ISTM 6201 Information Systems Development Assignment

TravelHub:
Enterprise Business Travel
Management System
ISTM 6201: Information Systems Development
Team 5
Yusuf Al-garni
John Hankes
Gloria Yu

Table of Contents
Document Approval 5
Document Revision History 6
Project Plan 6
Project Scope 6
Problem Statement 6
Mission 7
Business Objectives 7
System Capabilities 7
System Request 7
Work Breakdown Structure (WBS) 10
Gantt Chart 11
Staffing Plan 11
Economic Feasibility 15
Project Methodology 16
Feasibility Analysis 16
Decomposition Diagram 18
Use Cases & User Stories 20
Requirement Traceability 30
Change Control Process 30
Process for Change Identification and Documentation 31
Process to Validate and Assess Change 31
Process for Change Control Approval and Scheduling 32
Process for Documentation Change 32
Change Request for Two Changes 34
Change #1: Implement Single-Sign-On (SSO) Privileges 34
Change Request #2: Fix Bug for Service Booking Flow 36
CRUD Analysis 38
Domain Model Class Diagram 38
State Machine Diagram 39
Entity Relationship Diagram 40
System Sequence Diagram 41
Business Process Modeling Notation
41
Recommendations for Develop vs Purchase
Data Normalization Tables
Logical Table
1

Physical Table
Mock-up of User Interface
Test Plan
Roll-out Plan
Close-out Plan
Table of Figures
Figure 1: Gantt Chart 11
Figure 2: Reporting and Communication Structure 12
Figure 3: Economic Feasibility 15
Figure 4: Context Data Flow Diagram 17
Figure 5: Level 1 Data Flow Diagram 17
Figure 6: Decomposition Diagram 18
Figure 7: Use Case Diagram 20
Figure 8: Activity Diagram - User Registration 22
Figure 9: Activity Diagram - Manage Booking 24
Figure 10: Activity Diagram - Manage Itinerary 26
Figure 11: Activity Diagram - Manage Updates 28
Figure 12: Domain Model Class Diagram 38
Figure 13: Behavioral State Machine Diagram 38
Figure 14: Logical Entity Relationship Diagram 39
Figure 15: System Sequence Diagram 40
Figure 16: Business Process Model 41
2

Table of Tables
Table 1: System Request for Business Travel Management System 9
Table 2: Work Breakdown Structure (WBS) 10
Table 3: Staffing Plan 13
Table 4: Cost/Benefit Analysis 14
Table 5: Technical Feasibility 16
Table 6: Market Feasibility 16
Table 7: Use Cases & User Stories 19
Table 8: Use Case Description - User Registration 21
Table 9: Use Case Description - Manage Booking 23
Table 10: Use Case Description - Manage Itinerary 25
Table 11: Use Case Description - Manage Updates 27
Table 12: Traceability Matrix 29
Table 13: Change Control Decision Matrix 30
Table 14: Change Control Log Template 31
Table 15: Change Control Form Template 32
Table 16: Change Control Form For SSO Implementation 34
Table 17: Change Control Log for SSO Implementation 34
Table 18: Change Control Form for Bug Fix 36
Table 19: Change Control Log for Bug Fix 37
Table 20: CRUD 37
3

Document Approval
Travizon Travel Management March 7, 2017
Project Sponsor
John Hankes March 7, 2017
Portfolio Manager
Yusuf Al-garni March 7, 2017
Portfolio Manager
Gloria Yu March 7, 2017
Project Manager
Document Revision History
4

VERSION DATE REVISION DESCRIPTION AUTHORS
1.0 3/7/2017 Initiation Plan & Project Plan JGY Tech Solutions
2.0 4/4/2017 Project Plan JGY Tech Solutions
3.0 4/25/2017 Plan JGY Tech
Solutions
Project Plan
Project Scope
Problem Statement
Travizon Travel Management Corporation faced large 2016 Q3 revenue losses due to
high churn rate from its current enterprise travel management system. Based on data
from the 2015 Business Travel Survey conducted by Travizon, business travelers are
still facing major pain points when planning their travel trips. Pain points include storing
travel documents in a central location, receiving real-time flight and weather information,
tracking baggage, and reporting travel expenses.
Mission
JGY Technology Solutions is tasked with developing a new enterprise travel
management system to serve Travizon Travel Management enterprise customers.
Business Objectives
In contracting JGY Technology Solutions to create a new enterprise travel management system,
Travizon Travel Management hopes to achieve the following business objectives or key
performance indicators:
5

● Reduce enterprise customer churn by 30%
● Increase enterprise customer sign-ups by 10%
● Increase travel booking rate by 15%
● Increase net promoter score (NPS) by 10%
System Capabilities
The new system is an enterprise travel management system that allows corporate
employees to conduct the following functions:
● Book a business trip online
● Store travel documents in one location
● Access and share itinerary information from mobile devices
● Track real-time flight and weather updates
6

System Request
Table 1: System Request for Business Travel Management System
7