Introduction to People Management

This document provides an introduction to people management, focusing on the importance of human resource management in organizations. It discusses leadership and management, training and development, and talent management. The case study is based on the National Health Service (NHS) in the UK.

Introduction To
People Management

Contents
INTRODUCTION.......................................................................................................................................3
MAIN BODY..............................................................................................................................................3
1. Leadership and Management...............................................................................................................4
2. Training and Development..................................................................................................................5
3. Talent Management.............................................................................................................................7
CONCLUSION...........................................................................................................................................9
FINDINGS................................................................................................................................................10
REFERENCES..........................................................................................................................................11

INTRODUCTION
People management refers to the subset of human resource management which mainly
deals with different types of financial, strategic and policy issues. People are considered as one
of the most valuable part for each and every firm as they manage entire work of company and
perform their task in a perfect manner. Along with this, people plays significant role within the
every department of firm through developing best suitable alternatives for firm in order to
achieve successful growth of their business. Present report is based on National Health Service
which was founded in 1948 and headquartered in England, UK. This is generally works for
providing best healthcare services to people and other residents of UK. Moreover, discussion
will be based on leadership & management along with training and development of firm.
Furthermore, talent management of company will get discussed (Banfield, Kay and Royles,
2018).
Human resource plays significant role within the any kind of business and firm. In
relation with NHS, HRM carried out different types of organizational functions and develop best
ways to achieve targeted goals towards giving best health care services to their customers. Along
with this, HRM ensures selection, recruitment, motivation and training of employees within the
workplace. In order to run business of National health services, human resource management
hiring skilled and knowledgeable employees through conducting better recruiting activities at
work place. Therefore, recruitment plays crucial role as it is one of the best way to select or
identify candidate’s value for firm. Thus, respected firm mainly follows Equality act for their
employees as well as workforce in order to get more applicants in their firm. With the help of
this they can more focus on their people talent and skills and give them particular job role within
the workplace (Armstrong and Taylor, 2020).
MAIN BODY
Human resource management refers to the activity of administrating, organizing,
controlling and managing entire working process of business as well as employees of firm. In
regards with NHS it has been found that there are so many functions conducted by HRM
department such as appraisal, staff development and training, implementing and underpinning
the welfare and employee legislation or more. By executing on these sorts of functions HR

department of NHS is able to select and recruit highly skilled employees and run this health care
firm successfully. On the behalf of this NHS would be able to manage its employees in a perfect
way or gain competitive advantages effectively. Therefore, human resource management plays
crucial role as it is the representative of developing best suitable plans for firm so that they run
business successfully and manage everything in regards with people in management (Ashdown,
2018).
1. Leadership and Management
It is the activity or directing and managing people in order to fulfill objectives and goals
within the specific time frame. Leadership is the process of motivating employees or people to
act among achievement of common goals and objectives. Along with it direct workers with the
specific stratify to meet entire needs of firm while management is all about developing and
managing overall activities or functions of firm in a perfect manner. With the help of adoption
several styles of leadership like democratic, participative etc., management of NHS is able to
manage, motivate and direct its team members or employees and achieve their targeted services
goals on time.
Management and Leadership theories -
There are different types of management and leadership theories like contingency, trait,
systematic, behavioral theories and so many can be easily implements on the administration of
NHS. Some of the important theories are mentioned below:
Contingency theory of management: This theory as well as leadership style can be easily
applied on firm as it depends on the leaders that show an individual is task oriented or
relationship oriented in environment. In regards with NHS, this theory is applicable when the
business needs to enhance efficiency of workforce and management needs to formulate better
working environment at workplace. With the help of this they can easily maintain strong
relations with their employees and able to achieve desired goals and objective appropriately
(Hislop, Bosua and Helms, 2018).
Situational leadership theory: This theory was given by Paul Hersey Blanchard for
working management and firm’s behaviour. This theory mainly used by the leaders in order to
adopt leadership style according to any situation and extent development of their team members.

In regards with NHS, management can easily use this leadership style in any situation so that
they can easily guide their employees or teammates towards achievement of goals. Moreover, if
leaders of respected firm will use this style they can easily monitor and understand several
situations or any kind difficulties. With the help of this they can encourage their employees
towards better work and employees can perform their task in a well manner (Leroy and et. al.,
2018).
Recommendations:
From the above specified theories it can be recommended to the management of NHS
that, they should use more effective functions at workplace for their people by whom they can
make better strategies towards achievement of goals. Along with this, with the use of various
theories and model management system of respective firm can easily deal with its employees or
able to fulfill their needs as well. Apart from this, through adoption of several theories manager
and leaders of this firm can easily make better goals through consider their vision and mission
and provide best services to their customers. Therefore, it is essential for them to adopt such
theories towards taking better decision of health care services.
2. Training and Development
Training and development considered is one of the best essential tools or activity for
business as it is helpful to create better development in employees skills, knowledge and ability.
In regards with NHS, management team of this firm provide several kind of learning and training
or development programs in order to formulates better knowledge of people. With the help of
this employees of respective firm are able to learn about online options by which they can get
accurate information towards better services and develop better ways to execute them. Thus, by
receiving great response from firm they can easily implements of their plan and achieve targeted
goals. On the other side, administration of NHS also gives better advice or resources to their
employees that increase their working levels and knowledge towards execution of new
techniques in health centers (Alameda-Pineda, Ricci and Sebe, 2019). Thus, training and
development brings huge improvement within the working place and also increase better
performance of employees.
Theory of training and development

According to this, there are several models and concepts of training and development
which all are used by firms and businesses in order to provide best training and development
programs to employees. In regards with NHS, management team has been used reinforcement
theory for their employees, which is going to be discussed below:
Theory of Reinforcement: Concept of this theory related with learning behaviour of
people so the main aim of this learner will repeat their behaviour which will be based on desired
results. Thus, the concept of reinforcement mainly recommends that development and training is
one of the best ways to increase employee’s knowledge and skills within the firm to achieve
desired goals (Buchbinder, Shanks and Kite, 2019). In addition to this, explanation of this theory,
it can be stated that every firm should use this theory in order to give proper knowledge about
new tools and techniques which is essential for particular firm to reach successful growth. With
the help of this employees can feel free to ask any query to their management system. Along
with herein, manager has responsible to give several kind of bonuses, offers, salary raise,
promotion, certificates and award to their employees that maximize their working performance
and make them productive for firm. In regards with NHS, if management team of this healthcare
service adopt this theory than employees can show their interest towards work and reach desired
outcomes. Further it will help them to increase employee’s knowledge and skills as well as
accurate information about new software, techniques and so on. It will aid better performance of
employees so that they can easily increase growth of firm and achieve their desired goals
(Buchbinder, Shanks and Kite, 2019).
Recommendations:
In order to develop employee’s competencies, abilities, skills, knowledge and such kind
of things, management team of NHS required to conduct such kind of programs for their
employees through conducting online classes, on job and off job training and many more. With
the help of offering such kind of benefits as training to their employees they can achieve targeted
goals and able to use more essential techniques that will increase overall growth of this health
care organization.

3. Talent Management
It refers to the activity of firm’s commitment to select, retained, hire and formulates most
effective talented candidates for particular job profile at marketplace. Therefore, talent
management is most essential term which identifies commitment of company towards hire, select
and retained employees. In order to offer training and development to workforce always shows
the best growth options for specific firm. In regards with NHS, they generally retained talented
people for their firm. With the help of this respective firm is able to implements on their various
plan towards selecting and hiring large number of talented people in an effective manner. Apart
from this they give rewards and benefits to their employees so that they can easily motivated and
able to get promotion, bonuses and incentives at high level (Collings, Wood and Szamosi, 2018).
Theoretical model of Talent management:
Talent management is generally serious for organizational growth due to heaving talented
and highly skilled workforce that gives their huge contribution for achievement of successful
growth of business through utilizing their skills and knowledge and efforts as well. Along with
this there are several types of important talent management skills such as performance
management, motivating and learning, career development, compensations and so many.
Through conducting such kind of performance managerial activities management team of NHS
can easily identify execution of employee’s benefits and rewards so that they can give their
better performance and able to achieve targeted goals and objectives. Moreover, it will help firm
to find out skilled and talented people for long term within the workplace. Thus, firm is able to
seek different types of talent of their employees along with they helps firm towards achievement
of desired goals. Therefore, talent management is one of the essential aspect that makes creates
better development of employees among increasing their skills and they help firm to increase
their business growth successfully (Rose, 2018).
Recommendations:
It has been recommended to the management of National Health Service, motivating and
learning as well as career develops one of the most important aspects in order to select talent
management. Along with this, they can bring few technological innovative ideas within their
health care services. Apart from this it has been recommended that they should regularly conduct

training and development programs for their employees so that they can perform well and able to
achieve desired goals in a perfect manner.

CONCLUSION
According to the above specified assignment it has been concluded that management of
employees within the firm is most essential part of every business in order to higher skilled
workforce so that they can work in a perfect way. With the help of this respective has been able
to meet their desired goals and improve working performance of employees frequently. Along
with this adoption of several leadership styles they can easily increase employee’s working
performance and able to lead them easily. With the help of this they can fulfill business or firm
goals rapidly. Therefore, it is essential for administration of firm to follow such kind of
leadership styles to accomplish fixed objectives.

FINDINGS
From the above mentioned information it has been stated that with the help of using
various leadership theories and styles National Health Service able to motivates their employees
and improve their working performance in a perfect way. Through adoption of leadership styles
leaders can easily motivates their employees and management also helps administration of
respective firm through bringing innovative tools and techniques. By following such kind of
techniques and styles of leadership respective can easily meet their desired goals and sustain at
marketplace through giving best health care services to people.

REFERENCES
Books & Journals
Armstrong, M. and Taylor, S., 2020. Armstrong's handbook of human resource management
practice. Kogan Page Publishers.
Banfield, P., Kay, R. and Royles, D., 2018. Introduction to human resource management.
Oxford University Press.
Leroy, H. and et. al., 2018. Managing people in organizations: Integrating the study of HRM and
leadership.
Ashdown, L., 2018. Performance Management: A practical introduction. Kogan Page
Publishers.
Hislop, D., Bosua, R. and Helms, R., 2018. Knowledge management in organizations: A critical
introduction. Oxford University Press.
Ahmed, S.M. and et. al., 2018. Skill Development in Freshmen by Adopting Project Based
Learning-" Introduction to Engineering" Course. Journal of Engineering Education
Transformations.
Alameda-Pineda, X., Ricci, E. and Sebe, N., 2019. Multimodal behavior analysis in the wild: An
introduction. In Multimodal Behavior Analysis in the Wild (pp. 1-8). Academic Press.
Buchbinder, S.B., Shanks, N.H. and Kite, B.J., 2019. Introduction to health care management.
Jones & Bartlett Learning.
Anderson, D.R., Sweeney. and et. al., 2018. An introduction to management science:
quantitative approach. Cengage learning.
Collings, D.G., Wood, G.T. and Szamosi, L.T., 2018. Human resource management: A critical
approach. In Human resource management (pp. 1-23). Routledge.
Rose, M., 2018. Reward Management: A Practical Introduction. Kogan Page Publishers.