Kiosk Food ordering system and Testing

Running head: KIOSK FOOD ORDERING SYSTEM AND TESTING
Kiosk Food ordering system and Testing
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1IOSK FOOD ORDERING SYSTEM AND TESTING
Overview
In this new era of technology, across retail stores, leisure industry and even in restaurants
also, the rage of self service is increasing. While questions are coming on purchase or payment
processing, most of the restaurants are becoming focused on giving self service options to their
clients (Hartwell, Johns and Edwards 2016). Kiosk is a small free standing structure that helps to
display information related to services and products. The locations that are suffering from high
traffic use this business of system ordering and testing. Using Kiosk system, the structural
business revenue and commercial competitiveness of restaurants are increasing these days. It
increases the digital experience of service providers and customers as well. These days, Kiosk is
providing outstanding reliable and sophisticated enough services to the people who are visiting
restaurants.
Working principle of the system
The restaurant Kiosk ordering and testing process is completed following the below
stages:
Customer visits the digital restaurants: In this stage the customer visits the restaurants
to enjoy their desired food products
Self ordering: In this stage the customer will get opportunities to select or enlist the food
products they are willing to order using the Kiosk system (Rastegar 2018)

2IOSK FOOD ORDERING SYSTEM AND TESTING
Digital ordering: The kiosk system will allow the customers to check the dishes they are
willing to order. According to preference, clients can select suitable tables indicating the food
items
Payment: In this case, payment is done similarly like online payment processing. The
clients can complete payment process using wallet balance or debit cards.
Invoice: As soon as the payment is done the customer will receive an invoice receipt
against that particular order on the registered email id.
Feedback: As soon as the process gets completed, customer will get chance to give
feedback on the services received from the Kiosk system (Hayombe, Owino and Awuor 2018). If
the process runs efficiently and accurately then commercial revenue of the restaurant will also
achieve exponential growth.
Modern easy to use platform
There are many reasons or which the Kiosk system has become one of the top priorities
for the restaurant owners and that are demonstrated below:
 It helps enhancing the size of orders
 It empowers the restaurant visitors by giving option of self servicing
 The accuracy of ordering get improved
 It improves service speed even for high volume of ordering as well
 Kiosk integrates many POS systems to streamline the flow of process
 The loyalty of customers are improved (Antlej 2017)
 It gives intuitive, user friendly and attractive interface