IT Infrastructure Management: Case Study and IT Research - AstraZeneca Terminates $1.4B Outsourcing Contract with IBM

This report analyzes the case study of AstraZeneca terminating its $1.4B outsourcing contract with IBM. It examines the mistakes made by both companies, explores the reasons behind the contract failure, and discusses the importance of long-term outsourcing contracts. The report also delves into the role of SLAs in protecting both parties and the advantages of using an arbitrator instead of filing a lawsuit. Furthermore, it provides an overview of database, data warehousing, and data mining, highlighting their applications, techniques, and benefits for organizations.