IT Infrastructure in Tata Consultancy Services (TCS)

IT infrastructure
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Introduction
Information technology has dominated today’s world and every organization is looking
forward to incorporate technology in its operations (Kyriazis et al 2018, p. 10). Technology
incorporation in organization’s business has been an up-hill task that requires specialized
organizations to help in setting up the services. Despite setting up IT infrastructure, maintenance
remains a key part that has been disguising many organizations that require IT services (Kyriazis
et al 2018, p. 18). This project will focus on the following sections; application and use of
information technology in Tata Consultancy Services (TCS), uses of IT infrastructure to address
and achieve its business organizational business processes, available technological equipment
used in various departments to support business processes and operating systems and other
application software that TCS uses in both client and servers systems (Oshri, Kotlarsky &
Willcocks 2008, p. 289). Similarly, the project would address movement of email messages on
the Internet Protocol (IP), the type of organizational networks in use and application architecture
proposal in Human resources department. In this regard, the main objective of the report would
be to access use information technology in the organization. To achieve this, the following aspect
would be analyzed; the context of services offered by TCS, services offered by at the TCS, ease
of accessing TCS services by both staff and clients and organizational ability to sustain its
business as well as support other organizations run on scalable IT infrastructure.
Information Technology use at TCS
Tata Consultancy Services (TCS) has a range of services that it offers to other
organizations in their bid to incorporate IT services in the business operations. First, TCS offer
support to major telecom companies to set up cloud-based services that are both scalable and

robust in order to help them boost IT productivity (Oshri, Kotlarsky & Willcocks 2008, p. 300).
In order to offer efficient system development services, TCS has put in place centralized
management system lifecycle and documentation that is used to develop customers’ system. In
its API platform that offers system, TCS uses three based approach in developing its
applications; API lifecycles, developing and testing application pipeline and developing systems
advanced features such as API analytics and integrating system monitoring with external tools.
To prove TCS services worth and scalable, organizations such as Telia were able to steer their
business by improving its productivity, it also improved its market time and made its services
cost efficiency. Secondly, TCS has put in place measures to help other organizations to secure
their data. Increase in cyber security threats have made it challenging for organizations to secure
their data and business operations. To solve cyber security challenges, TCS has come up with a
DPL cyber security solution which is SDLC compliant (Oshri, Kotlarsky & Willcocks 2008, p.
306). The security program offered was able to save organization from all vicious activities that
seemed threat to organizational operations. To authenticate its security measures on cyber threat,
TCS has helped a European bank to automate its services by helping it to restructure its
management incident processes, lowered its manual operational efforts and boost data security as
well as minimize data leaks and false positivity. Additionally, TCS through its technology
application has made many organizations data driven-enterprises. It has made data accessible and
secure by making organizations access big data. Generally, big data is believed to open door and
other avenues for organizational success by making organizations access and secure their data.
Data structures and usage of IT infrastructure
TCS is an organization that has a leverage of capabilities and can handle data in many
forms. In order to capture a diverse market, TCS has employed various methodologies to store

and retrieve required data. The methodology chosen depends with subject client need as well as
TCS capability to offer similar service efficiently. To offer convenient services, TCS has to store
and maintain some information about its clients. To make this practical, it has created
information system that helps it store clients’ information and services they provide to them
(Breitgand et al 2018, p. 95). The subject information system is meant for TCS only. It offers
both storage and retrieval capabilities. First, it has implemented database which I capable to store
all forms of data such as images inform of blobs, raw integers and strings. Its database is
segmented in relation to services offered to the subject organization. In an example, if subject
organization requires services from the TCS, it is categorized as service client under consultation
department. To makes its services secure, it does not require a third party to manage its database.
It has developed internally hosted server which is capable to handle this data in a more
convenient way and without delay. To make its services more robust, it has implemented
organizational ERP which helps its client to generate requests for services. This has made it
possible for the company to attract more clients because its services are accessible worldwide. In
case client organizations to transform its services, TCS makes use of remote connection software
to access client’s data. Clients’ services within TCS are subdivided according to the needs of the
customers. In this regard, IT infrastructure differs from department to the other. An example
from development department includes both Linux and windows applications to help
organization to access robust services as required. There is a close collaboration between hosting
and development department because some of the application developed by TCS for clients are
hosted from within the organization in order to facilitate easy maintenance. Finally, TCS has
implemented strong firewalls software to secure organizational data from unauthorized access by
hackers.