CMT312 IT Management Change and Innovation Business Plan

Designed by: Date: Version:
Lean Canvas
Problem Solution Unique Value Proposition Unfair Advantage Customer Segments
1. By evaluating the
report, the school would
like to manage
Performance
Management
(Armstrong, 2021).
2. The second problem
is to raise awareness
about opportunities
because there is
Communication gap.
3. Another problem is
Culture of feedback as
they to provide more
effective support to
manage opportunities
(Irons and Elkington,
2021).
In order to manage interaction with
external parties and company, it is
mandatory to improve communication
skills.
By accepting strengths and weaknesses
of each other, team collaboration can be
improved (Cosenz and Bivona, 2021).
This will ultimately increase
communication skills and manager
individual performance.
The top management team needs to
create positive and safe environment by
providing feedback to team members on
the regular performance.
It is beneficial to clearly communicate
the goals of the business. Always
provide the necessary channels and
methods to share corrective feedback.
Single, clear, compelling
message that turns as unaware
visitor into an interested
prospect
 An effective training
and development
sessions
 Personalisation and
customers experiences.
 An effective Content
marketing
 Commitment of
providing global
opportunities
 Solving
communication gaps
 Providing an
opportunity to students
and professionals who
want to achieve global
objectives.
Something that cannot be
easily copied or bought
Innovative technology
 Utilizing innovation
tools for team members
to develop business
models with the help of
detailed study about
market, resources and
new designs.
 Managing different
opportunities related to
student engagement.
 Professionals with work
experience who are
career oriented.
 Students who want to
achieve global
opportunities such as
studying in foreign
country.
 The customers who are
more concern about
Employment and job
opportunities.
Existing Alternatives Key Metrics High-Level Concept Channels Early Adopters
List how these problems
are solved today
 Making list of
customer's
problem with the
help of right
communication
tools.
 By setting a clear
standards and
At least the key numbers that tell you
how your business is doing
 Personal feedback
 Key performance indicators
 Customer experiences
 Like and comments on official
website
List your X for Y analogy
(e.g. YouTube = Flickr for
videos)
 Provide placements on
the basis of work
experience
 International projects
such as study abroad
List your path to customers
 The best way to stay
connected to customer
is to know audience
personally with
personal surveys and
feedback.
 Another pathways are
social media, content
marketing, arranging
List the characteristics of your
ideal customers
 The customers expect
personal attention as it
is helpful to understand
the preference and
needs.
 They are career oriented
because the customer
are more concerned

norms, the
organization can
create positive
culture.
events to collect
customer experience.
 An effective survey
through newsletter will
provide right pathways
in business (Benzidia,
Luca and Boiko, 2021).
 Events, media outlets
and other support
channels.
 Networking events
about market situation.
Cost Structure Revenue Streams
List your fixed and
variable costs
 Marketing
 technology
 Innovative ideas
with the help of
market research
 Training and
development
 Operational cost
 Administrative
cost.
List your sources of revenue
 Arranging partnership programs
 With the help of key
performance indicators,
providing customer base and
customer satisfaction
details(Akatsu, 2021).
 Students are getting valuable
support from guest lectures and
workshops.
Risk register.
ID Risk Likelihood Impact Total(likelihood*impact) Mitigation Response
Financial risk impact loss
of capital
2 3 6 Always maintain
emergency funds in order
to avoid uncertainty
Technical risk influence
Infrastructure or project
problems
3 4 12 By analyzing security
threats and utilize
antivirus (Fauzi, 2021).
Securing personal data
with passwords by
following IT policies and
systems.