The IT Operations Plan Template

IT Operations Plan Template
Record all responses to C927 Task 1 in this template.
A. Current Environment Analysis
SaaS Operation: The major SaaS operatuions of TreasureChest company are web
service and the co-location data centre, security, networking, the infrastructure
and the data management. The monthly bills are provided to the customers for
each of the subscriptions, on the basis of the quantity of the users within that
particular subscription. ProServices are offered by TreasureChest, along with the
professional services at cost for effective account configuration as well as the data
migration. The main flexibility of SaaS environment of the company is significantly
extensive because it has executed significantly innovative security measures to
secure company cloud environment. TreasureChest has also initiated providing the
ProServices, the professional services at the cost for the account configuration as
well as the data migration. This could be considered as major SaaS task of
company and this particular service is extensively utilized for various business as
the majority of businesses needs reconfiguration as well as the implemented from
mainly time-to-time.
Hardware: The main hardware of TreasureChest company are the network server,
the desktops, wireless routers, external hard drive as well as the printers. Various
kinds of desktops are utilized by the TreasureChest company that allows the
employees to interpret various data from the multiple servers. The implemented
network server in the organization is mainly used to deliver the data to employees
of TreasureChest company and the various routers are implemented by the
TreasureChest company to allow the transfer of internet facilities to each
department of TreasureChest company. Substantial business value is gained by the
TreasureChest company from implemented of modern technology along with the
implementation of the upgraded versions of hardware. As an instance, the data of
all the transactions of the customers are mainly stored in the servers of
organization that could be accessed by the employees of particular level.
Operating Systems: Windows operating system is the operating system that is
presently being utilized in the company. Windows operating system offers the
enhanced platform for business that helps in conducting normal business
processes as well as the simplified methods of computation is offered to all the
employees of organization. In the present times, there are no significant issues of
delay or any damage of all the information that has been stored in computers as
Windows operating system assists the business with securing all the confidential

data.
Networks: The TreasureChest company introduced the effective network that helps
with connecting several of the departments among one another. The internet
services is offered with the help of wireless media. Single database has been
implemented by the organization that has been deployed in cloud environment to
connect all of the branches as well as accessing all the information in the times of
requirement.
Software: In the present times, the TreasureChest company mainly utilizes the
business application software, Customer Relationship Management, application
software, Enterprise Resource Planning, Business project management software,
project management software and the productivity software. The constant updated
software in the organization helps with the improved management of business of
TreasureChest company and offers real time data to all the employees of
TreasureChest company.
Database: Microsoft SQL server is presently being used in the company along with
the Oracle 12c database. The database of TreasureChest company helps with the
storage of all the information in network as well as provides the data to any
authorized employees of the TreasureChest company. It has the ability of storing
the real time data of TreasureChest company with the enhanced level of security
protocols within the data.

B. Strategic Goal: (Choose a strategic goal from the TreasureChest Case Study and
type or copy and paste in this box)
Improve the product quality for the larger customers.
IT Operations Goals: (Write three IT operational goals that you will develop to
support the chosen strategic goal)
1) Enhance the scalability of the SaaS platform
2) Enhance as well as upgrade storage of database of the company
3) Improve the networks of the TreasureChest company
C. Strategic Goal: (Choose a strategic goal from the TreasureChest Case Study and
type or copy and paste in this box)
Enhance as well as update the business system software
IT Operations Goals: (Write three IT operational goals that you will develop to
support the chosen strategic goal)
1) Implement proper controls for the quality of monitoring
2) Execute effective communication between the various departments
3) Regular accurate testing of software afterwards conducting the implementation
D. Strategic Goal 1