IT Management Issues

Running head: IT MANAGEMENT ISSUES
IT Management Issues
Name of the Student
Name of the University
Author’s Note:

1
IT MANAGEMENT ISSUES
Table of Contents
Question 1....................................................................................................................2
Introduction...............................................................................................................2
Discussion.................................................................................................................2
Cut Short’s Business Operations Outline..............................................................2
Three Recommendations to Cut Short Salon.......................................................5
Conclusion................................................................................................................6
Question 2....................................................................................................................8
Two Relevant Suggestions to improve Business Operations and Service Offering
for Salon Cut Short....................................................................................................8
References.................................................................................................................10

2
IT MANAGEMENT ISSUES
Question 1
Introduction
A proper management of information technology is stated as a core process
that helps in overseeing any issue that is being linked to any operation or resource of
technology in a business or organization. One of the most popular and budgetary
hair dressing chain is Cut Short that has become extremely significant for customers
(Schwalbe, 2015). Although they have received report from the clients that it is being
observed that each customer has to wait up in queue for fifteen minutes before he or
she gets opportunity to check in, Cut Short will be implementing an information
system that would have the core capability of eradicating this highlighted issue. This
report would be providing proper analysis of this new proposed information system
with three recommendations to Cut Short.
Discussion
Cut Short’s Business Operations Outline
Business operations in any organization eventually refer to all types of
activities, which are occurring within a business to keep it running and even earning
resources and hence providing major advantages to the business (Sun & Jeyaraj,
2013). Efficient staffing can also be determined after inclusion of these types of
business processes and operations for ensuring that only talented and accurate
individuals are eventually working within the organization. One of the major and
budgetary chain of hair dressing is Cut Short and had been subsequently providing
services to the clients for numerous years and thus have obtained several significant
competitive benefits within business.

3
IT MANAGEMENT ISSUES
The organizational clients are quite satisfied with Cut Short’s hair dressing
services, which Cut Short is eventually providing to the customers (Vaishnavi &
Kuechler, 2015). These types of services have helped them in gaining major
popularity in short span of time. In spite of these benefits, in recent days, Cut Short
has received a report from their clients, which refers to the fact that every customers
has to wait up to fifteen minutes on an average before getting scope to check in.
Moreover, the scenario is same for getting seats or requesting preferred hair
dressing style. This leads to losing of valuable time of clients as all the branches of
Cut Short makes queue for clients every day (Madon & Krishna, 2018). Thus, these
clients have to wait every day for getting their preferred services, hence leading to
high customer dissatisfaction and affecting Cut Short business in a negative aspect.
Existing business operation is thus needed to be organized so that they can easily
manage their customers in an efficient manner and making a systematic as well as
organized system.
The management of Cut Short has decided to focus on few important factors
so that they are able to improve their entire profitability. It is highly expected that
existing business processes or operations can turn in a better manner after
consideration of all the proposed factors (Marinagi, Trivellas & Sakas, 2014). The
most significant factors, which the management of Cut Short has taken the decision
to include in their proposed system are provided below:
a) Pre Booking of Salon Appointments: This is the major and one of the
most important and significant factors that Cut Short has decided to include in their
business. Pre booking of salon appointments through their official web site would be
given top most priority as this is highly expected to eventually reduce customers’
rush to a high level (Strohmeier, 2013). The customers will not have to form a queue