Assignment on Operation Management - Aston Martin and and Marks & Spencer

Added on - 04 Oct 2020

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Introduction toOperationManagement
Table of ContentsINTRODUCTION...........................................................................................................................................2Sector specific input-transformation-output issues.................................................................................3Requirements of customer......................................................................................................................4Other factors which are acceptable.........................................................................................................5CONCLUSION...............................................................................................................................................6REFERENCES................................................................................................................................................6INTRODUCTIONOperation management refers to area of management which is related with designing aswell as process of production in manufacturing of services or goods(Anderson and et. al, 2018).
This involves planning, organization, supervision processes and mandatory changes for attaininghigh profitability. This report is based on organizations which deal in different sector. They areAston Martin (manufacturing sector), Four Seasons Hotel London (service sector) and Marks &Spencer (retail sector). These organizations carry out their operations in different sector and areheadquartered in United Kingdom. This assignment is based on comparison among these sectorson the basis of input transformation output issues, delivery of services, role of logistics, andmeasurement of efficiency, needs of customer and any other factor which these sectors need totake into consideration.Sector specific input-transformation-output issuesThis deals with input output issues which are faced by organization while they are carrying outtheir operations. Basically, it deals with process of conversion of raw material into products and whilecarrying out this process, certain issues are faced by organizations. They are illustrated below:Aston Martin:The major issue which was faced manufacturing sector was in supply chain. Itwas found that Chinese subcontractors provided the parts were forged with plastic. This is the reason thatthey hardly procure much in China. Another issue which is faced by them is that organizations areexpanding themselves in global market(Beckford, 2016). Therefore localization of existent productsneeds relevant alterations in supply chain. It is a manufacturing industry which deals in automobile sectormakes use of products like steel, plastic, aluminum and rubber. These products are used to furnish finalproducts and meet the requirements of their customersFour Seasons London:The major issue which is faced by this sector is that it becomes difficultto identify what exactly customer needs as accommodation, food and Wi-Fi is provided by every hotelpresent in UK. How to stand different from competitors is the major issue while working on somethingand attaining the exact results. Consider an example like Four Seasons London has given discounts totheir premium customers but if they do not come then the output attained will be zero(Drucker, 2012).The major materials which are being used by them to render their services are furniture wherethere customers can relax themselves like commercial laundry, fitness equipments, maintenancesupplies, kitchen supplies, food and beverage. They are some products which are used by them torender effective services to their customers.Marks & Spencer:The foremost issue faced by them (M&S) in supply chain is rapidly changingtaste and preferences of people with respect to specific product. This judgment is carried out worldwide ismajorly affected by customer’s process. Lack of innovation leads to providing same product to customers
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