Information Technology and Enterprise Management
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This report discusses the importance of information technology and enterprise management in today's business scenario. It covers topics like theories and techniques related to IT solutions, various information systems, globalisation, digital infrastructure, and risks associated with information systems outsourcing.
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Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
Task 1: Explain the different theories, methods and techniques which relate to the design and
development for TWO of the IT solutions listed here: (i) McAfee; (ii) Moodle; (iii) Canvas;
(iv) MS Office........................................................................................................................1
Task 2: Discuss the various information system with the help of examples .........................2
Task 3: Explain what is Globalisation and the effects of IT on globalisation........................4
Task 4: What is digital infrastructure and its pros and cons ..................................................5
Task 5: what are the Risks associated with information systems outsourcing and why is IT
infrastructure so critical to digital transformation! ................................................................6
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
Task 1: Explain the different theories, methods and techniques which relate to the design and
development for TWO of the IT solutions listed here: (i) McAfee; (ii) Moodle; (iii) Canvas;
(iv) MS Office........................................................................................................................1
Task 2: Discuss the various information system with the help of examples .........................2
Task 3: Explain what is Globalisation and the effects of IT on globalisation........................4
Task 4: What is digital infrastructure and its pros and cons ..................................................5
Task 5: what are the Risks associated with information systems outsourcing and why is IT
infrastructure so critical to digital transformation! ................................................................6
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8
INTRODUCTION
It is been identified that in today’s scenario the various business organisation are
adopting the process of using information technology system in order to make the right decision
and choice which can help for the future growth and development. In the current business
situation, every organisation must place various information system and applications which assist
them to collect all the relevant data in order to make the best decision for the business
organisation. Through the information technology and enterprise can make a proper decision that
all the different stages related to their management and with the utilisation of an effective
software. Further in context of the Tesco company the report is bean paste which is the largest
grocery and merchandise store situated in United Kingdom. (Rizal, H., Yussof, S., Amin, H. and
Chen-Jung, K., 2018). This report will include the various topics such as theories and techniques
for example model and MS office, various software system explanation, the pros and cons of the
globalisation in the current situation, various advantages and disadvantages of digital
infrastructure and at last risk related to the information system which is been outsourced.
MAIN BODY
Task 1: Explain the different theories, methods and techniques which relate to the design and
development for TWO of the IT solutions listed here: (i) McAfee; (ii) Moodle; (iii)
Canvas; (iv) MS Office.
In the today’s world it is very important for the organisation to maintain the competitive
advantage by increasing the use of the digital technologies in day-to-day life. In this regard there
are many information technology software which need to be planned and formed in order to
make enterprise structure simple and the most effective one. (Gao, W. and Li, X., 2019). There
are some of the information systems which can be used by the business organisation which I
discussed below:
The MS office is one of the most crucial piece of the desktop software can be created by
the organisation Microsoft’s company. The Microsoft is being involved by the companies and
helps organisation in the complete analysis of the business operations. It is been analysed that it
is a patent merchandise of a unique corporation. In the story contain the MS office work place is
a dominant version that has been definitely model office which is related to the documents while
handling software. It is a program which is working and it is interpreted in more than 35
1
It is been identified that in today’s scenario the various business organisation are
adopting the process of using information technology system in order to make the right decision
and choice which can help for the future growth and development. In the current business
situation, every organisation must place various information system and applications which assist
them to collect all the relevant data in order to make the best decision for the business
organisation. Through the information technology and enterprise can make a proper decision that
all the different stages related to their management and with the utilisation of an effective
software. Further in context of the Tesco company the report is bean paste which is the largest
grocery and merchandise store situated in United Kingdom. (Rizal, H., Yussof, S., Amin, H. and
Chen-Jung, K., 2018). This report will include the various topics such as theories and techniques
for example model and MS office, various software system explanation, the pros and cons of the
globalisation in the current situation, various advantages and disadvantages of digital
infrastructure and at last risk related to the information system which is been outsourced.
MAIN BODY
Task 1: Explain the different theories, methods and techniques which relate to the design and
development for TWO of the IT solutions listed here: (i) McAfee; (ii) Moodle; (iii)
Canvas; (iv) MS Office.
In the today’s world it is very important for the organisation to maintain the competitive
advantage by increasing the use of the digital technologies in day-to-day life. In this regard there
are many information technology software which need to be planned and formed in order to
make enterprise structure simple and the most effective one. (Gao, W. and Li, X., 2019). There
are some of the information systems which can be used by the business organisation which I
discussed below:
The MS office is one of the most crucial piece of the desktop software can be created by
the organisation Microsoft’s company. The Microsoft is being involved by the companies and
helps organisation in the complete analysis of the business operations. It is been analysed that it
is a patent merchandise of a unique corporation. In the story contain the MS office work place is
a dominant version that has been definitely model office which is related to the documents while
handling software. It is a program which is working and it is interpreted in more than 35
1
languages and there are six primary applications which consist of the electricity factor
presentation, phrase, posted one word and access. (Lloyd, I., 2020).
Canvas- This is defined as the information technique which is utilised by the business
organisation as an administration advisor and technique service department. It is very important
for the organisation to use the different forms in order to make a good decision. It is essential to
have a extended human relation with the major leading small and large ventures. This is the tool
which offers various advantages to the business enterprise which further assist them to do online
acquisition in various different ways. This is the helpful; tool which also figures out all the key
strategic aspects within the business model. Through this an enterprise can visualize design and
reinvent their overall business activities with an effective
Task 2: Discuss the various information system with the help of examples
DSS (Decision Support System)- This is defined as the computer software which is been
utilised and adopted by the business enterprises in making a good decision. It is very important
for the business enterprises to evaluate the different perspective in order to be successful. This is
the system which is been adopted for the objective of enhancing the business performances
which are related to the noddle and upper level of management. This is the system which
includes the decision support system which is mixed from the ordinary operations in which the
people perform the operation of collecting data. This is the system which allows that company to
make an effective and efficient decision. This also assists the company to do work with an
appropriate approaches In context of Tesco the company can make use of this system in ots
organisation in order to be effective and efficient. (Baloch, Shaikh,. and Unar, 2018).
ESS (Executive Support System)- This is defined as the technique which is connected
to the human characteristics which also assists the workers and the staff in order to function in
their respective skill area which includes the improvement in their personal area. The
information technology helps them to use the various information which is helpful for the
business organisation. This is the system which assist the top level engagement of an business
enterprise to make an effective decision which the help of the required data and information. The
one of the important function of this system is that it saves the time of an employees in
identifying the critical data. It is very important for the business organisation to analyse the
critical data in order to make the right decision for the company growth and success. This is the
2
presentation, phrase, posted one word and access. (Lloyd, I., 2020).
Canvas- This is defined as the information technique which is utilised by the business
organisation as an administration advisor and technique service department. It is very important
for the organisation to use the different forms in order to make a good decision. It is essential to
have a extended human relation with the major leading small and large ventures. This is the tool
which offers various advantages to the business enterprise which further assist them to do online
acquisition in various different ways. This is the helpful; tool which also figures out all the key
strategic aspects within the business model. Through this an enterprise can visualize design and
reinvent their overall business activities with an effective
Task 2: Discuss the various information system with the help of examples
DSS (Decision Support System)- This is defined as the computer software which is been
utilised and adopted by the business enterprises in making a good decision. It is very important
for the business enterprises to evaluate the different perspective in order to be successful. This is
the system which is been adopted for the objective of enhancing the business performances
which are related to the noddle and upper level of management. This is the system which
includes the decision support system which is mixed from the ordinary operations in which the
people perform the operation of collecting data. This is the system which allows that company to
make an effective and efficient decision. This also assists the company to do work with an
appropriate approaches In context of Tesco the company can make use of this system in ots
organisation in order to be effective and efficient. (Baloch, Shaikh,. and Unar, 2018).
ESS (Executive Support System)- This is defined as the technique which is connected
to the human characteristics which also assists the workers and the staff in order to function in
their respective skill area which includes the improvement in their personal area. The
information technology helps them to use the various information which is helpful for the
business organisation. This is the system which assist the top level engagement of an business
enterprise to make an effective decision which the help of the required data and information. The
one of the important function of this system is that it saves the time of an employees in
identifying the critical data. It is very important for the business organisation to analyse the
critical data in order to make the right decision for the company growth and success. This is the
2
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software which assist in improving competitive advantage, personal efficiency, increasing
organisational control etc. IN context of the Tesco company this ESS system can help the
organisation in an effective for the fast processing preparation. This also helps in providing the
important information about the current financial statement of the company and making the right
decision of the investment.
TPS (Transaction Processing System)- This is the kind of the software application
which helps in keeping the courts of confident or transactions by processing data which the help
of online written communication system,. This is the software where the company can have a
benefit of the various sources and attain the deleted or corrupted data. It is very important for the
organisation to use various information for the transactions and processing different types of
data. This is the assorted aspects which is completely depends upon different business activities
perform by various business. There are certain example of TPS which includes the sale order
entry, payroll, reservation system of hotel etc. in relation to the Tesco company they can
maintain this software which will help them to maintain a record of the various transactions and
this will further assist in good decision making.
MIS (Management Information System)- It is the kind of application which is used by
the business organisation where the organisation is able to collect the affiliated, reliable and the
useful data related to the business operations. The main objective of this system is to support the
business enterprise in making an effective and efficient decision in order of the future growth
and development of the business enterprise. This is the main techniques or the tool which can be
adopted by the businesses with the aim of controlling the various business activities. The one of
the main purpose of the management information system is that its assist the business enterprises
to use the information system in the best possible way. Microsoft Dynamics, Fleetmatics and
Thar-stern Limited are some kind of management information system which are present in
current time. It is very beneficial for the Tesco that it make use of the management information
system where it can use the outside information which will help in staying competitive within the
market.
KSM (Knowledge Management System) – This is the another kind of information
technology which assist the business enterprises to stock and retrieves the knowledge for
3
organisational control etc. IN context of the Tesco company this ESS system can help the
organisation in an effective for the fast processing preparation. This also helps in providing the
important information about the current financial statement of the company and making the right
decision of the investment.
TPS (Transaction Processing System)- This is the kind of the software application
which helps in keeping the courts of confident or transactions by processing data which the help
of online written communication system,. This is the software where the company can have a
benefit of the various sources and attain the deleted or corrupted data. It is very important for the
organisation to use various information for the transactions and processing different types of
data. This is the assorted aspects which is completely depends upon different business activities
perform by various business. There are certain example of TPS which includes the sale order
entry, payroll, reservation system of hotel etc. in relation to the Tesco company they can
maintain this software which will help them to maintain a record of the various transactions and
this will further assist in good decision making.
MIS (Management Information System)- It is the kind of application which is used by
the business organisation where the organisation is able to collect the affiliated, reliable and the
useful data related to the business operations. The main objective of this system is to support the
business enterprise in making an effective and efficient decision in order of the future growth
and development of the business enterprise. This is the main techniques or the tool which can be
adopted by the businesses with the aim of controlling the various business activities. The one of
the main purpose of the management information system is that its assist the business enterprises
to use the information system in the best possible way. Microsoft Dynamics, Fleetmatics and
Thar-stern Limited are some kind of management information system which are present in
current time. It is very beneficial for the Tesco that it make use of the management information
system where it can use the outside information which will help in staying competitive within the
market.
KSM (Knowledge Management System) – This is the another kind of information
technology which assist the business enterprises to stock and retrieves the knowledge for
3
enhancing their business function and safekeeping all the valuable data related to their company
in a effective way. The knowledge management system can be utilised by the several
organisations in order to know the aspect of the company and the user and the customers. This is
the tool which en composes of file sharing and the sharing of data which allows the company to
gather useful information. In context of the Tesco this is the tool which can be sued in order to
be competitive and have a clear communication between the management and employees of the
business enterprise. Spartan race knowledge base is one of the best example of Knowledge
management system.
Task 3: Explain what is Globalisation and the effects of IT on globalisation
The globalization is defined as the process of facilitating social and cultural inter- contentedness
among the different nations all over the world. The globalisation provides various opportunities
for the various nations in order to target the large audiences with the larger number of product or
services, human capital, investment etc. the main objective of globalisation is that the nations are
more dependent and the world is more interrelated by the form of globalisation. It helps the
company and the nation to grab the opportunities in order to attract customers and attain the
competitive advantage. The multinational organisations is working as the central action in the
globalisation and its advancement is being introduced.. the globalisation also bring the
innovation which allows people to travel from one country to the another. The globalisation
helps the organisation in future development and growth opportunities which helps in being
successful by achieving the objectives and goals. (Mudliar, Parekh, and Bhavathankar, 2018)
Effects of Information technology on globalisation:
The introduction of the world wide web has a great influence on the economic process as
with the help of internet access over the world the share of the information is been easy for the
business organisations. This also allows the buyers and sellers to make a deal at any point of
time. The internet has help in various ways which has a great influence over the industries and
the market in order tyo capture the wide market share. There are various benefits of the
globalisation and the internet which has an advantage to the organisation where the internet
speed has made the things easy to be controllable for the companies. The use of the mobile
phones and laptops have made profound effect on globalisation.
The technological advancement have facilitated the development of globalisation and this
has allowed the trading organisation to increase their global market share. This also have
4
in a effective way. The knowledge management system can be utilised by the several
organisations in order to know the aspect of the company and the user and the customers. This is
the tool which en composes of file sharing and the sharing of data which allows the company to
gather useful information. In context of the Tesco this is the tool which can be sued in order to
be competitive and have a clear communication between the management and employees of the
business enterprise. Spartan race knowledge base is one of the best example of Knowledge
management system.
Task 3: Explain what is Globalisation and the effects of IT on globalisation
The globalization is defined as the process of facilitating social and cultural inter- contentedness
among the different nations all over the world. The globalisation provides various opportunities
for the various nations in order to target the large audiences with the larger number of product or
services, human capital, investment etc. the main objective of globalisation is that the nations are
more dependent and the world is more interrelated by the form of globalisation. It helps the
company and the nation to grab the opportunities in order to attract customers and attain the
competitive advantage. The multinational organisations is working as the central action in the
globalisation and its advancement is being introduced.. the globalisation also bring the
innovation which allows people to travel from one country to the another. The globalisation
helps the organisation in future development and growth opportunities which helps in being
successful by achieving the objectives and goals. (Mudliar, Parekh, and Bhavathankar, 2018)
Effects of Information technology on globalisation:
The introduction of the world wide web has a great influence on the economic process as
with the help of internet access over the world the share of the information is been easy for the
business organisations. This also allows the buyers and sellers to make a deal at any point of
time. The internet has help in various ways which has a great influence over the industries and
the market in order tyo capture the wide market share. There are various benefits of the
globalisation and the internet which has an advantage to the organisation where the internet
speed has made the things easy to be controllable for the companies. The use of the mobile
phones and laptops have made profound effect on globalisation.
The technological advancement have facilitated the development of globalisation and this
has allowed the trading organisation to increase their global market share. This also have
4
impacted in reducing the market share. The also assist in reducing cost of transportation system
and improve communication channels between the different countries around the world.
(Vannucci, . and Pantano, 2019).
Task 4: What is digital infrastructure and its pros and cons
The digital infrastructure is defined as the physical asset which are important to facilitate
the usage of the various information, computer programming gadgets, computerized systems and
other process. The digital infrastructure plays the vital role in the formation of the various
business activities in order to command and execute the purpose and bring the innovation and
progress within the society. Digital infrastructure intention is to decrease those terminal points
which are out-of-bounds due to the geographical boundaries and attempts to enable high
practical application progressions to take place. Examples of digital infrastructure includes the
following inventions:
Internet- It is a arranged system of combination millions of web servers copulative the whole
world. It help impressive human action crosswise assorted bound and link people with one
another.
Communication satellites- These satellites generates a transmission channel which allows
human action between a sender and receiver which makes the fundamental interaction possible
across the different areas on earth. (Kamble, Gunasekaran, and Arha, 2019).
Advantages
The digital infrastructure helps the business organisation and the world connected with
each other. This is useful in the transmission of data and it is not constricted within
specific geographical boundaries. It permit people all across the globe to act and share
necessary data. Thorough the various technology the people are able to convey the
infor5mation from one place to another.
This also help in facilitating the adoption of the various technologies. As the digital
infrastructure helps in enabling the transmission of the data for the ease of the business
organisation.
Disadvantage
5
and improve communication channels between the different countries around the world.
(Vannucci, . and Pantano, 2019).
Task 4: What is digital infrastructure and its pros and cons
The digital infrastructure is defined as the physical asset which are important to facilitate
the usage of the various information, computer programming gadgets, computerized systems and
other process. The digital infrastructure plays the vital role in the formation of the various
business activities in order to command and execute the purpose and bring the innovation and
progress within the society. Digital infrastructure intention is to decrease those terminal points
which are out-of-bounds due to the geographical boundaries and attempts to enable high
practical application progressions to take place. Examples of digital infrastructure includes the
following inventions:
Internet- It is a arranged system of combination millions of web servers copulative the whole
world. It help impressive human action crosswise assorted bound and link people with one
another.
Communication satellites- These satellites generates a transmission channel which allows
human action between a sender and receiver which makes the fundamental interaction possible
across the different areas on earth. (Kamble, Gunasekaran, and Arha, 2019).
Advantages
The digital infrastructure helps the business organisation and the world connected with
each other. This is useful in the transmission of data and it is not constricted within
specific geographical boundaries. It permit people all across the globe to act and share
necessary data. Thorough the various technology the people are able to convey the
infor5mation from one place to another.
This also help in facilitating the adoption of the various technologies. As the digital
infrastructure helps in enabling the transmission of the data for the ease of the business
organisation.
Disadvantage
5
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The privacy which is very essential part for the business organisation in order to maintain
within the organisation and due to this this become the most in terms of hacking.
Social media manipulation: Digital infrastructure allows people to influence people by
giving wrong information. It has made occurrence deceptive through promoting
fabrication by using different method like photo-shop and editing applications.
Task 5: what are the Risks associated with information systems outsourcing and why is IT
infrastructure so critical to digital transformation!
It is been identified that there are several risk which are associated with the system
outsourcing as information system outsourcing is defined as the execution of information
technology functions by a third party. there are various advantages and as well as the risk of
outsourcing which are discussed below:
Uncertainty of compliance- Another risk factor affiliated with outsourcing is that
commercial enterprise firms can never be definite whether the third party service
providers are obey with their contract or working according to their instructions.
Specially in information system outsourcing,
hidden cost- the outsourcing of the information system These hidden costs include the
cost related with the search of potential and expert third party service providers. There
are many other hidden costs associated with it. Outsourcing of facts device comes with
diverse expenses and a few expenses stay unidentified however they're being incurred
within the procedure..(Martins, and et.al., 2019)
Why is IT infrastructure so critical to digital transformation!
The information technology is very coital to the digital infrastructure because as it is very
essential or the organisation to adopt the various information technology in their working in order to
be effective and efficient. if they want digitization in their business framework. The information
technology infrastructure has an internet connection and solutions that are used by organization for
the purpose of virtual modification. It turns out that digital alteration is not easy for institution
because in actuality companies have to spend wealth on technology. It found that companies need to
invest more in practical application in order to follow new techniques and digitally modify business
6
within the organisation and due to this this become the most in terms of hacking.
Social media manipulation: Digital infrastructure allows people to influence people by
giving wrong information. It has made occurrence deceptive through promoting
fabrication by using different method like photo-shop and editing applications.
Task 5: what are the Risks associated with information systems outsourcing and why is IT
infrastructure so critical to digital transformation!
It is been identified that there are several risk which are associated with the system
outsourcing as information system outsourcing is defined as the execution of information
technology functions by a third party. there are various advantages and as well as the risk of
outsourcing which are discussed below:
Uncertainty of compliance- Another risk factor affiliated with outsourcing is that
commercial enterprise firms can never be definite whether the third party service
providers are obey with their contract or working according to their instructions.
Specially in information system outsourcing,
hidden cost- the outsourcing of the information system These hidden costs include the
cost related with the search of potential and expert third party service providers. There
are many other hidden costs associated with it. Outsourcing of facts device comes with
diverse expenses and a few expenses stay unidentified however they're being incurred
within the procedure..(Martins, and et.al., 2019)
Why is IT infrastructure so critical to digital transformation!
The information technology is very coital to the digital infrastructure because as it is very
essential or the organisation to adopt the various information technology in their working in order to
be effective and efficient. if they want digitization in their business framework. The information
technology infrastructure has an internet connection and solutions that are used by organization for
the purpose of virtual modification. It turns out that digital alteration is not easy for institution
because in actuality companies have to spend wealth on technology. It found that companies need to
invest more in practical application in order to follow new techniques and digitally modify business
6
practices. It is necessary, for various business institution to install an IT infrastructure so that they can
achieve the set goal of digital transformation. (Roopak, . and Sumathi, 2020).
CONCLUSION
From the above report it is concluded that information system plays the vital role in
affecting the business organisation. It is very important for the companies top adopt the various
information system, in order to make a good decision. The information system are various types
of which help in angina the different data in order to be effective and efficient within the market
place. There are various system such as ESS, DSS, KMS which helps the Tesco to be effective.
The globalisation helps the different nations to be connected and bring the change in the world
for the development of the society. There are various advantages and disadvantages of the digital
infrastructure which need to be analysed by the business enterprise.
7
achieve the set goal of digital transformation. (Roopak, . and Sumathi, 2020).
CONCLUSION
From the above report it is concluded that information system plays the vital role in
affecting the business organisation. It is very important for the companies top adopt the various
information system, in order to make a good decision. The information system are various types
of which help in angina the different data in order to be effective and efficient within the market
place. There are various system such as ESS, DSS, KMS which helps the Tesco to be effective.
The globalisation helps the different nations to be connected and bring the change in the world
for the development of the society. There are various advantages and disadvantages of the digital
infrastructure which need to be analysed by the business enterprise.
7
REFERENCES
Books and Journals
Baloch, Z., Shaikh, F.K. and Unar, M.A., 2018. A context-aware data fusion approach for health-
IoT. International Journal of Information Technology, 10(3), pp.241-245.
Gao, W. and Li, X., 2019. Building presence in an online shopping website: the role of website
quality. Behaviour & information technology, 38(1), pp.28-41.
Kamble, S., Gunasekaran, A. and Arha, H., 2019. Understanding the Blockchain technology
adoption in supply chains-Indian context. International Journal of Production
Research, 57(7), pp.2009-2033.
Lloyd, I., 2020. Information technology law. Oxford University Press.
Martins, and et.al., 2019. Firms’ continuance intention on SaaS use–an empirical study.
Information Technology & People
Mudliar, K., Parekh, H. and Bhavathankar, P., 2018, February. A comprehensive integration of
national identity with blockchain technology. In 2018 International Conference on
Communication information and Computing Technology (ICCICT) (pp. 1-6). IEEE.
Navimipour, N.J., Milani, F.S. and Hossenzadeh, M., 2018. A model for examining the role of
effective factors on the performance of organizations. Technology in Society, 55,
pp.166-174.
Rizal, H., Yussof, S., Amin, H. and Chen-Jung, K., 2018. EWOM towards homestays lodging:
extending the information system success model. Journal of Hospitality and Tourism
Technology.
Roopak, T.M. and Sumathi, R., 2020, March. Electronic voting based on virtual id of aadhar
using blockchain technology. In 2020 2nd International Conference on Innovative
Mechanisms for Industry Applications (ICIMIA) (pp. 71-75). IEEE.
Vannucci, V. and Pantano, E., 2019. Digital or human touchpoints? Insights from consumer-
facing in-store services. Information Technology & People.
8
Books and Journals
Baloch, Z., Shaikh, F.K. and Unar, M.A., 2018. A context-aware data fusion approach for health-
IoT. International Journal of Information Technology, 10(3), pp.241-245.
Gao, W. and Li, X., 2019. Building presence in an online shopping website: the role of website
quality. Behaviour & information technology, 38(1), pp.28-41.
Kamble, S., Gunasekaran, A. and Arha, H., 2019. Understanding the Blockchain technology
adoption in supply chains-Indian context. International Journal of Production
Research, 57(7), pp.2009-2033.
Lloyd, I., 2020. Information technology law. Oxford University Press.
Martins, and et.al., 2019. Firms’ continuance intention on SaaS use–an empirical study.
Information Technology & People
Mudliar, K., Parekh, H. and Bhavathankar, P., 2018, February. A comprehensive integration of
national identity with blockchain technology. In 2018 International Conference on
Communication information and Computing Technology (ICCICT) (pp. 1-6). IEEE.
Navimipour, N.J., Milani, F.S. and Hossenzadeh, M., 2018. A model for examining the role of
effective factors on the performance of organizations. Technology in Society, 55,
pp.166-174.
Rizal, H., Yussof, S., Amin, H. and Chen-Jung, K., 2018. EWOM towards homestays lodging:
extending the information system success model. Journal of Hospitality and Tourism
Technology.
Roopak, T.M. and Sumathi, R., 2020, March. Electronic voting based on virtual id of aadhar
using blockchain technology. In 2020 2nd International Conference on Innovative
Mechanisms for Industry Applications (ICIMIA) (pp. 71-75). IEEE.
Vannucci, V. and Pantano, E., 2019. Digital or human touchpoints? Insights from consumer-
facing in-store services. Information Technology & People.
8
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