Impacts of Information Technology on Banking Services: A Study on UK Banking Sector

IMPACTS OF
INFORMATION
TECHNOLOGY OVER THE
SERVICES OF BANKING

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
Background of study....................................................................................................................3
Aim..............................................................................................................................................3
Objectives....................................................................................................................................3
Research questions.......................................................................................................................3
Rationale......................................................................................................................................3
LITERATURE REVIEW................................................................................................................4
Theme1: Concept of information technology along with its significance...................................4
Theme2: Ways through which IT has improved banking operations and services.....................4
Theme3: Barriers faced by banking sector with respect of using information technology.........4
RESEARCH METHODOLOGY.....................................................................................................5
Research type...............................................................................................................................5
Research Approach......................................................................................................................5
Research philosophy....................................................................................................................5
Research design...........................................................................................................................6
Data collection.............................................................................................................................6
Data sampling..............................................................................................................................6
Data analysis................................................................................................................................7
TIMELINE.......................................................................................................................................7
REFERENCES................................................................................................................................9

INTRODUCTION
Background of study
In current era, world is growing from all parameters as the concept of involving
digitalization in every sector has been proven highly beneficial. Banking sector is one of the
most important sector from all sectors as it plays vital role in managing operations related to cash
in economy (He and et.al., 2021). Thus, implementation of information technology in banking
sector leads to improve the efficiency of baking services. This research proposal will shed a light
over the importance of involving information technology in banking sector. Furthermore, the
research will highlight the ideal methodologies that will be adopted in order to conduct research.
Moreover, the time frame under which the investigation will take place will be highlighted.
Aim
To investigate the ways in which information technology has transformed the services of
banking industry. A study on UK banking sector.
Objectives
 To develop understanding relating concept of information technology and its
significance.
 To analyse the different ways through which IT has improved the banking operation and
services.
 To examine the different challenges faced by banking sector with respect to use of
information technology.
 To recommend some of the ways relating to improvement of IT within banking
operations.
Research questions
Q1 What is information technology and its significance?
Q2 How IT has improved the banking operations and its services?
Q3 What are the challenges has been faced by banking sector in terms of using information
technology?
Q4 What are the effective ways that are related to improvement of IT within banking sector?
Rationale
The major reason behind conducting this research is to evaluate the extent of information
technology that can assure higher efficiency in banking operations and services. Banking sectors