IT Service Management and Service Culture

It Service Management
and Service Culture
Name of the Student
Name of the University
Author Note:

Table of Content
• Introduction
• Issues with respect to IT service management
• Aspect of ITSM in Amazon
• ITSM for enhancing business process
• ITSM process
• Conclusion
• References

Introduction
• IT Service Management (ITSM) tools are all
about regulating IT services that are delivered
within the organization. It is completely based
on budgets, process and overall outcomes in a
project.
• IT service management is the implementation,
management and providing IT services for
meeting the needs of the organization.
• It aims to provide the people, technology, and
processes that provide proper value.

Issues with respect to IT service management
• At present, there are many challenges encountered
with ITSM. Some of the issues can be seen within
the ITSM.
• There is large number of problems associated
when they encounter the given the issues.
• ITSM aims to provide certain number of activities
that are performed by any of the organization
which is needed for planning, delivery, operation
and proper control of IT-based services that is
being offered to various department.