This document discusses the implementation of information systems in organizations, focusing on the management process, operational, strategic, and tactical data, operational databases, CRM technologies, and cloud-based data management. It also covers the benefits and considerations of implementing information systems in veterinary practices.
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IS0 Management Information System
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IS2 Task 1 Functional business units "Vets R Us" deals in veterinary practices in the UK with almost 1,000 branches. In order to maintain its management with new technology and future business growth, they focus on the performance of each individual and manage to provide an equal opportunity to enhance their skills and capabilities. Every organization has some common functional units in which the information is needed are management, operations, marketing, Accounting, and finance. An informationsystemisneededforcollectingappropriatedatawhichincludesthequality management and control of inspection of the business. It helps in capturing, storing, analyzing and retrieving the data and helps in providing the opportunity of gathering the cumulative informationforthecompetentinterpretation.Informationsystemsinbusinessarethe combination of people, hardware, software, network communication and sources of data that collect, transform and disseminates the information. In the functional business units, the Human resources area is the main focus for managing the people of the organization of all the branches. Its main function is hiring staff, analyzing the requirements and helps the organization in achieving the goals. HR is responsible for attracting the employees and ensuring that they perform their duties. Information will be required to analyze that the appropriate HR leadership is there in an organization so that the issues of employees are considered. It is required to have the information on employees' competencies and capabilities to perform the tasks given to them. Forgiving the training to the employees it is required to identify the skills which are required to improve in employees. To measure and observe the skills of employees and managing the legal contract arrangements(Laudon and Laudon, 2011). HR has to keep the record of all employees and has to take care of the areas which require improvement and also have to arrange an effective training session for the employees. For recruitment, they also had to collect information about the applicant's profiles and matching them with the skills and capabilities. The finance department is one of the most important functional areas of the organization. For keeping the records of all the transaction in all the branches and franchise, information is needed(Noe, et al., 2017). Maintaining the budget, salary calculation, bills, EPF, information is required to be maintained in information systems. The operation department of the organization needs to keep the record of samples, x-ray, scans,
IS3 and reports that can be maintained in systems. For the daily appointment, Admin department systems can be managed where the customer can take the appointment online for visiting the nearby branch. Information systems will help in making the organization well structures and convenient ambiance for the clients and employees(Melville, 2010). The admin department will collect the information of clients and their problems and will be recommended and take the action promptly. Information system helps in managing the details easily and can get access to past information easily of clients. Information systems are essential for improving and measuring the quality and service of organizations. To provide effective and efficient services for the animal’s health and benefits to clients can be provided by implementing the information system(Chaffey and White, 2010). For accessing the information on systems it is necessary to update the technology in the organization as the clients are facing issues to get the health care for their pets in the UK.For taking the appointment online and drug prescriptions online can help in getting the care on time without any delay in taking care. The implementation of information systems in an organization requires technical and managerial skills and has to follow the sequential steps for making the operational new system. Technology and information systems are major components for the success of the organization and major functional units in business are the finance, HR, operation, and Admin. It helps in supporting the business as it treats the customer request as inputs and services to the customer as an output. Information system helps in making the decisions in daily operations. Information systems help the managerial level in setting the goals and objectives of a business. It will help the organization to make effective decisions for the growth and providing the best services to customers in the UK. All the tasks can be performed on time with the support of effective use of information when the details can be accessed easily at all the branches of the organization; it will be convenient to perform the task on time(O'Brien and Marakas, 2006).
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IS4 Task 2 Operational, strategic and tactical data The organization has a different level of functional areas which requires a different level of information. Hierarchy followed within an organization requires the planning, controlling and decision making with the information. The three levels in the organization at which data can be used are strategic, tactical and operational and there is a direct correlation in the levels and information that is being communicated in an organization. Strategic data in information systems are used by the management of the top level in an organization. It includes the CEO or directors of the business who takes the long term decisions. It includes the information which is assembled from internal and external sources(Gorry and Scoot, 2017). Tactical data is managed by the middlelevelofmanagementmostemployeesformanagingandplanningtheprojects. Operational data is used by the operational level in an organization where the information.
IS5 The organization has the operational level includes in performing the day to day transactions of the business. Nurses and staff are the operational levels of management. It also includes the cashier of the finance department who processes the transactions daily in an organization. In this level, the users make structured decisions as they have to follow the rules that guide them in making the decisions daily. They analyze the information in systems for taking the decisions like nurses can take the small decision in vet hospital after analyzing the details of animals in the system. They can advise the client. Another level is the tactical level of management which includes the managers, department heads, and supervisors(McLeod and Schell, 2007). Users of the tactical level make the semi-structures decisions, the decision at this level depends on set guidelines and by taking the judgmental calls. The strategic level of management is the topmost level in an organization. The unstructured decisions are taken by the users and the top level takes the long term decision for the organization. They use the information for a decision from managers at the tactical level and some external information for guiding them in making the unstructured decisions. Transaction processing systems is the system which is used for recording the day to day transaction of the business. This system is used by the operational level of management. The objective of the transaction processing system(TPS) is to analyze the daily transaction which takes place in business. the recording of daily client visits can be recorded in the system. It produces detailed information for the organization(Kateb, et al., 2015). Example of transaction processing systems in airline booking systems as it helps in keeping the record of flight booking on a daily basis. An MIS is used by the middle level of management for monitoring the status of the current performance. Data generated from the transaction processing system will be used as an input for the MIS. It helps in evaluating the input by aggregating, comparing and summarizing the report(Melville, et al., 2004). Tactical managers use the information for monitoring, controllingandpredictingfutureperformance.Managementinformationsystemsprovide information in systems for making structured decisions. The decision support system is the system that is used by the management’s top level for making non-routine decisions. It uses information from internal and external systems. It helps in providing solutions to the problems which are unique and changes frequently. DSS uses
IS6 advanced mathematical models and advanced techniques for providing the solutions which are very interactive. The executive support system is designed to help the management level for supporting the business and making effective decisions. Internal and external information which is used every day is gathered, analyzed and summarized. Knowledge management systems are very useful for the organization as it helps in creating business and sharing the information within the organization(Wade and Hulland, 2004). Veterinary practices can make the efficient use of the KMS for creating new knowledge and expertiseandcanbesharedbyotherpeoplewithintheorganizationforcreatingmore commercial opportunities. It helps in providing support to the management in making the strategic objectives for the organization in making effective decisions. It is the management-oriented process which includes all the levels of management in the process. It helps every level in making a decision and uses the information effectively and helps in directing the management. It helps in recording the information for the future. MIS helps in integrating the information of the business in one place so that it can be used in the future.
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IS7 Task 3 Operational database and CRM technologies and products An organization can implement the various technologies in systems to make the effective use of information systems. An operational database is used in organizations to update real-time data. It allows modifying the updated data easily. It is used in storing, managing and tracking the real-time information of the business. It helps in retrieving the large quantities of data, it could be companies' legal data, financial data, information of employees, customers data, and much more information.The information in the operational database can be shared across the company through the internet(Stallings, et al., 2012). CRM technology helps in managing the relation and interaction between the company and customers. It helps in getting visibility and easy access to information for collaborating and increasing productivity. In this organization, it will help in analyzing the client's details and making the appointment online and helps in delivering the services to customers on time. Data warehousing option is available in the information system for collecting and managing the data from various sources to provide meaningful insights into the business. Technologies and components help in making the strategic use of data. The data mining process is used by the companies to turn the raw data into useful information. It depends on the data collection in systems, warehousing of information and computer processing. Data analytics is used in organizations for the large volume of structured and unstructured data. It is to provide a high level of data quality and accessibility of information in systems(Perlin, et al., 2004). NYSE uses data analytics for generating the one terabyte of new trade data per day.It can be used by the organization to generate a daily report of all the branches of the company. Cloud-based and out-sourced data management platforms & service Cloud-based data management helps in managing the data across cloud platforms with or without on-premises storage. The cloud is used in storing tier for recovery of information, backup of information and archiving for long term(Kankanhalli, et al., 2003).Web-based and mobile access technology helps in accessing the information on mobile as it helps in getting the information on time. Web-based accounting software can be used by the organization to access the accounting data 24 x 7 and accounting functions like GL, Accounts receivables and payables,
IS8 MISreportsandfinancialaccountingandtheaccountingtransactioncanbeperformed. Management uses the information system for taking the managerial decision in an organization. Senior management produces the information and makes the effective use of information for making the strategic decisions for the long terms and they ensure that the financial performance increases by adopting the information system(Gelinas, et al., 2011). Middle management takes action on the decisions which are taken by the top management. They put the information in the system for implementing the results. Web-based and mobile (24 x 7) access to all these platforms Management adopts the information system for improving the efficiency of operation and making the managers aware of the performance of the employees of different departments. It is effective in all the departments of the business. It helps in identifying the strengths and weaknesses because of the availability of reports in the system, employee’s performance records insystems."VetsRUs"managementcanadopttheinformationsystemasthevarious technologies will help in making the effective use of the information. It will produce the custom data and concert into the relevant information for the business(Haag, et al., 2008). It will help the clients in taking the drug prescription online. Information systems will help in digitalization of medical information and can help in providing the results of blood test online so that it will be convenient for clients. It will help in sharing the information with the other clients, partners like the blood banks, testing labs, and agencies. It will manage in making the strategic decision for future growth. These technologies can be used by an organization by implementing information systems. All these technologies can help management in doing business and managing the business effectively. The database can be used in accessing the day to day data which is a record of all the clients who visit the branch. Data warehousing technology helps in recording all the information of customers and employees in systems. Web-based and mobile access will help the clients in taking appointmentsonline via the application and checking the availability of slots for appointment in case of emergency.
IS9 Task 4 The implementation of an information system requires the procedure which is to be followed by an organization. The implementation of the information system is an investment for organizations. The process for implementation includes the investigation of systems, analysis of requirements, designing of the plan, implementation of systems and maintenance(Conboy, 2009).The various issues may arise before implementation and during the implantation of information systems. it can be management process issues, organizations environmental issues, leadership issues, technical issues, and some personal issues in the organization. Social, ethical, professional and legal considerations are necessary for veterinary practices to manage the organizations effectively and efficiently. Management process issues include the functional operation issues which can be in budgeting, personnel, and general management. Implementation of information systems requires strategic planning so it is necessary to do budgeting, and planning. It is important to consider the organization'scultureandinternalandexternalpoliciesbeforeimplementinginformation systems. It is necessary to have an external consultant for the implementation. It is essential for every organization to consider security while implementing information systems(Lippeveld, et al., 2000). The ways the systems are protected from any unauthorized access, inspection and disclosing of information. Security is implemented in systems to secure it from any malicious cyber-attacks and securing private information and data in systems. As the execution of information systems bring many changes in a business. It is necessary to consider ethics in the implementation of systems. Ethics are the rules of right and wrong which people use in making choices for guiding their behaviors(Siponen and Willison, 2009). In MIS, it seeks to protect and secure the individuals and society when using the information systems responsibly. Rules and policies to be followed for implementation of the information systems. The objective of an information system is to provide reliable, latest and useful information to all the levels of the management(Zheng, et al., 2015). It is used to amend the policies and working systems on the basis of the feedback which are received from the information systems. It is vital for an organization to study the legal aspects of implementing information systems. It is essential to maintain privacy in systems. It is the responsibility of the top level
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IS10 management to act ethically and consider the legal aspects when using the technology in the organization.Asthemanytechnologicalcrimeshappeninillegally.Itisillegaltouse information systems for releasing unauthorized information. Theft of copyrighted material must not be done by using the information systems as it is illegal in law(Romney, et al., 2000). Employees must not use the computer network for obtaining protected information. It is important to use the information system for protecting the information of the employees and the clients and all the stakeholders who are associated with the business. Information system implementation requires the involvement of employees as it is necessary to use the information system effectively. The rights and restrictions are implemented along with the execution of the information systems in an organization. Rights must be given to access the information to the right person so that any crime will not occur in business. It is necessary to have the ethics program and corporate code which includes the program of various activities for providing direction to employees. Ethics audits must be conducted in the organization to analyze the information systems data and information has not been used for any illegal work(O'Brien and Marakas, 2005).Ethical and legal implications are must as it helps in analyzing the nature and social impact of the information systems. In business, the formulation and justification of policies must be provided for making the ethical use of technologies. The rights must be provided to the person along with the implementation. The right to access the information must be given to the staff and employees for converting the data into the commercial databases. For managing the accounting and controlling the information system, ethical and legal implications are required for handling the systems.It is necessary to follow the ethics rules and guidelines in the organization for making the effective use of information systems. Security and safety in information systems help in managing the data and information and secure it from the theft and other legal issues. In order to maintain security, an organization has to consider the legal and ethical implications in an information system. To secure the information from theft and hacking, an organization can follow the rules and legal obligations along with the information system implementation.
IS11
IS12 Reference Chaffey, D. and White, G., (2010)Business information management: improving performance using information systems. Pearson Education. Conboy, K., (2009) Agility from first principles: Reconstructing the concept of agility in information systems development.Information systems research,20(3), pp.329-354. Gelinas, U.J., Dull, R.B. and Wheeler, P., (2011)Accounting information systems. Cengage Learning. Gorry, G.A. and Scott Morton, M.S., (2017) A framework for management information systems. Haag, S., Cummings, M. and Dawkins, J., (2008) Management information systems.Multimedia systems,279, pp.280-297. Kankanhalli, A., Teo, H.H., Tan, B.C. and Wei, K.K., 2003. An integrative study of information systems security effectiveness.International journal of information management,23(2), pp.139- 154. Kateb, M., Swies, R., Obeidat, B. and Maqableh, M., (2015) An investigation on the critical factorsofinformationsystemimplementationinJordanianinformationtechnology companies.European Journal of Business and Management,7(36), pp.11-28. Laudon, K.C., and Laudon, J.P., (2011)Essentials of management information systems. Upper Saddle River: Pearson. Lippeveld, T., Sauerborn, R., Bodart, C. and World Health Organization, (2000) Design and implementation of health information systems. McLeod, R. and Schell, G.P., (2007)Management information systems. USA: Pearson/Prentice Hall. Melville, N., Kraemer, K. and Gurbaxani, V., (2004) Information technology and organizational performance: An integrative model of IT business value.MIS Quarterly,28(2), pp.283-322. Melville, N.P., (2010) Information systems innovation for environmental sustainability.MIS Quarterly,34(1), pp.1-21.
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IS13 Noe,R.A.,Hollenbeck,J.R.,Gerhart,B.,andWright,P.M.,(2017)Humanresource management: Gaining a competitive advantage. New York, NY: McGraw-Hill Education. O'Brien, J. A., and Marakas, G. M. (2006)Management information systems(Vol. 6). McGraw- Hill Irwin. O'brien, J.A., and Marakas, G.M., (2005)Introduction to information systems(Vol. 13). New York City, USA: McGraw-Hill/Irwin. Perlin, J.B., Kolodner, R.M. and Roswell, R.H., (2004) The Veterans Health Administration: quality, value, accountability, and information as transforming strategies for patient-centered care.Am J Manag Care,10(11 Pt 2), pp.828-836. Romney, M.B., Steinbart, P.J. and Cushing, B.E., (2000)Accounting information systems(Vol. 2). Upper Saddle River, NJ: Prentice Hall. Siponen, M. and Willison, R., (2009) Information security management standards: Problems and solutions.Information & Management,46(5), pp.267-270. Stallings, W., Brown, L., Bauer, M.D., and Bhattacharjee, A.K., (2012)Computer security: principles and practice(pp. 978-0). Upper Saddle River (NJ: Pearson Education. Wade, M. and Hulland, J., (2004) The resource-based view and information systems research: Review, extension, and suggestions for future research.MIS Quarterly,28(1), pp.107-142. Zheng, S., Deze, Q., Zhu, Q. and Li, B., (2015) Design and Implementation of Supermarket Personnel Management System Based On Java. InInternational Conference on Education, Management and Computing Technology (ICE MC-15). Atlantis Press.