Adoption of ISO9000 and its Relationship with other Factors in China’s Service Industry

Adoption of ISO9000 and its Relationship
with other Factors in China’s Service
Industry
Student name:
Date:

Executive summary
Major Findings include;
• The profit made by the ISO9000 certified companies was higher than that of the
non-ISO9000 certified companies
• The sales made by the ISO9000 certified companies was higher than that of the
non-ISO9000 certified companies
• Only a very small proportion (8%, n = 460) of the companies studied have so far
undergone ISO9000 certification.
Major recommendations include;
• There is need for an intensive national drive and sensitization of various
companies to undergo ISO9000 certification.
• The government to put strict and adequate measures for companies being
registered to ensure they are ISO9000 certified so as to ensure quality of service
offered to the citizens

Introduction
Background of the research
• The ISO 9000 series of quality management systems standard has been widely applied all over the world since its
introduction in 1987.
• Both academics and practitioners are interested in understanding the relationship between adoption of ISO 9000, and other
factors (Christmann & Taylor, 2006).
Research purpose
• This paper examines the ISO9000 certification impact on company's market performance basing on the Chinese companies
Research Questions
• Is there is significant difference in the profit made by the ISO certified companies and the non-ISO certified companies?
• Is there is significant difference in the profit made by the companies with overseas investment and those without overseas
investment?
• Is there is significant difference in the sales made by the ISO certified companies and the non-ISO certified companies?
• Is there is significant difference in the sales made by the companies with overseas investment and those without overseas
investment?
• What factors affect the company profits?

Literature Review
The ISO 9000 group of principles has turned into a primary necessity for entering
the worldwide market (Sun, 2000; Abraham, Crawford, Carter, & Mazotta, 2000;
Almeida, Caten, & Gutterres, 2009), subsequently some of the past research
takes a shot at the reasons behind getting ISO certification argue that the
external factors are better than the internal factors (Casadesús & Karapetrovic,
2005; Dongmo & Onojaefe, 2013; Heras-Saizarbitoria, Arana, & San , 2010)