IT Service Management and Professional Culture | Report | New

Running head: IT SERVICE MANAGEMENT
IT Service Management and Professional Culture
Name of the Student
Name of the University
Author’s Note:

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IT SERVICE MANAGEMENT
Table of Contents
Post 1...............................................................................................................................................2
1.1 Ethical Dilemma....................................................................................................................2
1.2 Utilitarianism Theory.............................................................................................................2
1.3 Deontology Theory................................................................................................................3
1.4 Social Contract Theory..........................................................................................................4
1.5 Character Based Ethics Theory.............................................................................................4
1.6 Discussion and Proposed Solution of the Dilemma from the Viewpoints of the 4 Ethical
Theories.......................................................................................................................................4
Post 2...............................................................................................................................................6
2.1 ACS Code of Ethics for the Ethical Dilemma.......................................................................6
References........................................................................................................................................8

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IT SERVICE MANAGEMENT
Post 1
1.1 Ethical Dilemma
Robotic surgery is referred to as one of the most effective and efficient technology of
modern health care sector. One of the patients was almost killed in this particular process, since
during surgery, the remote camera attached to robot arm had damaged the bowel of the person;
hence it led to major infection, cardiac arrest and organ failure. Hence, there is an ethical
dilemma that IT professionals can be referred to as responsible for the accuracy of surgery with
robots.
1.2 Utilitarianism Theory
Utilitarianism theory can be referred to as the part of consequentialist ethical theory,
which eventually promotes different actions for maximization of happiness as well as well being
for the affected persons (Kagan, 2018). In spite of the fact that several varieties of utilitarianism
are admitting various characterizations, the most basic ideology behind these aspects is to
increase the overall utility and is being defined in terms of well being or distinct related
concepts. It is most commonly termed as the theory that provides happiness or utility to the
situation or the person involved in the scenario (Peters, 2015). Utility can be referred to as the
distinct property in different objects, in which it has the tendency of producing benefits,
advantages, pleasure, good or even happiness for the core purpose of preventing the major
happening of subsequent mischief, evil, pain and unhappiness to the party whose interest is
majorly considered on top priority.
In this particular case study of surgery accuracy of robots, it is being analyzed that the
robots or the programmed technologies are providing maximum effectiveness and efficiency to
the respective patients in the surgery (Sidgwick, 2019). The doctors can face major issues while