This report discusses the impact of information technology on Commonwealth Bank of Australia (CBA) and its importance for business survival. It also explores the benefits and risks of IT in the banking sector and provides recommendations for CBA to address security breaches.
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Running head: IT IMPACT ON BUSINESS Impact of Information Technology on Business: CBA Name of the Student Name of the University Author’s Note:
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1 IT IMPACT ON BUSINESS Executive Summary The main aim of this report is to understand impact of IT in a banking organization, CommonwealthBankofAustralia.Feworganizationsuseinformationtechnologyfor transactionprocessing,howeverothersallowsuppliers,distributorsandcustomersin interacting with the company via several distinctive systems of communication technology like Internet. By information digitization, businesses leverage the advantages of few digital tools for the core purpose of improving the prospects. The entire process is turned into complete success due to these impacts. This report has clearly described about impact of IT in CBA after researching about a security breach in this bank.
2 IT IMPACT ON BUSINESS Table of Contents 1. Introduction............................................................................................................................3 2. Discussion..............................................................................................................................3 2.1 Requirement of IT in Commonwealth Bank of Australia................................................3 2.2 Importance of IT for Business Survival...........................................................................3 2.3 Requirement for applying IT into CBA...........................................................................4 2.4 Process of CBA using IT..................................................................................................5 2.5 Benefits and Advantages of IT in Banking Sector...........................................................6 2.6 Type of Risks in IT for Commonwealth Bank of Australia.............................................7 2.7 Process of CBA maintaining and monitoring IT..............................................................8 3. Conclusion and Relevant Recommendation..........................................................................8 References................................................................................................................................10 Appendix..................................................................................................................................12
3 IT IMPACT ON BUSINESS 1. Introduction The systems of information technology are being utilized by organizations for performing several tasks. There are several distinctive impacts of this information technology within an organization, like flow of information, decision support, processing of transactions, and management of data, executive support and many more (Schwalbe 2015). This following report outlines a proper discussion over the impact of IT on Commonwealth Bank of Australia. Various details such as importance of IT, applying IT into the business, benefits and risks of IT in CBA and many more will also be mentioned in the report. 2. Discussion 2.1 Requirement of IT in Commonwealth Bank of Australia CBA or Commonwealth Bank of Australia has eventually become one of the most importantbanksandhighlycompetitiveenvironmentintheentirebankingsectorof Australia. It has a flexible structure, which could respond promptly for enhancement of a fast changing market. Information technology is extremely important for this particular bank for some of the major reasons (Dutta, Geiger and Lanvin 2015). IT in CBA will be responsible for increasing production after reduction of time by automating tasks. Communication is improved with the help of certain tools of technology such as electronic mails, video conferencing and phone calls. The movement of information within the respective banking sectorofAustraliaisquiteimportantformakinganykindofchangeandalsofor incrementing efficiency in business operations. Interconnectivity in the entire external and internal structure (Holtshouse 2013). Moreover, CBA will be able to improve the data storage and manage their files efficiently.
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4 IT IMPACT ON BUSINESS 2.2 Importance of IT for Business Survival Information technology plays one of the major roles in a business for ensuring business survival. This type of technology is the proper utilization of systems to efficiently store, retrieve as well as send information (Bilbao-Osorio, Dutta and Lanvin 2013). It even involves applications, hardware and software for executing all the business related operations or processes. Software and computers are being used for maintaining a steady balance between business objectives and achievements (See Appendix). Moreover, it even keeps a stability within supply and demand of the business and thus making sure that all the customers are satisfied with the banking applications and products and services (Marchewka 2014). Since, the banking sector ensures about safe and secured online transactions, the subsequent technologies and networks must be secured and should be free from threats and vulnerabilities. These businesses can easily run a quick credit check on the banking systems for making it much easier to open credit. Security and privacy of data is also ensured with this specific technology. Moreover, there is a constant requirement of banking services for each and every customer throughout the world, it is quite important for CBA to implement information technology for allowing better communication (Dahlstrom, Walker and Dziuban 2013). The businesses have eventually become extremely cost effective for themselves by simply streamlining the processes to increase the productivity. Hence, greater profits are possible that would allow Commonwealth Bank of Australia to be in reach of customers for 24*7. This is also required for business survival and the customers can easily gain major competitive advantages. 2.3 Requirement for applying IT into CBA Commonwealth Bank of Australia requires to apply IT in their business for ensuring data security and privacy. In May 2018, the banking officials of CBA confirmed that they
5 IT IMPACT ON BUSINESS have lost more than 20 million accounts, however they insisted that the account security of their customers were not being compromised (ABC.net.au. 2018). The statements that comprised of several details of customer from about 16 years, were eventually kept on magnetic tapes that were supposed to be completely demolished by Fuji Xerox after proper withdrawing the respective data centre. This particular bank ordered investigation of figuring out the entire process of storing the statements for two magnetic tapes (Schwalbe 2015). Although, they did not share this information with their customers, this particular data security and privacy breach became a major issue for the popularity of Commonwealth Bank of Australia. Since they have faced issues with security breach, the successful application of information technology has a major impact on reducing the complexities to a high level and maintaining data security with better efficiency (Holtshouse 2013). The bank defended good decisions for not informing their customers about fraudulent activities or actions. They would have the ability of improving their data storage and data reporting and analysis. Since communicationwould be improvised by technology,the various securityand privacy breaches would be eradicated. Better cost and planning is required for effective designing and application of IT in CBA. Moreover, they require to design as well as install the equipment for completion of this type of application (Bloomet al. 2014). Effective training is also needed for each and every employee of the organization to understand the proper application of information technology. 2.4 Process of CBA using IT CBA would be utilizing information technology by some of the most useful and effective methods and make their business processes or operations much more efficient. The transfer of information is possible for making proper decisions and hence ensuring that the flow of information is proper and also determining the growth of business (Kellermann and
6 IT IMPACT ON BUSINESS Jones2013).Therespectivebusinessownersrequirebettercommunicationwiththe customers on time and they even require to communicate to the investors as well as business partners for communicating on a regular basis. Sharepoint or Intranet Network are being utilized for maintaining better efficiency in the business. Business exchange information is easilysharedwiththeemployeesbyhavingintranetemailsthatareutilizedfor communication at work. The bank manager of CBA could easily and promptly draft a message and then send it to his or her employees through intranet networks. CBA even allows the employees using same network for sharing information within the business. The information hence gets protected and helps to facilitate a proper information flow (Andrade and Doolin 2016). The technology use is also being enhanced by utilization of electronic mail communications within Commonwealth Bank of Australia and thus efficiency is being enhanced to a high level. 2.5 Benefits and Advantages of IT in Banking Sector There are few of the major and the most important or benefits of IT within CBA for eradicating the security and privacy issues. These advantages are as follows: i)Streamlining of Communication: It is an important advantage of information technology within CBA for ensuring security of data (Robey, Anderson and Raymond 2013). An efficient communication is required for success of the company and in the most dispersed andconnectedbusinesslandscape,employeerecruitment,retainingandleveragingof employees would need an ongoing communication or collaboration (Dutta, Geiger and Lanvin 2015). Both internal and external communication is being streamlined for eradicating the issues related to data security. ii)FacilitationofStrategicThinking:Thesecondimportantandsignificant advantage of information technology within CBA for ensuring security of data is effective
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7 IT IMPACT ON BUSINESS facilitation of strategic thinking (Von Solms and Van Niekerk 2013). This is highly required for enhancement of competitive advantage within the market place after effective facilitation of knowledge transfer and also strategic thinking. The social networks could be both accessed and leveraged and they have enabled the organizations with the core capability of assembling, interpreting and also transferring the confidential information. iii)StoringandSafeguardingofValuableInformation:Thethirdvitalor noteworthy advantage of information technology within CBA for ensuring security of data would be storing as well as safeguarding of valuable and confidential information. A proper storage, preservation or the better maintenance of banking sector like Commonwealth Bank of Australia is extremely necessary for the business, which should store or safeguard the confidential information like financial data for subsequent longer period of time (Ullah and Lai 2013). This particular technology could easily and promptly afford the organizations in storing or sharing of files for later utilization and hence securing data and avoiding of security breaches for future use. iv)Reduction of Costs: Although, information technology is extremely expensive for implementation, the maintenance of this technology is much more effective and helps in data security by providing several advantages to the business of Commonwealth Bank of Australia in a better manner. The managerial and operational procedures are streamlined effectively and thus enabling the bank to gain data value and quality and thus revenue and flexibility are improved. 2.6 Type of Risks in IT for Commonwealth Bank of Australia There are few popular and substantial types of risks within IT for CBA and these are given below:
8 IT IMPACT ON BUSINESS i)Security: The first type of risk in IT in Commonwealth Bank of Australia is security risk (Tarafdaret al. 2015). The information security risks could even turn out to be strategic riskslikethecorepotentialforexcessivedamageofbrandreputation.Thistypeof information security helps in effective requirement, which the businesses complete during a security risk assessment. As CBA has already faced security breach, it is required to eradicate such issues. ii)Privacy: The second type of risk that is common for IT is privacy risk. This type of risk comprises of some of the major consequences within the company like perceived harm to privacy as well as security of personal data. Privacy harms are being perceived and thus CBA should consider these issues efficiently. iii)Confidentiality: When the data loses confidentiality,it is evidentthat this confidential data might suffer from limiting of information access and others getting access of that data (Bloomet al. 2014). Thus, CBA should take necessary actions in terms of saving data confidentiality. 2.7 Process of CBA maintaining and monitoring IT CBA can maintain and monitor IT by implementing few important and noteworthy activities and these steps are as follows: i)Procedural Implementation. ii)Proper Analysis of Issues and Modifications. iii)Modifications Deployment. iv)Reviewing or AcceptingMaintenance.
9 IT IMPACT ON BUSINESS 3. Conclusion and Relevant Recommendation Therefore, it could be concluded that IT comprises of few major and significant impacts on businesses. The several individuals’ working conditions are being changed for such impacts and information technology is responsible for providing the businesses with the major scope of analysis of data and even planning of the respective business strategies in a proper manner. The rise of information technology has eventually paved the way for several innovations. This above report has effectively outlined the detailed analysis of major impacts on Commonwealth Bank of Australia with relevant details. It is highly recommended for CBAtoimplementITintheirbusinessforeliminatingallcategoriesofissuesand complexities related to security breaches.
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10 IT IMPACT ON BUSINESS References ABC.net.au.2018.[online].Accessedfrom https://www.abc.net.au/news/2018-05-02/commonwealth-bank-confirms-loss-financial- records-20m-customers/9720928[Accessed on 13 May 2019]. Andrade, A.D. and Doolin, B., 2016. Information and communication technology and the social inclusion of refugees.Mis Quarterly,40(2), pp.405-416. Bilbao-Osorio, B., Dutta, S. and Lanvin, B., 2013, April. The global information technology report 2013. InWorld Economic Forum(pp. 1-383). Bloom, N., Garicano, L., Sadun, R. and Van Reenen, J., 2014. The distinct effects of information technology and communication technology on firm organization.Management Science,60(12), pp.2859-2885. Dahlstrom, E., Walker, J.D. and Dziuban, C., 2013.ECAR study of undergraduate students and information technology(p. 2013). 2013. Dutta, S., Geiger, T. and Lanvin, B., 2015. The global information technology report 2015. InWorld Economic Forum(Vol. 1, No. 1, pp. P80-85). Holtshouse,D.K.,2013.Informationtechnologyforknowledgemanagement.Springer Science & Business Media. Kellermann, A.L. and Jones, S.S., 2013. What it will take to achieve the as-yet-unfulfilled promises of health information technology.Health affairs,32(1), pp.63-68. Marchewka, J.T., 2014. Information technology project management. John Wiley & Sons.
11 IT IMPACT ON BUSINESS Robey, D., Anderson, C. and Raymond, B., 2013. Information technology, materiality, and organizational change: A professional odyssey.Journal of the Association for Information Systems,14(7), p.1. Schwalbe, K., 2015.Information technology project management. Cengage Learning. Tarafdar, M., DArcy, J., Turel, O. and Gupta, A., 2015. The dark side of information technology.MIT Sloan Management Review,56(2), p.61. Ullah, A. and Lai, R., 2013. A systematic review of business and information technology alignment.ACM Transactions on Management Information Systems (TMIS),4(1), p.4. VonSolms,R.andVanNiekerk,J.,2013.Frominformationsecuritytocyber security.computers & security,38, pp.97-102.