IT for Business: Role, Risks, and Recommendations for Commonwealth Bank of Australia (CBA) - Report | Desklib
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This report discusses the role of IT in CBA, its benefits, and risks. It also provides recommendations to improve IT systems for better security and privacy.
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IT for Business1 Table of Contents Introduction..................................................................................................................................2 Role of IT in Business.................................................................................................................2 CBA need IT.............................................................................................................................2 Why IT is important for business survival?..............................................................................2 What is required to apply IT into CBA?....................................................................................3 How CBA use IT?.....................................................................................................................3 What benefits and advantages does IT bring CBA?................................................................3 What type of risks does IT bring to CBA?................................................................................3 How can CBA maintain and monitor IT?..................................................................................4 Recommendations......................................................................................................................4 Conclusion...................................................................................................................................4 References..................................................................................................................................5
IT for Business2 Introduction Commonwealth Bank of Australia (CBA) is a well-known bank in the overall world, as it manages various services of Australia in the national and international markets. It provides various services to its customers and investors. It is necessary to provide security to the personal data and information of consumers and the banks as well using a high level of emerging technologies and other security policies to avoid the data breaches and other security issues in the bank. This report will provide proper solutions to security issues in the CBA and it will discuss about the role of IT in the business. In this report, benefits will provide for the CBA and its business in the future. This report will discuss about the risks of the IT for the CBA and how the CBA reduces its risks. It will provide different methods for monitor and control risks of the CBA. Role of IT in Business CBA is a large-scale organization, which provides various services to its customers at national and international levels. There are various advantages of Information Technology (IT) in the CBA to manage all the things with high accuracy, efficiency, security, and privacy(Zhang, et al., 2010). There are some important points to know the role of IT in the organization, which provides many benefits to the company(Wright, 2011). CBA need IT The bank is a system that manages various transactions of money and secures various assets of people with a high level of security. In addition, CBA requires IT for managing its various processes in a proper manner. There are many processes in which computer systems have required to manage all the processes with a high level of performance(Tonkin, 2019). There are some basic things requires in a bank, which can be possible through IT only. A human cannot manage all the process in a proper manner. Therefore, CBA requires IT to manage various things, such as databases, business processes, transactions, and many other things(Senft & Gallegos, 2010). Why IT is important for business survival? In the present era, most of the banks use a high level of IT devices and technologies to take competitive advantages in the market, as customers want more security and privacy in their bank. Therefore, IT is the only solution for solving these issues in front of the banks(Senft & Gallegos, 2010). In addition, CBA has adoptedmainframe computer systems to manage their various business functions in a proper manner, such as loans, credit cards, financial work, and many others. It is necessary to adopt IT for increasing the performance of various functions of the CBA(Salesforce, 2018). Moreover, IT will provide more benefits to then CBA in their profit and margin. In addition, business analysis is easier with IT and AI. CBA can take competitive advantages from IT. However, data breaches and other security risks have risen in front of the company.
IT for Business3 What is required to apply IT into CBA? There are various technical issues in the business functions of the CBA, which can be solved using IT services, such as cost estimation, strategic planning, module designing, security equipment, training, education, implementation, and many others(Ryssel, et al., 2004). TherearemanycriticalissueshasfacedbytheCBAbecauseofpoorsecurityand management, such as data breach. Therefore, the company must follow the international standards to secure the data of customers using IT services, such as COBIT, ITIL, TOGAF, and many others(van Grembergen & de Haes, 2009). How CBA use IT? CBA can use IT for the security of their databases and data centers as well as business processes from hackers(Pearce, 2015). In addition, the CBA can involve international IT governance framework foran audit of vulnerabilities and threats of the organization to reduce the risk of data breaches(Pash, 2018). In addition, there are big impacts of data breaches on the organization, such as financial, reputational, and many others. There are some valuable information assets that must secure from the cyber-attacks, which can be possible by IT governance only(Oakes, 2018). The CBA should provide training toits employees to secure their information assets from any risk as well as provides proper guidance to their customers for using online services in a proper manner(Nott, 2019). What benefits and advantages does IT bring CBA? There are many benefits of IT to the CBA in their business processes. All the business processes have managed by the company. In addition, there are many other things that provide various benefits to the company(Nord, et al., 2007). In addition, there are many good impacts of IT on the organization. In addition, there are huge benefits to IT in their profit. In addition, IT increases the revenue of the CBA. It can manage its various business processes in a proper manner. It can provide better process management for the CBA, which will reduce costs from different business functions(Matteo & Floridi, 2009). What type of risks does IT bring to CBA? There are many risks of IT for the CBA, as all the processes have completed using the internet or network services. In addition, there are some technical issues in the IT services, whichcanbepossiblebecauseofvariousvulnerabilitiesoftheinformationsystems (Marchewka, 2014). Besides, IT provides various benefits to the organization. It creates various risks, such as malfunctions, malware, ransomware, phishing, social engineering, and many others(Jin, et al., 2007). Moreover, risk management is necessary for managing various issues in the company. The banking industry requires privacy and confidentiality in their business processes. Therefore, business functions require a high level of security from various types of risks(Eisenberg, 2010).
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IT for Business4 How can CBA maintain and monitor IT? CBA can use the IT governance framework to audit all the processes of them and create a risk analysis for all the business functions. It will provide vulnerabilities and threats to the IT system(De Haes & Van Grembergen, 2015). Based on that analysis, CBA can create controls for all the risks of IT.There are various monitoring tools, which can optimize various risks of the CBA and identify suspicious activities in the network(Cater-Steel, et al., 2010). There are server-monitoring tools to manage all the things. Moreover, all the processes can manage using server monitoring tools and techniques. It will secure all the business functions in a proper manner(Boos, et al., 2013).CBA slapped with a court-enforceable undertaking after the loss of data on 20m customers(Barbaschow, 2019). In addition,Commonwealth Bank pumped AU$752m into tech during H1 2018(Barbaschow, 2019). Furthermore, IT management is necessary to secure all the information assets of the CBA. It will provide various benefits to the organization. In addition, CBA has invested a large amount of money on the IT implementation to improve its security and privacy. Recommendations There are some recommendations for the CBA to improve their IT systems to manage their business in a proper manner, which areas: 1.Provide training and education to each employee to improve the security of the IT infrastructure 2.Establish new standards for the improvement of the privacy, security, and governance 3.Develop a cybersecurity team to manage various suspicious activities. 4.Creates various security management program to secure data centers and servers The CBA must follow all these recommendations to improve its security. All those things are basic needs of the organization, which provides security to the all information assets of the company. It reduces data breaches and other things from the company. In addition, there are many advantages of cybersecurity for the organization. In addition, there are some good impacts of cybersecurity on the organization. Conclusion It has concluded that CBA has improved its business functions using IT services. This report has provided the role of IT in the growth and success of CBA. In addition,the IT framework has used for the various services of an organization. CBA can use any IT governance framework to manage their business processes in a proper manner. This report has discussed about the risk of IT systems and their impact on the CBA. This report has provided benefits to the IT in CBA. Besides, the IT security programs can avoid cyber-attacks. Finally, CBA can take more advantages of IT in the banking sector using IT services. IT governance framework provides more advantages to the CBA in its business functions. It will increase the profit and revenue of the CBA in the future.
IT for Business5 References Barbaschow, A., 2019.CBA slapped with a court-enforceable undertaking after loss of data on 20m customers.[Online] Available at:https://www.zdnet.com/article/cba-slapped-with-a-court-enforceable-undertaking- after-loss-of-data-on-20m-customers/ [Accessed 26 Septemeber 2019]. Barbaschow, A., 2019.Commonwealth Bank pumped AU$752m into tech during H1 2018. [Online] Available at:https://www.zdnet.com/article/commonwealth-bank-pumped-au752m-into-tech- during-h1-2018/ [Accessed 26 September 2019]. Boos, D., Guenter, H., Grote, G. & Kinder, K., 2013. Controllable accountabilities: the internet of things and its challenges for organisations.Behaviour & Information Technology,32(5), pp. 449-467. Cater-Steel, A., Hine, M. J. & Grant, G., 2010. Embedding IT service management in the academic curriculum: a cross-national comparison.Journal of Global Information Technology Management,13(4), pp. 64-92. De Haes, S. & Van Grembergen, W., 2015.Enterprise Governance of Information technology. 1st ed. New York: Springer, Cham. Eisenberg, M. B., 2010. Information literacy: Essential skills for the information age.DESIDOC journal of library & information technology,28(2), pp. 39-47. Jin, K. G., Drozdenko, R. & Bassett, R., 2007. Information technology professionals’ perceived organizational values and managerial ethics: An empirical study.Journal of Business Ethics, 71(2), pp. 149-159. Marchewka, . J. T., 2014.Information technology project management.5 ed. New York: John Wiley & Sons. Matteo, T. & Floridi, L., 2009. The ethics of information transparency.Ethics and Information Technology,11(2), pp. 105-112. Nord, J. H., Nord, G. D., Cormack, S. & Cater-Steel, A., 2007. An investigation of the effect of Information Technology (IT) culture on the relationship between IT and business professionals.International Journal of Management and Enterprise Development,4(3), pp. 265-292. Nott, G., 2019.CBA to maintain digital 'leadership position' with $5B strategy, fintech investment.[Online] Available at:https://www.cio.com.au/article/665025/cba-maintain-digital-leadership-position- 5b-strategy-fintech-investment/ [Accessed 26 September 2019].
IT for Business6 Oakes, D., 2018.Commonwealth Bank customers' medical data exposed in potential privacy breach.[Online] Available at:https://www.abc.net.au/news/2018-12-03/commonwealth-bank-medical-data- exposed-potential-privacy-breach/10563414 [Accessed 26 September 2019]. Pash, C., 2018.In one slide, here's Matt Comyn's strategy for the Commonwealth Bank. [Online] Available at:https://www.businessinsider.com.au/matt-comyn-strategy-cba-commonwealth- bank-2018-8 [Accessed 26 September 2019]. Pearce, R., 2015.CommBank building on 'technology advantages', CEO says.[Online] Available at:https://www.computerworld.com.au/article/566069/commbank-building- technology-advantages-ceo-says/ [Accessed 26 Septemeber 2019]. Ryssel, R., Ritter, T. & Gemünden, H. G., 2004. The impact of information technology deployment on trust, commitment and value creation in business relationships..Journal of business & industrial marketing,19(3), pp. 197-207. Salesforce, 2018.The New Information Technology: The Changing Role of IT in Business. [Online] Available at:https://www.salesforce.com/research/changing-role-of-business-it/ [Accessed 14 September 2018]. Senft, S. & Gallegos, F., 2010.Information Technology Control and Audit, Third Edition.3rd ed. New York: CRC Press. Tonkin, C., 2019.Comm Bank slapped over failed security.[Online] Available at:https://ia.acs.org.au/article/2019/comm-bank-slapped-over-failed-security.html [Accessed 26 September 2019]. van Grembergen, W. & de Haes, S., 2009.COBIT as a Framework for Enterprise Governance of IT. In Enterprise governance of information technology.Boston(MA): Springer. Wright, D., 2011. A framework for the ethical impact assessment of information technology. Ethics and information technology,13(3), pp. 199-226. Zhang, X., Wuwong, N., Li, H. & Zhang, X., 2010.Information security risk management framework for the cloud computing environments..s.l., IEEE, pp. 1328-1334.
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