IT Management Issues Report

This report analyzes IT management issues within a business context, focusing on the implementation of contactless payment systems (PayWave) and the transition to online operations. It examines the advantages of PayWave for both retailers (increased revenue, operational efficiency, reduced costs) and customers (speed, convenience). The report also highlights potential security risks and suggests improvements, such as enhanced security measures and increased customer awareness. Furthermore, it explores the benefits of online services for customers (time and cost savings, ease of access) and retailers (global reach, reduced operational costs, effective marketing). Finally, it emphasizes the importance of customer feedback, product quality surveys, and follow-up actions for continuous business improvement and customer satisfaction.

IT management issues
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Question 1
Introduction
These days each association is attempting to keep up its piece of the overall industry and pick
up preferred standpoint over the contenders. Along these lines, for picking up the piece of the
overall industry the association must pick up an upper hand over the contenders. Preference
over the contenders can be increased over any part of the business. Business operation alludes
to every one of the exercises that are included in everyday business routine which help the
business to develop and acquire benefits. These benefits can be made with the assistance of
upper hand. Contactless instalment is one of the techniques that is turning into the new and
mainstream path towards the instalment these days. The retail locations like Oz general store
which is another chain is utilizing such a line less instalment framework to keep away from the
lines in the store. PayWave innovation is utilized as a part of this general store so that the
clients will get a safe and advantageous approach to pay the bill. This helps the new retail
location like an Oz general store to pick up an upper hand. The PayWave framework offers the
clients a quick and a protected method for making instalments and furthermore help in
lessening the line at the leave focuses. It additionally helps in diminishment of money (Liu and
Zhuo, 2012).
A store requires various people who can take instalment physically, in the event that it doesn't
utilise a contactless instalment framework. Additionally, it requires an adequate stopping
framework to dodge stand. Despite the fact that a few stores are utilizing a similar old criteria.
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Be that as it may, to increase upper hand and spare clients time the contactless PayWave
framework is effective.
Advantage to the retailers
The retail benefits where the speed and accommodation to the clients is profoundly essential
can understand the advantages of the contactless installments. The contactless installment
advantages are quicker exchange time, the expansion in the income, change in operational
productivity, better client operations and lower working expense.
Speedier exchange times
This new framework which is consolidated in the trolleys in grocery store helps the clients to
purchase and pay for the things rapidly. The item that is put in the trolley will be charged and
bill will be appeared in the trolleys itself. A PayWave card is utilized to pay the bill. This
framework is quicker that money or conventional framework (APCAL, 2014). By dispensing with
the money exchanges the season of the clients is spared. As, these days the bustling calendar of
each individual does not permit one to remain in the line and sit tight for its turn. Hence, this
framework is by all accounts effectively adjusted and can spare a ton of time. In this manner, by
this Oz general store can pick up an upper hand over the clients.
Increment in income
Because of occupied life plan clients take out the utilization of a few items. Be that as it may,
because of the general store's PayWave framework the clients purchase numerous items as
they need because of simple accessibility. Additionally, by utilizing the contactless framework
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the clients have more access to reserves rather than money Therefore, the incomes of the
retailers will likewise increment by utilizing Payway installment strategies. A review has
investigated that there is a 8 to 10% of the expansion in the deal when the installment is
finished by a contactless framework like PayWave card. Hence, if the deals will build the
benefits of the general store will likewise increment in the outcome (Association, 2016).
Change in operational productivity
Operational productivity is expanded therefore of utilizing PayWave framework as it diminishes
money taking care of and operation with the assistance of cards. Hence, manual method for
installment is disposed of. Furthermore, operational proficiency is expanded by the
arrangement of installment, which likewise help in business development.
Bring down working expense
Due to the PayWave framework, there is a lessening in real money taking care of, which
prompts the diminishment of assets. Diminishment of assets aides in dispensing with the costs
which at last help with general less costs.
Consequently, with the assistance of PayWave framework the benefits of the business can be
expanded and development of the organization can be accomplished. It additionally helps in
the lessening of mistakes that prompts the expansion in unwavering quality over the clients.
Suggestions for the PayWave framework
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The three critical components that ought to be incorporated into the PayWave framework
which will profit the clients are applications or extra element, control and Awareness in regards
to the Paywave framework (Reffill, 011).
Applications
An extra component or an application ought to be included alongside it so that the clients can
make a financial plan of their spending. Along these lines, if the financial backing is given the
client spending won't increment as it will make a disturbing sound. On account of such Paywave
framework the assets of the clients are expanded and spending likewise gets expanded. Thus,
this element will incorporate a going through roof with an essential installment highlight.
Likewise, spending roof caution ought to likewise be there to advise the client. These extra
components will help clients to stay away from additional consumption.
Control
There is a security defect recognized in contactless exchanges. Though, different measures are
taken to maintain a strategic distance from extortion, however because of close separation
information transmission here and there the issue happens of recording of the data that is
secret. Programmers can without much of a stretch concentrate the record subtle elements by
these frameworks. In this manner, high secured terminals are to be utilized for these sort of
exchanges to keep away from the cheats and hacking (Worldpay, 2014).
Mindfulness
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Mindfulness in regards to the PayWave framework among the clients is critical. As, it contains
secured information. Along these lines, client ought to know how to utilize and not to give the
card to anyone. This mindfulness can maintain a strategic distance from the fakes. The
specialist organization must tell in regards to the extraordinary guidelines for the utilization of
card and ought to likewise tell about the elements that is consolidated in it. Additionally, a
classified framework must be produced on the off chance that the customer lost their cards.
Question 2
Introduction
One of the approaches to enhance the client administration is by giving the clients "snap and
drive" benefit. With the assistance of online administrations retailer can transfer its items over
the web and the clients can have admittance to the items with the assistance of simply clicking
to the item and it will be accessible to the client in some time. This can enhance the client
benefit and the client will be fulfilled as he can spare time by abstaining from heading off to the
store.
Advantages to the clients
By utilizing on the web administrations, client can spare time and cash. Because of the bustling
working hours, there is no opportunity to go for the shopping. So utilizing the online
configuration for the shopping anyone can spare time and also cash just by tapping on the item
that is required and requesting the item. It helps clients in taking after ways that are client
accommodation, efficient, simple seeking and sparing of the cash and fuel (Nielsen, 2016).
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Client accommodation
By shopping on the web there is no settled time to shop as in the grocery store which has its
settled working hours. With the assistance of web based shopping a client can put orders
whenever that is day or night at whatever point a client finds the time. In this manner, it is the
most advantageous approach to arrange the items at whatever point the client discover time
(Wixcey, 2012).
Efficient
The Customer can spare time by requesting on the web in light of the fact that the ideal
opportunity for going and returning can be spared. The bustling life does not permit any
individual to sit around idly. With the internet looking for the family unit and different items the
ideal opportunity for going outside can be spared.
Cash and Fuel sparing
With the assistance of web based shopping cash can be spared. As, the cost of going out and
coming is unimportant on account of web based shopping the cash and fuel can be spared.
Simple inquiry
With the assistance of various online programming projects it is anything but difficult to
discover the item which is required. Accordingly, simple access to the item with the assistance
of programming can spare time. Simple accessibility of the items fulfills the client and fulfilled
(Queensland Government, 2016).
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Advantages to the retailers
Retailers likewise have advantages of making their business on the web. This is a worldwide
method for working together. With the assistance of online application the store will be known
all around and gets recognizable proof. Advantages to the retail stores for doing on the web
business are globalization of the business, low operation cost and more powerful method for
doing advertising.
Globalization of business
With the assistance of online help anyone can gaze upward into the store and the items that is
in the store. This makes the business famous around the globe. Any client from anyplace can
put arrange for the item. This makes benefits for the business. The business along these lines
can develop comprehensively.
Low operation Cost
One of the greatest preferences of doing the business over the web requires less working
expense. Opening and Maintenance of an online store require a little spending plan when
contrasted with open a physical general store. Subsequently, cash sparing should be possible
with the assistance of online business. As the working expense is low, the advantage can be
passed to the client by giving them rebates. This will make the clients fulfilled. Fulfilled clients
prompt the development of the business (Anderson, 2015).
Powerful method for doing promoting
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All the business in beginning requires the promoting to get prominent and known. Promoting
with the assistance of the web makes business more mainstream regardless of showcasing in
the customary way. Likewise advertising on the web is more affordable when contrasted with
promoting customarily. With the online stage the grocery store will be referred to all around as
the web is a worldwide stage. Benefits can be improved by making the business online as it
offers advantages to clients and in addition to the specialist organization.
Recommendations for enhancing Business operation
For a fruitful business and making techniques for enhancing the business the input from the
clients is important. It gives the genuine thought with respect to the administrations and the
change identified with the business. Additionally, audits identified with the item quality are
likewise vital for enhancing the benefits in the business. Follow up after the issue is illuminated
is likewise important for the business operation.
Input from the clients
Input is the best part of an effective business. The exploration has demonstrated that the
business that are taking the criticism are more pointed towards their objectives and lay the
extent of change when contrasted with the individuals who does not rely on input. An
apparatus to take input from every client ought to be produced by the association so that a
reasonable criticism can be accomplished from the clients. A dissension framework and
overviews ought to be done as such that the issue in the business can be recognized and
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change can be made to dispense with the issue. Criticism help an association to develop with
the assistance of client assessment and can roll out improvements as per the input to gain
benefits and development in the business (Platz, 2016).
Surveys on Product Quality
For the development of the business it is required that the nature of the item that is conveyed
to the client ought to be of good quality. As per the specialists the great nature of the item is
the key for the fruitful business. Quality item makes the client fulfilled and fulfilled clients
prompts the development of the business. In this manner, surveys from the clients in regards to
the nature of the item ought to be set aside from opportunity to time. This will help the
association to understand the inadequacies of the item quality. The client audits will give the
association a reasonable thought with respect to the item quality. So steps could be taken to
enhance the quality.
Development
In the wake of getting any issue with respect to the item quality and the obsession the follow
up is likewise important to develop client relationship. It ought to be ensured that the issue
remains settled and the client is happy with the administration. A subsequent mail will assist
the business association with making client fulfilled and not lose client certainty.
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References
Anderson, M. (2015, July). 10 ways to improve your business operations. Retrieved from
https://starterpad.com/blog/10-ways-to-improve-your-business-operations/
APCAL. (2014). Evolution of cash: An investigative study. RFi Consulting. Retrieved from
http://www.apca.com.au/docs/policy-debate/evolution-of-cash.pdf
Association, S. P. (2016). An Overview of Contactless Payment Benefits and Worldwide
Deployments. Retrieved from
https://www.smartpaymentassociation.com/images/news/16-04-26-SPA-Contactless-
Payment-Benefits-WP-Final.pdf
Liu, S., & Zhuo, Y. (2012). The consumer implications of the use of electronic and mobile
payment systems. Retrieved from
https://www.canada.ca/content/dam/canada/financial-consumer-agency/migration/
eng/resources/researchsurveys/documents/elemobpay-paielecmob-eng.pdf
Nielsen. (2016). The future of grocery: e-commerce, digital technology and changing shopping
preferences around the world. Retrieved from
https://www.nielsen.com/content/dam/nielsenglobal/vn/docs/Reports/2015/Nielsen
%20Global%20E-Commerce%20and%20The%20New%20Retail%20Report%20APRIL
%202015%20(Digital).pdf
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Platz, B. (2016). 10 reasons why companies should start doing business online. Retrieved from
https://www.dbwebdoctor.com/article_why_companies_need_a_website.asp
Queensland Government. (2016). Benefits of doing business online. Retrieved from
https://www.business.qld.gov.au/starting-business/internet-start-ups/online-basics/
benefits
Reffill, P. (011). Nike Sales Planning and Operation Report - HND Business Assignment. Retrieved
from
https://www.academia.edu/25479152/Nike_Sales_Planning_and_Operation_Report_-
_HND_Business_Assignment
Wixcey, N. (2012). Consumer review made to order: the rise of mass personalisation. Retrieved
from https://www2.deloitte.com/content/dam/Deloitte/ch/Documents/consumer-
business/ch-en-consumer-business-made-to-order-consumer-review.pdf
Worldpay. (2014). Contactless made easy: what every small business needs to know. Retrieved
from https://www.worldpay.com/sites/default/files/Contactless-made-easy_0.pdf
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