Contemporary Issues and Emerging Trends in HRM in Hospitality Industry

Table of Contents
INTRODUCTION ..........................................................................................................................4
MAIN BODY...................................................................................................................................5
TASK 1 Present articles which can be used to represent contemporary issues and emerging
trends which are linked to Human Resource Management in Hospitality Industry, supporting
through reflection. ...........................................................................................................................5
Concept of Human Resource Management ................................................................................5
Functions of Human Resource Management .............................................................................5
Contemporary issues and challenges faced by Human Resource Management:........................6
Reflection discussing the contemporary issues and challenges faced by Human Resource
Management:...............................................................................................................................7
Emerging trends of HRM in Hospitality Industry.......................................................................7
TASK 2 Prepare a detailed job description and personal specification which will present how a
Job Post will be filled by appointing a talented workforce. ............................................................8
Job Description:..........................................................................................................................8
Personal Specification...............................................................................................................10
TASK 3 Analyse and discuss the process of Performance Management in the hospitality
industry, which is required to help the managerial team in assisting the turnover ratio of staff,
which can facilitate promotions.....................................................................................................11
Management Skills....................................................................................................................11
Performance Management........................................................................................................12
Features of Performance Management......................................................................................12
Process of Performance Management.......................................................................................12
Performance Management Methods.........................................................................................13
TASK 4 Discuss Human Resource Policies and Practices that can be used by management in
order to communicate with employees. ........................................................................................15
Human Resource Policies.........................................................................................................15
CONCLUSION..............................................................................................................................16
REFERNCES:................................................................................................................................17
Books and Journals:..................................................................................................................17

INTRODUCTION
The hospitality industry is considered as the service providing industry that offers a wide
range of services that is termed in providing relaxation and recreation to the users. It includes
transportation, theme parks, food and beverages, travelling, tourism, stay by accommodating for
a period of time and much more. This can proceed under tourism destinations, hotels, restaurants,
bars and much more (Kalodimos and Leavitt, 2020). When the hospitality industry is bound to
serve its visitors with the best experience so that they are remembered, this arises a need for an
enhanced Human Resource Management Team who works in the same direction to improve the
existing working procedure.
Human Resource Management Team is a group of individuals who possess the required skills
and competencies which work in attaining better performance of the working staff. It comprises
of the practices and methods that can be taken by the managerial team in order to enhance the
capabilities either by training or by easing down the operational procedure.
The team works for the welfare of both employees as well as that of organisation
keeping both together and focused. The report carried forward is based on issues and challenges
that are faced by the human resource management team in order to serve hospitality services to
the visitors, which will enhance their skills (Küpper, Klein and Völckner, 2019). In order to
complete this project, Rosewood Hotel is taken as an organisation, and relevant facts are being
shared for the same. The content studied gives a synopsis of what are the contemporary
challenges that are faced, along with the trends and practices in the respective industry (Agrawal
2016). A sample Job Description and Personal Specification is being prepared for the Job Post of
Receptionist in the respective hotel. Process and methods associated with performance
management and its methods are explained. Also, in the end, Human Resource Policies are
explained that work in favour of employees and keep organisation apart from indulging in
unnecessary legal affairs.

MAIN BODY
Task One: Contemporary Issues and Emerging of HRM in Hospitality
Industry
Concept of Human Resource Management
The concept of the Human Resource Management team is very wide and have a
personnel aspect attached to the organisation. This involves manpower planning, recruitment,
hiring, interviewing, training, development, promotion, appraisal, incentives, remunerations,
salaries, wages, pay benefits, compensating, retrenchment and much more. Human Resource
Management is present in every organisation, but it is of high importance in large organisations
or MNC's where there are hundreds of employees (Ayentimi, Burgess and Dayaram 2018). They
also play a significant role in building cordial and familiar relations among employer and
employee so that decorum is maintained. Apart from all this, Human Resource Management
follows required policies and models which can be further used in talent management and
retaining talent.
Functions of Human Resource Management
As discussed, Human Resource Management has a wide scope which makes it has a
number of functions as well. The purpose of HR managers is to maintain integrity and a healthy
work environment. The functions of Human Resource Management involves management
related functions as they comprise the top management team, and some of them can be seen as: Rewarding: This is extra pay that is provided apart from salaries and wages. HR
managers reward the workforce on the basis of their capabilities, either in cash or in-kind,
which will result in improving their confidence and morale.
 Appraisal: When employees perform better than what is expected from them, they are
rewarded and appraised either in the form of appreciation or recognition in front of
everyone. Or they can be promoted from their respective posts (Malik, Lenka and Sahoo,
2018). Staffing: It is the process that works in the direction of searching for an appropriate
candidate and examining his competencies on the basis of interview. Along with this,
they also work for building healthy relationships with employees.