IT Infrastructure Management: Qantas Airways

Running head: IT INFRASTRUCTURE MANAGEMENT
IT Infrastructure Management: Qantas Airways
Name of the Student
Name of the University
Author’s Note:

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IT INFRASTRUCTURE MANAGEMENT
Table of Contents
1. Introduction............................................................................................................................2
2. Types of Data used by Qantas and Process of Staff Accessing these Data with Two IT
Infrastructure Solutions for Storing and Accessing Data at Database.......................................2
3. Identification and Discussion of Network Devices Required for Achieving Day to Day
Activities with Function of Each Device...................................................................................5
4. Specification of the type of Application Software needed for Data Communication
between Client and Server for each Department........................................................................6
5. Utilization of Seven Layers OSI Model for Explaining the process of Data being moved
between Layers while opening of Home Page in Organizational Website................................7
6. Conclusion..............................................................................................................................9
7. References............................................................................................................................10

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1. Introduction
The main purpose of information technology infrastructure management would be
providing control and structuring of functions, which are solely responsible to enhance
diversified technical operation (Kabir, Sadiq and Tesfamariam 2014). Qantas Airways is one
of the most popular and the largest airline organizations in Australia that provide flight
services for both domestic and international destinations. The airline brands are operating in
regional, domestic and international services and they have been using information
technology in their business for each and every department. They have been providing IS
services to their customers and staff like database, webpage and email (Qantas.com. 2019).
The following report outlines a brief discussion on IT infrastructure management in Qantas
Airways.
2. Types of Data used by Qantas and Process of Staff Accessing these Data with Two IT
Infrastructure Solutions for Storing and Accessing Data at Database
Qantas Airways has been using various types of data in their business for better
management of business operations and processes. The constant data stream comprises of the
core capacity of transforming their entire process of business. They have access to the
unprecedented amount of information regarding clients, prospects as well as the competitors
(Maurer, Brandic and Sakellariou 2013). The three distinct types of data are being used by
them and they are as follows:
i) Company Data: The first and the foremost type of data that is being used by this
particular organization of Qantas Airways is company data. Since, they are included in B2B
market, is extremely important for them to keep up to date with the major developments in
Australian airline industry. Being a part of this airline industry, Qantas need to track the latest
news and live tracking of the flight details (Manvi and Shyam 2014).

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IT INFRASTRUCTURE MANAGEMENT
ii) Personal Data: The second significant and distinctive type of data that is utilized
by Qantas Airways is personal data. It refers to the factor that finding some of the most vital
personal data for building the buyer persona. With this specific persona, it is evident that the
responsibilities and challenges of all the staff in this organization are being evaluated
properly (Iden and Eikebrokk 2013). Personal data on the prospects have helped the staff of
Qantas to build a proper relation with the customers. As Qantas is an airline company, they
have integrated with the social updates and company news from the prospect lists. Moreover,
they also consider their marketing and sales data.
iii) Behavioural and Online Data: The third type of data that Qantas Airways is using
their business is the behavioural and online data. With a clearer understanding of the online
behaviour of numerous potential customers for visiting to the website and interaction with the
Internet advertisements (Moss and Marvin 2016). They gather data through online activities,
interactions and behaviours within real time and after proper involvement of data processing
tools.
The process of data access by staff in Qantas is as follows:
i) Collection of Data: The first and the foremost step of data access process by staff of
Qantas is collection of data. This data collection is important for the organization by several
means and after consideration of the information collected.
ii) Preparation of Data: Once the data is being collected, the second step is data
preparation. In this stage, raw data is cleaned up as well as organized (Hernantes, Gallardo
and Serrano 2015). While data preparation, the staff diligently checks the raw data for any
type of errors. The main purpose of this specific step is to eradicate the redundant as well as
incomplete data for better data management.