Initiating Two Departments of IT Operations Management for Under Milkwood Gaming Company

Running head: IT OPERATION MANAGEMENT
IT Operation Management
Name of the Student:
Name of the University:

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IT OPERATION MANAGEMENT
Management Summary
The report is based on initiating two departments of IT Operations Management for Under
Milkwood Gaming Company such as Capacity Planning Department and Configuration
Management Department. The capacity planning department is responsible for aspects of the
business operations and configuration management is responsible to make smart decisions to
perform the service operations. It is based on summarizing the scope, objectives, and proposal on
two departments as well as recommendations. The scope will define materials included into the
report and objective will provide the purpose of this particular report. Each of the IT operations
department will include costs, benefits, strategic and tactical implications, staffs included and
BTOPP analysis. Recommendations are included so that the two departments can make
improvement into their internal operations to meet with the organizational goals and objectives.

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IT OPERATION MANAGEMENT
Table of Contents
Management Summary....................................................................................................................1
Scope................................................................................................................................................4
Objectives........................................................................................................................................5
Proposal on capacity planning department......................................................................................5
For case........................................................................................................................................6
Benefits....................................................................................................................................6
Costs (both initial and ongoing)..............................................................................................7
Set up the department (staff and skills)...................................................................................7
Strategic and tactical implications...........................................................................................8
BTOPP analysis.......................................................................................................................8
Against case.................................................................................................................................9
Proposal on configuration management department.......................................................................9
For case......................................................................................................................................10
Benefits..................................................................................................................................10
Costs (both initial and ongoing)............................................................................................11
Set up the department (staff and skills).................................................................................11
Strategic and tactical implications.........................................................................................12
BTOPP analysis.....................................................................................................................12
Against case...............................................................................................................................13

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IT OPERATION MANAGEMENT
Recommendations..........................................................................................................................14
References......................................................................................................................................17