................................................................................................................12
P4 Basic marketing plan........................................................................................................................12
M4 Evaluation of marketing plan..........................................................................................................14
D2 Marketing plan with use of 7Ps to achieve marketing objectives.....................................................14
CONCLUSION.........................................................................................................................................15
REFERENCES..........................................................................................................................................16

INTRODUCTION
Marketing is a process which helps company to distribute their products and services to
desired customers from manufactures. Marketing can also be defined as, the activity, set of
institution and process for creating, communicating, delivering and exchanging offerings that
have value for customers, clients, partners ad society at large. With the help of marketing,
organisation are able to market or sell their products to target market or customers in order to
satisfy their needs and requirements (Baker and Saren, 2016). TK Maxx is basically a subsidiary
company of TJX Companies which is based in Framingham, Massachusetts. It was founded in
1994. It has stores in many countries like United Kingdom, Australia, Ireland, Germany, Poland,
Austria, etc. T.K has wide ranges of product lines such as clothing, furniture, bedding and
domestic, furniture and giftware. This assignment will mainly focus on roles and responsibilities
of marketing functions and how they relate to organizational context. It will also cover how the
company uses marketing mix in their marketing planning to achieve their business goals and
objectives. Basic market plan of an organisation is also given in this assignment.
TASK 1
P1 Roles and responsibilities of marketing functions.
As described above, marketing is a process through which company facilitates their
distribution of products and services, so that they can satisfy demands and needs of customers.
T.K Maxx is a subsidiary company which opened their first store in 1994 and selling wide
variety of products (William and Zikmund, 2012). They haves stores in many countries as
mentioned above and is expanding their business in other countries also, where they have no
branches. In order to increase company’s market share, they have appointed three new board
members so that they can provide their ideas and advices which can be implemented in
marketing plans.
Marketing department of company employs many employees and professionals who put
their great efforts in order to attract large number of customers towards their products and
services. They first identify the demands and requirements of customers than they prepare their
marketing strategies according to that, so that they can satisfy more and more customers at a

same time. As company has recruited experts with greater experiences, they can better analyse
the market and give valuable suggestions and help to company to expand their business and
increase their market share. They use different marketing functions which help them to prepare
better marketing plans. Following are some marketing functions:
Market information: First and the foremost step is to collect relevant information about
target market, needs and wants of customers, etc., help marketers to analyse and develop their
strategies including all these vital information. Analysis is a very essential part for an
organisation (Baack, Harris and Baack, 2013). After proper analysis they can further proceed for
developing good market strategies. T.K Maxx collects all information about their market and
analyse it precisely and formulate their plans in such a manner that can extract more money from
products and services which they are selling and also satisfy their customers on the other hand.
Market planning: It is basically done in order to achieve company’s marketing
objectives. These objectives basically includes increasing market share, increase market
presence, dominate the market, etc. T.K ensures that whatever they plan should achieve all their
set objectives.
Exchange functions: Buying and selling are known as exchange functions. T.K Maxx
ensures that they offer sufficient quantity of products and services to their customers in order to
meet their demands. To enhance selling and buying, marketer uses various advertising and
promotional tools.
Product designing and development: It is necessary for company to develop and
designing attractive products in order to attract more and more customers (Silberschatz, Galvin
and Gagne, 2014). As T.K Maxx had wide variety of products, then can offer unique ranges to
seek attention of people towards their products and can increase their sales. This will thus lead to
more revenues inflowing in the company.
Distribution channel: This channel allows company to distribute their products and
services to different parts of country to reach target market as well as customers on time. It is
necessary for company to find out bet distribution channel and facilitate their supply through
those channels in order to ensure timely availability of products to customers. Accomplishment

of this task can be done through transportation, inventory control, warehousing and order
processing.
Setting price: It is really a tough task to decide the accurate price of a product. As
customer mainly prefer economic and affordable products and in that case high price can be a
fop idea. T.K Maxx has affordable ranges of products and due to this reason customers prefer
them over other rival companies. To set a definite price, effective planning is done by managers.
Financing: Finance is the main resource of a firm without which it cannot operate its
functions in a desired manner. This resource is like heart of an organisation which carries blood
in all parts i.e. finance helps in carrying all the operations in a desired manner. Therefore,
marketing managers conduct various activities in order to locate sources from where they can
gain required fund. Ample amount of finance helps all departments in executing their functions
properly. In context with marketing functions, through sufficient amount of funds, people
associated with this division used money in promotional activities.
Management information system: In today’s modern world, due to development of
technology and high innovations, trends of marketplace changes at rapid rate. These things create
a large impact on lifestyle of customers. It results to change their needs and desires of people in a
large way. These factors demands from companies to satisfy wants of them as much as possible.
With this regard, management information system helps in identifying the trends of marketplace
as well as demand of customers also. People associated with this team are carried out various
functions in order to understand need of people and measures through they fulfill the same.
Above are some main marketing functions which have different role and responsibilities
that help company to decide their best marketing plans and market their products in target market.
By implementing necessary marketing functions, T.K Maxx can achieve all their set marketing
objectives and also gain strong position in global market (Joshi, 2012). Managers of T.K focus
mainly on buying behavior of customers and pricing strategies which help them t provide
affordable good to customers. They keep on making modifications in offers and products they
deliver to retain interest of customers and also focuses on providing products with best quality.

P2 Roles and responsibilities of marketing relate to the organizational context.
Marketing functions help organisation to utilize various resources in order to distribute
their products and services to customers on time. These functions are very common in an
organization and include research of market area, development of product plan, formulation of
procedures and processes, finances, sales of product, customer service etc. These functions are
responsible for growth of an organization and mainly consists strategic management, sales
support system, finance team, marketing research, product developments, distributions systems,
human resource departments etc (Brady, 2014). Every department plays important roles in order
to make their company successful. An enterprise is successful when their entire department has
good communication between them and exchange important information on time. Following are
some department which helps company to achieve their targets.
Research and development department: This department is an essential part of a
company. They perform all the necessary research on target market as well as customers in order
to know their needs, requirements, preferences, likes, dislike, market growth, market share, etc.
They run their research with the help of different techniques and provide company with essential
information so that they can implement them in their planning and earn maximum profits. They
also give knowledge about competitors and their hold in the market. They provide marketing
department with all market information so they can formulate best marketing plan in order to
maximize their market share. T.K Maxx is able to perform better because research and
development department provide them with necessary help and information.
Financing department: This is also one of the key department of company. They
provide them with necessary funds which they can use to expand and establish new stores in
different areas or regions. They can give then financial assistance due to which they can
implement their business projects (Rossi,Allenby and McCulloch, 2012). Financial department
keep track of all records including profits and loss and other investments and provide necessary
information to production department in order to set appropriate price for the products. They also
provide funds to marketing department in order to facilitate promotion and advertisements of
products and services. This helps them to attract large number of customers and encourages more
selling.

Human Resource department: This department is referred to as backbone of a company
which handles, manages, and coordinates all the activities going on in the company. They give
organisation with best talented and qualified candidates which can increase profitability of
company and can lead company towards its success. With their fresh and innovative ideas they
can lead in competitive market and establish their brand. Other functions of human resource
department is to provide company with appropriate resources and material which they can use to
manufacture new products and services and also they keep track on new changes which are
taking place in external environment (Clow and James, 2013). HR Mangers formulate and
implement best strategies within their company in order to achieve their business targets and also
implement positive changes which help company to remain updated. Another function is that,
they provide training and development to new as well as existing training which lacks
appropriate knowledge and skills required to perform a job. They assist marketing department by
providing them crucial changes and candidates which can help them in every way possible.
Product development department: This department is responsible for developing and
designing innovative and creative products according to needs and demands of customers.
Company should pay attention to desires of consumers and what they want from a products and
keeping this in mind they should design their products. This attracts more and more customers
which help company to enhance their selling and ultimately more profitability. Product
department should also check whether their products meet all the quality standards or not. They
should not compromise with quality of products as this can lead to decrease in sales and
ultimately loss to the company.
Marketing department: This is the crucial department as they are mainly responsible for
distributing the final products to customers. Marketing managers formulate and develop many
strategies which are suitable for them and scrutinize best strategy out of them. They also choose
the best distribution channel for their products and services which can ensure timely availability
of products to customers (Silver and et al, 2012). With this consumers become more satisfied with
their service. T.K Maxx also operates their business online; in this they can provide fast delivery
to consumers and also offer them products with highest quality. This is how they will can
customer satisfaction and loyalty.

Above are some department which plays crucial role in developing and marketing their
products in order to achieve ultimate success. It is really important to have good communication
and cooperation between them. This help company to achieve its target and goals on time. With
assistance of every department, company can achieve their desired success. If anyone department
is not functioning well, this will result in huge loss which the company has to bear.
M1 Roles and responsibilities of marketing function
Marketing department performs various roles and responsibilities in order to enhance sales
performance of company. It includes carrying out promotional activities in different regions,
identifying demands of marketplace, finding strategies of competitors, purchasing power of
people and more. In addition to this, main duty of marketing team is to attract minds of
customers towards product of companies as well as convince them to buy it.
M2 Importance of interrelationship between functional and marketing functions
An organisation has various departments with different roles and responsibilities along
with distant objectives but all are work with common purpose i.e. to achieve the success of
business in a large manner. In this context, functions of marketing department are interrelated
with all divisions. All division helps each other in order to make production well and complete
the demands of people in a short interval of time.
D1 Evaluation of major elements of marketing function
As compared with all departments, marketing division is the most important section as it
helps other divisions in carrying out their activities in a proper way. Managers of this sector
formulate various plans in order to deliver products of enterprises in a high manner. They
identify the opportunities available at marketplace through which company can improve its sales
performance as well as gain high return on investment.
TASK 2
P 3 Comparison of ways in which organizations apply the marketing mix.
Marketing mix is basically applied in marketing plans in order to achieve set business
goals and objectives. The organisation uses different methods for application of marketing mix
among their enterprise. It is mostly based on product and services of company, market
demographics, size of market and company’s size. It help marketers to understand better about

products (Lovelock, 2011). Common applications of marketing mix involve 4 P’s f marketing
which involves product, price, place and promotion. This was later extended to 7 P’s of marketing
which include following:
Product: It is an item which has the capacity to fulfill the requirements and demands of
people. It can be tangible or intangible as it can be in the form of goods or services. Enterprise
should choose right type of product for a particular demand in market.
Price: It is referred to the cost which a consumer wants to pay for a particular commodity.
It is very important component of marketing mix. Company should set price according to buying
patterns of customers.
Place: Placement or distribution is very important part of marketing mix. Company need
to find out best pace and distribution channel to make their product available to buyers (Babin and
Zikmund, 2015). They can include several distribution strategies such as, intensive, exclusive,
selective distribution and franchising.
Promotions: It helps company to promote their products in global market. It also helps
consumer to know about new products in market. Promotion is comprised of various elements
like: sales organisation, public relations, advertising and sales promotion.
People: Main aim of company is to reach and satisfy their target people and according to
that they design and manufacture their products (Huang and Sarigöllü, 2014). If company
succeeded in satisfying target customers, they can achieve desired success and will able to make
large number of loyal customers.
Process: Organization processes and procedures affect the execution of the service. So,
they have to make a well defined process in place to minimize cost of production. Processes also
help workers to operate in a standard manner and utilize resources in effective manner.
Physical evidence: Organization should have physical evidence that their services was
delivered to target markets. It also pertains to how a business and its products are perceived in
market place.

Marketing mix also includes 4C’s which was given by Robert F. Lauterborn and those are
mentioned below:
Cost: Price is not only the cost which is incurred at the time of purchasing. It is a part of
cost ownership.
Consumer wants and needs: Company should design products according to desires of
buyers in order to satisfy them (Armstrong and et al, 2015). Marketer’s should carefully study the
consumer wants and needs and develop their products according to that.
Communication: According to Lauterborn, communication is “cooperative” whereas
promotion is “manipulative”. Managers should aim to create an open dialogue with potential
clients based on their needs and wants.
Convenience: Product which is manufactured by company should be available on time so
that buyers can access those products. Marketer should plan their distribution of products
according to availability of target customers.
The 4P’s, 7P’s or4C’s plays a vital role in marketing mix plan. Marketer should develop
their plans by implementing marketing mix accurately. This will help company to achieve their
marketing objectives in effective manner (Ahmed and Rafiq, 2013). It is important to devise a
plan that balances profit, brand recognition, client satisfaction and product availability.
T.K Maxx formulate their plans by implementing all necessary market function and mix
so to ensure that the customers are getting their products on time and are satisfied with the
products. Through this company will make loyal customers from all round the world. They can
also manufacture unique products and make modifications in existing products in order to retain
their customers (opolšek and Čurin, 2012). To build a strong hold in the market and lead from
other rival companies, organisation has to make their marketing strong and efficient. More the
satisfied customers, more the company will be successful.
M3 Various tactics applied by enterprise to achieve business objectives
A firm uses various methods in order to increase sales performance of business. It includes
marketing mix technique which includes different factors like product, price, place, promotion,
people, process and physical evidence i.e. 7P’s. This technique is used almost by every

organization in different way to attract a large number of customers towards its products. Along
with this, management of enterprises uses different tactics to create modifications in
organizational system as per changes in trends of marketplace. Managers formulate various
strategies and implement the same on workplace in a proper manner. This would help in
increasing productivity of workplace as well as profitability of business. In addition to this, for
increasing effectiveness of its promotional activities and attain achievable target, managers used
to identify sources from where they can get finance easily. This would aid them to carry out all
business activities in a proper manner.
TASK 3
P4 Basic marketing plan.
Company Overview: T.K Maxx is a subsidiary of TJX Companies and was founded in
1994. It is headquartered in Framingham, Massachusetts. The company is operating in many
countries such as United Kingdom, Australia, Ireland, Germany, Poland, Austria, etc. and has
numerous stores across the globe. They provide great product varieties like jewellery, furniture,
clothing, bedding and domestic, furniture, giftware and lot more. Their aim is to provide products
to customers at low and affordable prices so that consumers prefer them first over other rival
companies.
Vision and mission statements
Vision: Their corporate vision is to grow a global off price and Value Company.
Mission: To deliver to the market every day a rapidly changing assortment of quality brand name
merchandise priced 20% and 60% less than the regular price of specialty stores and departmental
stores.
SWOT Analysis:
STRENGTHS WEAKNESSES
 TJX is the parent company of
T.K Maxx and is one of the best brands
across the world.
 Not enough global presences as
compared to other rival teams.
 Many departments’ stores have

 Manufactures excellent
products.
 Company is blessed with strong
and an expert workforce.
 Annual sales are good.
 Revenue generation is high.
 Strong market share and
position.
 Wide variety of products.
 Internationally recognized as
Apparel Company.
 Excellent customer rewards.
 Provide service in many
countries and have thousands of stores.
 Company has strong marketing
team.
few categories.
OPPORTUNITIES THREAT
 Company can increase their
number of products as they are
currently offering.
 There is increase in the demand
of home based products.
 They can expand their business
in other countries also.
 Chance to explore foreign
market and can penetrate into by using
brand marketing.
 Customer oriented strategies.
 Inventory issues.
 Rise in fuel can lead to increase
in transportation costs.
 Threat from new entrant.
 Competition form already
existing brands.
 Strict government policies for
import and export.
STP Approach
Segment Middle/ Upper Middle class people.
Target Group Middle/ Upper Middle class people.
Positioning Designer brands at affordable prices.
Competitor Analysis: JC Penny, Nordstrom, Ross stores, Stage stores, Burlington coat factory.
Marketing Budget:
Particulars 1st Year 2nd Year 3rd Year 4th Year 5th Year
Initial money 5000 8000 10000 13000 15000
Investment 2000 3000 5000 7000 9000
Total 7000 11000 15000 20000 24000

Marketing
outlay
Promotion 4000 7000 8000 10000 14000
Sales publicity 5000 6000 10000 11000 13000
Total 9000 13000 18000 21000 27000
Controlling and Monitoring
At this step, company monitors all their business activities and ensures that all are carried
out effectively or not. If not, then company can prepare corrective plans in order to improve or
eliminate particular errors. This will help to prevent any future problems and loss of company.
At this stage, company will ensure that their activities are effective enough or not to achieve
long term objectives or tasks.
M4 Evaluation of marketing plan
Marketing plan helps organizations on order to know objectives of business in a proper
way which will be achieving by managers in a given period of time. For this process, they
carried out various activities to analyze the business completely. This plan defines the mission,
vision and future objectives of enterprises in a proper way. In addition to this, using SWOT
analysis, employers can evaluate own strengths and weaknesses in an appropriate way as well
can analyze threats of competitors and opportunity to increase business profitability also in an
effective manner.
D2 Marketing plan with use of 7Ps to achieve marketing objectives
Every organisation in UK, whether operating its business on small or large scale used to
build effective strategies as well as a marketing plan, in order to promote its products or services
in different locations. They use various techniques and tactics like marketing mix, SWOT and
PESTLE analyses etc. in order to measure position of company at marketplace. Among all these
factors, 7P’s of marketing mix help managers to identify the effectiveness of strategies. This
method also use in making a comparison of strategies of two companies having same products or
services in same market. This would help in improving the performance of business organisation
and attaining the objectives as well.

CONCLUSION
From the above assignment it can be concluded that, marketing plays an important role in
distributing company’s products and services to target customers. To ensure timely distribution,
company has to choose best distribution channel. This can be done when the organisation have
strong marketing department. Marketing managers can identify their target market and according
to that, they can devise their best market plan. In order to make more effective market plans,
marketer can implement different marketing functions and 7P’s and 4C’s of marketing mix. It is
necessary for T.K Maxx to retain their market position and they can do by providing their
products at economic prices and effectively distributing their products to all round the world.
They can expand their business in other countries also and attract more and more customers by
their unique products. Marketers can perform their research on external market to identify threats
and opportunities which can pose negative and positive influence on the company.

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