ITC563 - IT Management Issues- OZ Supermarket
Added on 2020-03-02
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Running head: IT MANAGEMENT ISSUESIT Management Issues: OZ SupermarketName of the student:Name of the university:
1IT MANAGEMENT ISSUESQuestion 11.1 The business process of QZ supermarket The numbers of consumers are increasing day by day in the supermarkets andmanagement of huge number of consumers is becoming a difficult job for the companies. Inorder to reduce the rate of interruption and to eliminate the consumer’s crowd from the cashpayment counter queues, OZ supermarket has started using Pay-wave technology for theirsupermarket (Vuckovac, et al., 2017). With the help of the Self-Checkout Counter and Pay-wavetechnology the number of cashier will be reduced and the business efficiency will also beincreased. The issues associated to the traditional payment approaches have been almostmitigated after the implementation of the modern pay wave payment technology. The traditional payment process was found to be quite time consuming however thisnewly developed pay wave payment approach was very much effective as well as efficient fromthe business owners and consumers perspectives (Thoi, 2016). In traditional days the consumersare forces to wait in the payment queue to pay their payment. The modern self checkout systemhas the capability to run over more than 4695 operating system. The self-checkout system hasimproved their system version as per the changing requirement of the consumers. The selfcheckout 6 system has the capability to speed up the payment process. Even it could optimize thefloor spacing by improving the cash management and security system with a real investmentprotection approach (Shin & Lee, 2014). Over the past two to three years the self-checkoutsystem has experienced a huge popularity in the supermarket domain.
2IT MANAGEMENT ISSUES According to the survey reported by self service world in the year of 2012 it has beenfound that most of the businesses have shipped their terminals. Even, the system is currentlychoosing many businesses to integrate the existing businesses (Adams, 2013). However, at theenterprise level the overall system functionality could be centralized properly. The features of pay-wave payment system are as follows:The payment system has unique, modular platform with a separated scanning,bagging as well as payment procedure. The newly developed system has the ability to minimize the effort of the shopkeepers through maximizing the checkout throughout (Karavellas, 2013). This innovative solution provides speed up checkout process that optimized thefloor spacing and queue size and also improved the cash payment approach withreal time investment protection. The OZ supermarket is a newly developed retail chain that has setup a system fordeducing the exit queue. At the checkout point of the supermarket, the newly developed andadvanced Pay-Wave technology has been installed for increasing the business efficiency (Fu, Li& Yuan, 2016). In this system the consumers do not have to stand on the payment queue ratherthey have an option to swap their card in the self checkout system by their own. However, inorder to take entry to the supermarket, the cards are required to be swapped by the consumers. The trolleys used by the consumers have installed the RFID access. If the consumers pickany desired product in their trolley then through the help of RFID technology the price of theproduct is automatically added to the payment cart (Kiblawi, 2015). The system does not acceptany cash and only card payment is acceptable for the Pay-wave technology. The consumers like
3IT MANAGEMENT ISSUEStourists and children who do not have the card, have a different option for payment in terms offront desk for putting temporary cash deposit. The retail company will provide a stored issuesPay-wave card through which they will also be able to buy their desired products (Liu, Kauffman& Ma, 2015). Even the store exit process is also similar for both this kind of consumers of OZsupermarket. Sometimes, it happens that the card holds certain extra balance and as per the selfcheckout counter payment processing system the balance is adjusted whether in terms of cash orstored in the card as a record. However, if the balance is found to be insufficient then, an alarmwill automatically rang to let the consumer know that for purchasing the desired product theconsumers do not have enough balance in the Pay-wave card (Andrews, 2014). However,different issues are associated to the self checkout counter and Pay-wave technology of OZsupermarket and in order to combat the issues certain recommendations are provided below: 1.2 Recommendations to develop the existing supermarket Security implementation: Security is referred to as one of the most important factorsthat are strictly required to be implemented in any business organization. Similarly the OZsupermarket should also maintain the security to protect information from the external attackers.Consumers are the most important asset for any enterprise thus; the confidential informationregarding the consumers is required to keep secured from the external attackers (Onal et al.,2015). Even, during the money transaction phase also the transaction channel is needed to beencrypted properly so that without authentication none of the external attackers could come andaccess the information from the data storage or server. The consumer’s credit details must keepsecured from unwanted access (Shin & Lee, 2014). In order to increase the security of the datastorage, proper encryption technology is needed to be implemented by the system developer sothat only the authorized users get the opportunity to access data from the server.
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