logo

IT Failed Project Case Study of McDonald's

   

Added on  2020-04-07

12 Pages2995 Words419 Views
IT FAILED PROJECT: CASE STUDY OF MCDONALD IT failed project: case study of mcdonald Student’s nameName of the Institute

IT FAILED PROJECT: CASE STUDY OF MCDONALD Table of Contents1.0 Introduction....................................................................................................................................31.1 Case Background....................................................................................................................................32.0 Analysis & Drivers of implementation...................................................................................42.1 Key drivers of ERP implementation.................................................................................................43.0 Reasons of failure:........................................................................................................................53.1 Lack of clear destination......................................................................................................................63.2 Clear reasons of doing it in the first phase.....................................................................................63.3 Part time project management..........................................................................................................63.4 Under estimation of resource requirement...................................................................................73.5 Over customization...............................................................................................................................73.6 Lack of training requirements...........................................................................................................73.7 Lack of quality expectation with ERP project................................................................................83.8 Ineffective change management........................................................................................................83.9 Lack of user training.............................................................................................................................83.10 Wrong approach selection: Big Bang vs. Phased approach....................................................94.0 Key Recommendations to avoid failure in future...............................................................95.0 Conclusion.....................................................................................................................................102

IT FAILED PROJECT: CASE STUDY OF MCDONALD 1.0 Introduction In recent times, Information Technology has emerged as a critical organizational function. Today, IT is not only a support function that enables the organizations. The large and small-scale organizations have started to use Information Technology as a core business function. There are various cases of successful and failed examples of IT implementation. The large organizations have realized that the complete benefits of Information Technology could be achieved with the large scale IT systems like ERP. This is the reason that the adaptation of ERP has particularly increased in last decade. It is expected that the use of ERP system would increase exponentially (Alrashid & Alshawi, 2012). At the same time, it is important that organizations should be careful while implementing the ERP systems. One of the objectives of IT systems or ERP systems is quality management and continuous quality improvement. Also, if the customers lay stresses on adopting the quality policy of their organisation, then management has to accommodate that request also but project must ensure that customer quality policy can beadopted in a given time and cost otherwise project manger could request for a change request document to revise the cost of the contract (Dezdar & Ainin, 2011). There are various cases of successful and failed implementation of IT projects. The objective of this paper is to discuss one such case. The paper would discuss the case study of McDonald. A brief background of the case can be highlighted as:1.1 Case BackgroundMcDonald is a known organization in different parts of the world. The company operates in a franchise model and it has large number of branches in Australia and other parts of the world. The management of McDonald realized that Information Technology is a powerful asset 3

IT FAILED PROJECT: CASE STUDY OF MCDONALD that can help the organization to bring efficiency and effectiveness in the system. This is the reason that McDonald started to IT project of establishing ERP system across its stores. The direct benefit of this approach was the fact that all of the stores would be connected and differentstakeholders would be able to share the information on real time basis. Typically, there are two approaches of ERP implementation. The first approach of the big bang implementation and the second approach is the phased implementation approach. McDonald started the project with Big Bang approach as the company wanted to implement ERP across its stores in one go (Ravasan &Rouhani, 2014). However, this was a failed project for the company as it was not able to implement ERP across all its stores. This paper would discuss the key reasons for the failure and the paper would also discuss the key recommendations that should be used by organizations to avoid these kinds of mistakes in future. 2.0 Analysis & Drivers of implementation It is interesting to study and analyze the key reasons of failure for McDonald. However, before that, it would be interesting to analyze the key drivers of ERP implementation. The analysis of key drivers of ERP implementation would help to understand the reasons of failure inbetter way. The key drivers of ERP implementation for McDonald can be discussed as:2.1 Key drivers of ERP implementationThere were four ley reasons or drivers of ERP implementation of McDonald. These drivers can be discussed as:2.1.1 Real time information sharing4

End of preview

Want to access all the pages? Upload your documents or become a member.

Related Documents
BNM808 - Managing Projects
|16
|6709
|110

ERp Implementation failure Assignment
|12
|2848
|46

Software Project Failure: Examples and Reasons
|8
|1830
|208

Project Management: A Case Study of Failed Implementation of ERP System in Hershey
|19
|5844
|417

Project Management: Hershey ERP Implementation
|19
|5095
|480

Critical Evaluation of a Real World Project
|11
|2482
|320