IT Infrastructure Management - Sample Assignment

Added on - 31 May 2021

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Running head: IT INFRASTRUCTURE MANAGEMENTAstraZeneca Case StudyName of the StudentName of the UniversityAuthor Note
IT INFRASTRUCTURE MANAGEMENT1Table of ContentsTask A:.......................................................................................................................................21.Mistake done by AstraZeneca............................................................................................22.Mistake done by IBM.........................................................................................................23.Reason for outsourcing contracts for five or more years...................................................34.Reason for making mistakes by both the corporation........................................................45.Justifying whether 2007 SLA was doomed to fail.............................................................46.2001 SLAs provisions that protect AstraZeneca and the vendors.....................................57.Reason for preferring arbitrator instead of filling lawsuit in court....................................5Bibliography...............................................................................................................................6Task B......................................................................................................................................101.Introduction......................................................................................................................102.Overviewof Mobile Commerce.......................................................................................103.Related Research..............................................................................................................114.Strength and Weakness....................................................................................................125.Analysis (disadvantage and advantage)...........................................................................126. Self-Evaluation....................................................................................................................147. Conclusion...........................................................................................................................15References................................................................................................................................16
IT INFRASTRUCTURE MANAGEMENT2Task A:1.Mistake done by AstraZenecaAstraZeneca is the leading biopharmaceutical companies in the world. AstraZeneca firstsigned an agreement with IBM of a global outsourcing for seven years, later they decided tobreak the contract in 2011 which result in a court case. IBM filed a case against AstraZenecafor living the agreement before seven years was completed. The scenario turned out be one ofthe biggest mistake that the deemed organisation has done. Due to such mistakeAsreraZeneca has terminated SLA. The IT capabilities of AsteraZeneca depends on R&D.Since the technique of AsteraZeneca has changed rapidly of which the present techniquecould not support the other vendor applications. For all the global vendor’s similarinfrastructure were included which has changes the business rapidly. AstraZeneca did notrealize that the business might change rapidly before the contract gets complete. AstraZenecais crucially dependent on the capabilities of the IT. They have eventually failed to cover thecritical path of the contract. It has even impacted the goodwill of the AstraZeneca in thecommercial market citing its unprofessional nature.2.Mistake done by IBMIt is already known by IBM that the contract of IT outsourcing that are for long-term aregenerally difficult to change and in the first two years they accrue the profit with majorinvestment and then set up the service to customize and made profit in margin within two tothree years. IBM was basically interested in making a global outsourcing contract with theAstraZeneca as it is the leading biopharmaceutical companies in the world. And for theoutsourcing companies it was very helpful. They did not cover every details for thetermination of the contract. The faults were evident for both the organisations and IBM made
IT INFRASTRUCTURE MANAGEMENT3the mistakes in the contract and negotiation processes. However, the core mistakes done bythe IBM with this agreement has been listed as follows:Due to the outcome-based applications the deal of IBM has failed.The designing of the contract was not done for that pace.The contract has a ground-breaking model.Some of the obligation for the contract was terminated.The outsourcing vendors were not precisely dividing.3.Reason for outsourcing contracts for five or more yearsIn outsourcing contracts, scientific storage and server hosting, commercial and supply chainoperation, network and communications are included which had roll out the reportingsystems, new technologies, and apps more quickly and efficiently. The company had aconsistent infrastructure across the global site. There are huge vendors trusting and investingon contract that they had made. The vitality of outsourcing lays on the fact that theorganisations who adopt outsourcing services from other wants to ease their organisationalprocess and frequently changing the outsourcing service provider from them would becomplicated. On, the contrary, the outsourcing firms also seek out for stability and keeping ashorter frame of contract makes the organisational nature volatile. The similar case hashappen between the AsteraZeneca and IBM. They had a long-term outsourcing agreementthat could not be change frequently as the time for investment is for a long period. The dealsof the vendors were accepted for profit. At the beginning there were major investment in theplan of outsourcing, in the first two years, major investment were made by the vendors withhuge outsource that has customized and set up the service. However, by the end of thecontract they have expected a margin of profit within two or three years. Thus, due to thisreason, large outsourcing contracts are done for five or more years.
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