IT Communications Training Plan: Objectives, Methods, and Scalability

This report details an IT communications training plan, outlining key objectives such as determining training needs, identifying the number of employees requiring training, understanding adult learning principles, and creating a detailed training blueprint. It explores various training methods, including individual hands-on training, classroom-style instruction, seminar-style demonstrations, computer-based training, and book-based self-paced learning. The plan emphasizes understanding end-user needs through skill level evaluation, clarifying responsibilities, and providing tiered training levels. It also covers the creation of a training program that highlights software purpose, differences from previous software, potential future issues, and security concerns, targeting staff and various departments. The report stresses the importance of a scalable training program for flexibility and cost-effectiveness, concluding with the advantages of employee training, such as organizational growth, improved customer service, increased performance, and reduced errors. References to relevant literature support the training plan's development and rationale.

IT COMMUNICATIONS

Objectives
The main objectives of the training plan involves the following:
 Determining the type of training that is required
 Determination of the number of employees that needs training
 Understanding the ways of providing fast training for the adult learners
 Understanding the audience
 making a detailed blueprint

Framework for development
of training plan

Methods of training
There is a need of considering several factors while
determining the method of training and there are mainly
few methods of providing training and they are listed
below:
 Individual hands-on training
 Hands-on classroom style instructor led training
 Seminar style group demonstration
 Computer based training
 Book-based self-paced training

Needs of end-users
 Evaluation of the technical skill level
 Making them understand their responsibility
 Providing different levels of training
 Technical novices will need more focused, step-by-
step instruction in basics

Creation of a training program
 Making everyone understand the purpose of the
software
 How it is different from other or the previous
software
 The problems that can be encountered in the
future
 Main security issues

Audience
 Staff
 Departments

Making the training program
scalable:
 Scalable training program is much more
flexible
 There are many benefits of this program
 Low of cost

Conclusion
There are various advantages of providing the
employees with an training about the use of the
new software and they are listed below:
 Training will help in the growth of the
organisation
 Better service to the customers
 Increased performance
 Less faults

References
Khan, M. I. (2012). The impact of training and motivation on performance of
employees.
Lewis, W. E. (2016). Software testing and continuous quality improvement.
CRC press.
Myerson, P. (2012). Lean supply chain and logistics management. New York:
McGraw-Hill.
Phillips, J. J., & Phillips, P. P. (2016). Handbook of training evaluation and
measurement methods. Routledge.
Sung, S. Y., & Choi, J. N. (2014). Do organizations spend wisely on
employees? Effects of training and development investments on learning and
innovation in organizations. Journal of organizational behavior, 35(3), 393-
412.