IT Infrastructure Management

This article discusses the implementation of IT infrastructure management and the role of emerging business technology, specifically artificial intelligence, in reforming organizational processes. It covers the benefits and risks of AI implementation, as well as the importance of data security and customer satisfaction. The article also includes a case study on the failure of the payroll system in the Queensland health department.

Running head: IT INFRASTRUCTURE MANAGEMENT
IT INFRASTRUCTURE MANAGEMENT
Name of the Student
Name of the University
Author Note

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Table of Contents
Part A...............................................................................................................................................3
Question 1....................................................................................................................................3
Question 2....................................................................................................................................3
Question 3....................................................................................................................................3
Question 4....................................................................................................................................4
Question 5....................................................................................................................................4
Part B...............................................................................................................................................6
Introduction..................................................................................................................................6
Implementation............................................................................................................................6
Information technology...............................................................................................................7
Operation and manufacturing......................................................................................................8
Risk factors..................................................................................................................................9
Data security..............................................................................................................................10
Customer satisfaction.................................................................................................................10
Conclusion.................................................................................................................................11
References......................................................................................................................................12

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Part A
Question 1
The main reason which can be stated to relating to the IT implementation failure is that
the health department of the state of Queensland in the Australia was 18 months behind schedule
and was estimated to be 300% over the budget. On the other hand, it was stated that a large
number of employee which mainly included the nurses and doctor were not paid at all or had
been paid less. In the scenario it was seen that there was a high amount of casualty which was
seen in the sector which mainly included the resignation of the health minister, strike related to
industrial and loss of staff members relating to other members (Hajir et al., 2015). The
government of state of Queensland embarked upon aa highest judicial for of enquiry in Australia
to directly examine the main cause of failure and directly provide a series of recommendation.
Question 2
The main failure which can be related to the concept was the failure of the payroll system
which was implemented within the organization. There were different types of problem which
was faced within the system of the payroll. The calculation which was provided from the end of
the payroll can be considered to be very much problematic due to the factor that there are
different sectors of operation which was involved in the process. The payroll directly affected the
overall functionality of the approach which was related to the concept and directly dealt with the
internal working of the organization.
Question 3
The integrated healthcare information system (IHIS) can be stated as one of the most
information technology implementation which had played a very vital role in the sector of the

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operation. It can be stated that within the working of the concept the projects are majorly
delivered within the time span and majorly include the sector of the time and budget aspect
related to the working (Kampelis et al., 2016). The main success factor in the concept can be
directly be related to the concept of the satisfaction of the user, usefulness and quality of the
system, use of the system. The system factor relating to the IHIS can be stated to be technical
measures which is related to the performance of the information system. The main consideration
which can be taken into consideration is directly related to the aspect of the nee which is related
to the adaptation of the creation of a de centralized IHIS in which the modular system and the
functional system can fully operate with each other.
Question 4
During the process of tender IBM had put forward the use which is related to the aspect
of the work brain system of rostering. The aspect was directly utilized in the sector of the
working related to award interpretation and the concept of the rostering of the members of the
staff. The aspect of the work brain can be considered to be one of the best sector which is related
to the aspect of the best of breed solution relating to the award interpretation. If the concept of
the work brain was not taken into consideration, it would be a need of hardcoded into the SAP
using the ABAP programming language which can be stated to be very much complex, labor
intense and time consuming (Bañares & Altmann, 2018). Hence it can be stated here that the
later implementation of the concept of the SSI projects were to utilize the SAP HR, SAP finance
and the work brain rostering system.
Question 5
The main consideration which can be stated in the context of the alteration of the process
was that the Queensland health implementation could have been implemented in a smaller scale

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so that the overall working of the aspect can be taken into consideration. This would be
beneficial in the sector that would be reducing the risk factors which is involved into the project.

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Part B
Introduction
The role of emerging business technology is playing a vital role which directly alters the
overall working which is related to the concept of the working. There are various form of
working which can directly alter the working of the technology (McCrory et al., 2016). One of
the technology which is taken into aspect is the domain of the artificial intelligence in the sector
of the working of the technology.
The main focus of the report is the working of the artificial intelligence in the sector of
the reforming of the working of the organization. In most of the cases it can be stated that there
are different types of benefit which can be seen in the sector which are majorly discussed in the
report. The phase of implementation is also taken into consideration into the sector of the
framework of the business.
Implementation
The concept which is related to the AI can be considered to be affecting a wide range of
organization due to the various benefit seen in the sector relating to the focus of the organisation.
It can be stated that in the last few years the concept of the AI was not so prolong dominating the
sector of the implementation within the organizational context. It can be stated that the role of
the AI in recent times has changed a lot. The main advantage which is seen in the concept of the
AI is that it directly alters the working of the organization which can be stated to be very much
beneficial in the sector of the implementation of the technology (Rittinghouse & Ransome,
2016). Most of the organization tend to achieve different aspect of competitive advantage from
the organization and hence AI can be one of the most popular recommendation which can be

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stated in the sector of the implementation. There is different technological aspect which are
related to the different sector of AI implementation within the organization. The implementation
of the standard should be directly aligned with the requirement of the organization and it most
cases it is majorly seen what the organization actually wants and what are the goal which are
aimed to be achieved from the sector. There are different types of technologies which can be
implemented within the working of the organization and it can be stated here that each of the
technological aspect which is related to the concept should be adopted according to the
requirement of the organization. Each of the organization would be having a specific need which
should be taken into consideration and if there is an adaptation of a technology which is not
aligned with the working of the organization it can directly impact the overall working of the
organization.
Information technology
The concept of the bruins outsourcing can be stated to be the basic providers which is
related to the example of the potential of the AI. In most of the cases it can be seen that the cost
of the operation can be directly be reduced with the implementation of the AI concept. The
system can be stated to be more automatic which involves different sector of the working which
mainly include the aspect of the internal working of the organization so that there is no problem
related to the working which is involved into the concept. The sectors which are taken into
consideration in the aspect is the IT administration, system administrator, verification etc
(Kampelis et al., 2016). In the concept the security of the data is also one of the important factor
which is taken into consideration. This is due to the factor that the sector of the implementation
of the technology would be consisting of different types of crucial data of the organization which
would be initially entered into the system. It can be stated here that the concept of the AI

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technology can be directly be included into the working which would be directly giving the
providing of the automate existence of the organization and activate the aspect if the well-
defined activities. The concept also takes into consideration which is related to the creation of the
opportunity which to the breakthrough of the different activity of the organization.
Operation and manufacturing
In this section the main consideration is the AI when it is implemented within the
working of the organization. It can be stated that it directly alters the sector relating to operation
would be including more sustainability in the different operation which is included into the
organization. It can be stated that most of the emerging business techniques which are taken into
consideration should be adopted taking into consideration the need of the organization. Training
should be one of the primary objective which can be related to the concept. The aspect of
training can be stated as a primary requirement due to the factor that the proper training would be
directly helping the organization to excel in different sector which is related to the manipulation
of the technology (Donovan, 2016). The business processes which are included into the sector of
the manufacturing is one of the crucial sector which is related to the training aspect. This is due
to the factor that there are different types of new innovation which can be implemented within
the working of the organization and it can be stated that the implementation of the technology
should be known so that they can be manipulated and worked accordingly. Innovation can be
very much vital in the system in which there are different opportunity which can be created
within the aspect so that it drives a new sector which enhances the security as well as privacy of
the system. Control mechanisms is very much important in the sector hence system enhancement
can be one of the vital factor which should be implemented within the operation of the system
and the working which is related to the sector (Kampelis et al., 2016). Future can be important in

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the sector of the implementation which can be directly linked with the interaction which is seen
in the working of the concept.
Risk factors
In a business environment it can be stated that the risk one of the factor which alter the
internal working of the organization. The risk factor in a project can lead to failure if the risk
factors are included into the working of the organization. Most of the business processes and
innovations which are implemented within the working can be stated to be including the risk
factor control aspect involved into the concept. The main sector which can be stated here is that
the risk factor should be indicated at an early stage before the actual factor comes into play. The
detection of the risk factor plays a very vital role in the sector (Moss & Marvin, 2016). On the
other hand, another factor which should be taken into consideration is the mitigation plan which
is related to the risk factor into how the risk factors can be mitigated. One of the business
innovation technology which is the cloud computing can be stated to be one of the innovations
which are playing a very vital role in recent times which directly alter the working of the
organization. The concept of the loud computing directly involves the aspect of the risk control
aspect so that the security of the system can be maintained. Risk identification can be done in
most of the sector taking into consideration a risk identification matrix. The risk identification
matrix directly takes into consideration different aspect of risk which might occur in the sector of
the implementation of the technology (Wuthishuwong, Traechtler & Bruns, 2015). These risk
factors should be identified and the mitigation plan should be implemented into the sector of the
working so that the risk factors are not included into the internal working of the organization.
The main focus point which can be related to the aspect is the identification of the risk factor and
accordingly implementing a plan which would be related to the mitigation aspect. The practice of

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data security can be one of the factor which should be prevailing into the system so that the
crucial data in the sector would be enhanced and which would be directly impacting the sector of
the system security which would be consistent in the system. Moreover, the data security helps
the customer or the client to get more attached to the concept (Kampelis et al., 2016). The
customer usually gets involved into a system which would be giving them more security and
would be directly securing the system in the sector.
Data security
The aspect of the data security can be stated to be another factor which play a very
important role in the sector of the working of the technology which are involved in the business
innovation. Security aspect prevails in the system so that the crucial data of the organization are
not into the hand of the intruders. Each of the business sector innovation technology have
different approach which is related to the working with the data security aspect (Harris & Geng,
2015). One of the most popular mechanism restriction of the data entry point of the data. This
concept is very much beneficial due to the factor that it directly helps in the sector of the
maintaining the information which is flowing into the system and this helps also in the sector of
the maintaining the quality of the data and the integrity of the data (Choe, 2016). It should be
taken into consideration that the security aspect of the data is one of the important feature which
is related to the working of the technology which would be included into the internal execution,
this can be stated as one of the concern areas which is related to the working of the technology
when implemented within the organization. The security of the data when there is transfer of data
from one point to another can be very much important so there are many techniques which can
be implemented which would be directly enhancing the security is the process of encryption
which enhances the aspect of the data which would be prevailing into the system.

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Customer satisfaction
The concept which is related to the customer satisfaction can be stated to be one of the
primary facto which is related to the implementation of a new technology in the different areas of
the organization. In many technologies like the cloud computing which takes into consideration
the different level of expectation of the client or the customer. The main aspect which can be
stated here the alignment of the business process with the predefined aspect of the organization.
It can be stated here that for a business to be successful it should take into consideration different
aspect of the customer fulfillment and matching with the requirement of the organization
(Kampelis et al., 2016). There is different aspect which can be taken into consideration in order
to get the requirement of the customer. If the client demand is taken it can be assured that the
sector of the advantage of the organization can be easily be achieved. There are different
approaches which can be used in the sector of the reaching the audience so that it can be
considered weather the client is satisfied with the product or the service which is given to them.
In majority of the cases the aim should be the reaching a level of expertise in each of the sector
of working.
Conclusion
The concept of the report directly states that the technologies within the domain of
execution of different task and process which are beneficial for the organization. In the majority
of the cases different organization tend to include technological innovation so that they can alter
their internal and external working. There are various sectors of risk factors even which can be
included into the concept of the execution and it can be stated that it should be taken into
consideration that the risk factor is not involved into the working of the different departments of
the organization. The different types of technological innovations can be stated to be in the point

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of the research and it can be an important role which would be enhancing the sector of the
working of the organization.

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