This report highlights the impact and importance of information technology in Commonwealth Bank of Australia (CBA). It discusses the benefits, risks, and major features of IT in CBA, along with suitable recommendations.
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Running head: IT FOR BUSINESS Impact of Information Technology on Business: CBA Name of the Student Name of the University Author’s Note:
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1 IT FOR BUSINESS Executive Summary The most significant objective of the report is knowing about impact and importance of information technology in Commonwealth Bank of Australia (CBA). Information technology system is generally used by several companies to perform numerous tasks. It also includes certain software, hardware and applications to execute every business related procedures or operations. The computers and software are also utilized to maintain a proper balance within business strategies and attainments. This report has highlighted several aspects such as benefits, risks and major features of IT in CBA. Moreover, suitable recommendation is also provided here.
2 IT FOR BUSINESS Table of Contents 1. Introduction............................................................................................................................3 2. Discussion..............................................................................................................................3 2.1 Need of IT in Commonwealth Bank of Australia............................................................3 2.2 Importance of IT for Survival of Business.......................................................................3 2.3 Need to apply Information Technology within CBA.......................................................4 2.4 Procedure of CBA to use Information Technology.........................................................5 2.5 Advantages of Information Technology in the Australian Banking Sector.....................6 2.6 Types of Risks within Information Technology for CBA...............................................6 2.7 Procedure to maintain and monitor Information Technology in CBA............................7 3. Conclusion and Suitable Recommendation...........................................................................7 References..................................................................................................................................9 Appendix..................................................................................................................................11
3 IT FOR BUSINESS 1. Introduction Some of the major and the most significant impacts of information technology in a business include transaction processing, information flowing, data management, decision support, executive support and few others (Dutta, Geiger and Lanvin 2015). The growth of IT has thus brought few significant innovations and creativity. This report will be demonstrating a brief description of the overall impact and effect of information technology over CBA. Several relevant details like need of IT, advantages or risks of this technology for CBA would be described here. 2. Discussion 2.1 Need of IT in Commonwealth Bank of Australia Commonwealth Bank of Australia (CBA) is a popular bank that is providing several services and products to their customers. Due to its flexible structure, CBA gets high opportunity to enhance their position in the banking sector (Marchewka 2014). Information technology is responsible to increase production by reducing time after automation of tasks. Moreover, communication is also improvised by this technology like emails, phone call or audio and video conferences. Efficiency is improved by including interconnectivity of internal and external structures (Holtshouse 2013). Data storage is even improved so that CBA is able to manage their confidential data effectively and no data breach is faced. 2.2 Importance of IT for Survival of Business IT plays an important role for survival of business. Such distinctive technology can be referred to proper usage of systems so that business information is properly stored, retrieved and sent (Bloomet al. 2014). Furthermore, it also maintains a major stability between demand and supply of business services to ensure that every client is satisfied with their services or products (Tarafdar, Gupta and Turel 2013). As a banking sector has to consider
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4 IT FOR BUSINESS secured and safer online transaction, networks or other technologies must be absolutely free from vulnerability and risk (Nguyen, Newby and Macaulay 2015). A quick run of credit check is needed for them to make open credit easy and privacy and security of data is even ensured with such technology. A constant need of services for customers can be easily fulfilled with the successful involvement of IT. Cost effectiveness is also maintained for productivity hike (Tafti, Mithas and Krishnan 2013). Customer support is the next feature that is possible with this technology in CBA so that business survival is possible and competitive advantages are obtained effectively. 2.3 Need to apply Information Technology within CBA AustralianbankofCBAneedstoapplyinformationtechnologywithintheir respective business to ensure high privacy and security of their confidential data. In the month of May in 2018, respective banking officers of this particular bank had confirmed that more than twenty million account details and data were being lost, although they mentioned customers’ accounts’ security was not compromised (ABC.net.au. 2018). The respective statements, which consisted of various such details of the customers for more than sixteen years, were stored in magnetic tapes, which were damaged to withdraw these data. It was done by Fuji Xerox and they ordered proper investigation to eventually figure out complete procedure to store these statements for these magnetic tapes. Although, the respective information was being shared with clients, brand name and reputation was highly affected after this privacy breach in the bank (ABC.net.au. 2018). As they confronted such issues related to data security breach, a proper involvement of IT has the core potential to reduce these issues and problems to higher level for maintenance of data security (Roztocki and Weistroffer 2015). The respective bank defended their organizational decisions of not informing clients regarding such fraud activities. They
5 IT FOR BUSINESS will comprise of the core capability to improvise the data reporting or analysis with IT. Moreover, as communication is highly improved, several security or privacy breaches can be removed. A major planning and cost effectiveness is needed to effectively design and ensure successful application of information technology (Fortunati, Pertierra and Vincent 2013). They even need to design and install equipment to complete application of IT. Training is also vital for employees and staff so that they are able to use this technology for betterment of the business. 2.4 Procedure of CBA to use Information Technology Commonwealth Bank of Australia will be using IT after proper utilization of few important and significant methodologies and hence making the business operations and procedures in an efficient manner (Melián-González and Bulchand-Gidumal 2016). A proper transfer of this information is only possible to make the most effective decisions, thus making sure that this information flow is perfect and even determination of business growth. Each and every business owner eventually needs effective collaboration and communication with their respective customers within time (Taipaleenmäki and Ikäheimo 2013). Moreover, communication with business partners and investors is also needed to maintain a balance between business strategies in a better manner. Intranet network and Share Point is used to maintain high efficiency and information related to business exchange can be easily and promptly shared with their staff after having intranet electronic mails to complete communication (Tafti, Mithas and Krishnan 2013). Bank manager can draft any message for sending it to the staff via several significant intranet networks. Commonwealth Bank of Australia also enables these staff with similar network to share confidential data in the business. This type of confidential information thus is being protected and helping to simplify the entire flow of information (Tarafdar, Gupta and Turel
6 IT FOR BUSINESS 2013). Utilization of technology is also enhanced after using emails in the bank of CBA to enhance efficiency in a better manner. 2.5 Advantages of Information Technology in the Australian Banking Sector The main advantages of information technology for Australian banking sector to remove their privacy and security problems are: a)Communication Streamlining: The first benefit of IT in CBA to ensure data security is communication streamlining. A proper communication is needed for company success within the connected as well as dispersed business scenario, selection of employees, leveraging or retaining of staff (Marchewka 2014). Moreover, it is extremely important to streamline both external and internal communication so that all issues are removed in an effective manner. b)Cost Effectiveness: Another advantage of IT in CBA is its cost effectiveness. It does not incur huge costs related to maintenance and implementation of IT and hence all types of managerial or operational processes are properly streamlined for gaining data value or quality (See Appendix). It is even effective for improvement of flexibility as well as revenue. c)Storage of Valuable Data: The next benefit of IT in Commonwealth Bank of Australia to ensure data security is to store as well as safe guard the confidential or valuable data (Dutta, Geiger and Lanvin 2015). The proper preservation and storage of CBA’s information technology is required to ensure financial data are safe and secured. Security breaches could be easily avoided in this process. 2.6 Types of Risks within Information Technology for CBA Some of the major as well as the most important types of risk for IT within CBA are:
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7 IT FOR BUSINESS a)Security Risks: The various risks related to information security can eventually turn out for being strategic risks such as the significant potential towards higher damages for brand reputation (Nguyen, Newby and Macaulay 2015). Such significant kind of data security is extremely helpful for proper requirement that the respective business execute while completing security risk assessment. CBA must eliminate these issues effectively. b)Privacy Risks: Another kind of risk, which is extremely common for CBA regarding IT would be risks related to privacy. The consequences such as personal data security and subsequent harm for privacy (Roztocki and Weistroffer 2015). Such issues can bring major problem for the organizational systems. c)Confidentiality Risks: As soon as data loses its integrity and confidentiality, CBA may suffer from data access restriction and all others getting major access of this data. Hence, it is needed for CBA to undertake few important actions in respect to data confidentiality. 2.7 Procedure to maintain and monitor Information Technology in CBA Information technology can be maintained as well as monitored by CBA after following some of the most important steps, which are: a)Sequential Implementation: Steps are followed in this type of implementation and hence there is a sequential approach (Fortunati, Pertierra and Vincent 2013). b)Subsequent Analyses of all Issues or Modification: Every issue or modification is being identified and analysed for further assistance. c)Deployment of the Identified Modifications: All identified modifications are being deployed in this particular step. d)Proper Review and Acceptance of Maintenance: Reviewing should be done properly and IT should be maintained periodically (Taipaleenmäki and Ikäheimo 2013).
8 IT FOR BUSINESS 3. Conclusion and Suitable Recommendation Thus, conclusion could be drawn down that there are some important impacts or effects of information technology over businesses. The respective working conditions of various individuals are eventually altered for these distinctive impacts and IT is majorly responsible to provide these businesses with a significant scope for data analysis and also planning of all business strategies effectively. This above provided report has properly demonstrated about analysis of the most important impacts of IT over CBA. Implementation and maintenance of IT within business is majorly suggested for CBA so that they could easily eradicate any kind of issue or complexity for security breach.
9 IT FOR BUSINESS References ABC.net.au.2018.[online].Accessedfrom https://www.abc.net.au/news/2018-05-02/commonwealth-bank-confirms-loss-financial- records-20m-customers/9720928[Accessed on 26 May 2019]. Bloom, N., Garicano, L., Sadun, R. and Van Reenen, J., 2014. The distinct effects of information technology and communication technology on firm organization.Management Science,60(12), pp.2859-2885. Dutta, S., Geiger, T. and Lanvin, B., 2015. The global information technology report 2015. InWorld Economic Forum(Vol. 1, No. 1, pp. P80-85). Fortunati, L., Pertierra, R. and Vincent, J. eds., 2013.Migration, diaspora and information technology in global societies. Routledge. Holtshouse,D.K.,2013.Informationtechnologyforknowledgemanagement.Springer Science & Business Media. Marchewka, J.T., 2014.Information technology project management. John Wiley & Sons. Melián-González, S. and Bulchand-Gidumal, J., 2016. A model that connects information technology and hotel performance.Tourism Management,53, pp.30-37. Nguyen, T.H., Newby, M. and Macaulay, M.J., 2015. Information technology adoption in smallbusiness:Confirmationofaproposedframework.JournalofSmallBusiness Management,53(1), pp.207-227. Roztocki, N. and Weistroffer, H.R., 2015. Information and communication technology in transitioneconomies:Anassessmentofresearchtrends.InformationTechnologyfor Development,21(3), pp.330-364.
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10 IT FOR BUSINESS Tafti, A., Mithas, S. and Krishnan, M.S., 2013. The effect of information technology–enabled flexibility on formation and market value of alliances.Management Science,59(1), pp.207- 225. Taipaleenmäki, J. and Ikäheimo, S., 2013. On the convergence of management accounting andfinancialaccounting–theroleofinformationtechnologyinaccounting change.International Journal of Accounting Information Systems,14(4), pp.321-348. Tarafdar, M., Gupta, A. and Turel, O., 2013. The dark side of information technology use.Information Systems Journal,23(3), pp.269-275.
11 IT FOR BUSINESS Appendix Advantages of Information Technology in Banking Sector