IT Management Issues for E-Learning in Colleges

Running head: IT MANAGEMENT ISSUES
IT Management Issues
Name of the Student
Name of the University
Author’s Note:

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IT MANAGEMENT ISSUES
Table of Contents
Executive Summary.................................................................................................... 2
Introduction................................................................................................................. 3
Discussion...................................................................................................................3
Case Study..............................................................................................................3
Integration of Social Media into E Learning Platform...............................................4
Identification of Tools and Applications for Providing Customer Support................6
Recommendations for Interactive Enrolment and Time Tabling System.................7
Recommendations for Integration of Virtual Assistant Service into e Learning
Platform................................................................................................................... 8
Conclusion.................................................................................................................. 9
References................................................................................................................10

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IT MANAGEMENT ISSUES
Executive Summary
The main aim of this report is to understand the case study of e learning for a
college. The management of information technology is the specific discipline in which
all the resources of information technology of any particular firm are being managed
in accordance with the priorities and requirements. All of these resources of
information technology might involve the tangible investments such as software,
hardware, networks, data and even the facilities of data centres. The respective
responsibility in the organization helps to entail the company about most of the basic
management functionalities such as change management, organization, controlling,
budgeting and various other features, which are unique for the technology. One of
the major advancement of this technology is e learning or electronic learning. This
electronic learning is the cognitive science technology of using electronic educational
technologies for providing education to students in schools and colleges. The e
learning is the rapidly growing industry, in which the effects could be traced easily.
The various solutions of e learning eventually exist in both the internet and
computers and it takes a good technique and tool of e learning for education that
should be facilitated virtually from any part of the world. The technology has become
much advanced for reducing the geographical gap with the help of tools for making
the student feel that he or she is sitting inside the classroom. This technology of e
learning even offers the capability for sharing materials in every possible format like
videos, documents and many more. This report has clearly explained the integration
of social media and customer support application with this technology. Proper
recommendations are also provided for new systems.

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IT MANAGEMENT ISSUES
Introduction
Information technology or IT is the significant utilization of various computers
for the specific storage, retrieval, transmission and finally manipulation of information
or data within any enterprise or business (Clark & Mayer, 2016). This information
technology is the subsequent subset of ICT or information and communications
technology. IT comprises of three distinct categories, which are techniques to
process the information, apply mathematical as well as statistical methodologies for
taking proper decisions and even simulate the high order thinking by the various
computerized programs. The information technology also encompasses the
technologies of information distribution like telephones and televisions (Verbert et al.,
2013). The following report outlines a brief discussion on the case study of E
Learning developers in a specific college. These developers are approached by a
college authority, who wishes to start the process and programs of E Learning within
their college. This report provides proper details regarding integration of social media
into the platform of e learning. Relevant recommendations will also be provided here.
Discussion
Case Study
A group of e learning developers is responsible for providing services of e
learning programs to various schools and colleges. This specific team is being
approached by a popular and successful college, which is recently delivering the
several training programs explicitly through the traditional mode of delivery like
classroom or face to face meetings. Presently, they have taken the decision of
tapping into the advanced and technology oriented e learning service. This particular