Issues in Human Resource Management

Issues in Human
Resource Management

Table of Contents
INTRODUCTION...........................................................................................................................3
LO1 & LO2......................................................................................................................................3
Contemporary issues and emerging trends in HRM...............................................................3
LO3..................................................................................................................................................6
Job description and person specification................................................................................6
Lo4.................................................................................................................................................10
Managing people and performance......................................................................................10
LO5................................................................................................................................................12
Training material that can help HR......................................................................................12
CONCLUSION..............................................................................................................................13
REFERENCES..............................................................................................................................14

INTRODUCTION
In an organisation humans are the most important assets as they help in using their skills and
talents so that the organisational goals are achieved on time and in a desired manner. As
hospitality industry is related with giving hospitable treatment to gussets so that their experience
can be maximised it is important to effectively manage the human resources of company.
Managing human resources involves recruitment, selection, training and development,
remuneration, motivation etc. of employees so that the employees of company with appropriate
skills and talents can help in achieving company goals (Viitala, Kultalahti and Kangas, 2017).
Their efficient and effective management is important so that they can feel encouraged to
perform their tasks in the best manner and increase customer experience so that strong brand
image of company can be built. In this report Hilton hotels &Resorts is taken which is a global
hotel chain located in 85 countries and having its headquarters in Virginia, US. The hotel chain is
known for its luxurious facilities which it provides to its customers. In this report the Hilton hotel
of London is taken so as to study various contemporary issues and trends in managing human
resources, approaches in managing performance and people, talent management etc. Further in
this report a training material will be developed which will help the HR manager in so that they
can make policies and practices to effectively manage people in hotel.
LO1 & LO2
Contemporary issues and emerging trends in HRM
Hospitality industry is related with directly interacting with customer so that they can be
given high quality of services like accommodation, food and beverages, travel and tourism etc.
which can help in enhancing their experience that can help in repetitive business opportunity to
company. It is thus important that the employees of company are effectively managed so that
they can help in maximising customer satisfaction by creating high value for them that can help
in increasing company sales. Following are some articles that suggest certain contemporary
trends and issues that are being faced while managing employees in hotel industries:
HR trends in hotel industry:
According to the views of Simon Willmore, 2019, people are the backbone of the
hospitality industry who help in maximising the profits of this industry by utilising their skills
and talents and maximising customer satisfaction. In order to select the best candidates from the

limited available talent pool it is important that the HR mangers of hotels focus on the following
trends that is emerging in hotel industry:
 Improving brand image: As the employee turnover rate in hotel industry is more and also
the pool of candidates having the required is low it is important that string brand image is
built of the company that can help in attracting employees. Marketing through various
sources can help in building strong brand image of company like social media, TV
advertisement etc. so that more potential candidates can be attracted (Budhwar and
Mellahi, 2018).
 Implement automated response systems: With the advancement in technology it is
important that they are applied while employing people like using tracking systems and
chat bots so that candidates can be pre screened and amount of time in recruiting can be
reduced.
 Flexible working environment: It is important that employees are given the facility of
flexible working environment so that they can work as per their convenience irrespective
of their time and location. This will help in improving their work life balance and also
their job satisfaction will increase which will help in enhancing their work performance.
 Emphasis on soft skills: In order to build more integrated and comprehensive work
environment it is important that the use of effective interpersonal skills is done so that the
team members can work together in teams. It also help in increasing innovative and
creative thinking among employees that can help in making the wok more efficient.
Management issues in hospitality industry:
As per the article of Soeg jobs, 2020, managing workforce in hotel industry is not easy as this
industry is one of the fastest growing industries along with the use of technological
advancements in them so that high customer satisfaction can be achieved. There are certain
contemporary issues that are faced by mangers in managing people in company:
 Skilled labour shortage: The pool of talented candidates from where the employees
having effective skills and talents can be selected have become small which affect the
availability of skilled labour in the hotels who can help in maximising customer
experience. In order to give highest quality of hospitality service to customers skilled
labour force is required by the company (Weller and Gerhart, 2018).