It service management in Netflix

IT SERVICE MANAGEMENT
IT SERVICE MANAGEMENT IN NETFLIX

INTRODUCTION
• ITSM IS SOME SOME SET OF ACTIVITIES WHICH ARE
INVOLVED WITH THE DELIVERING, CREATING,
MANAGING AND SUPPORTING THE LIFECYCLE OF
INFORMATION TECHNOLOGY SERVICES .
• IT SERVICE MANAGEMENT IS PERFORMED BY THE
INDIVIDUAL ORGANIZATIONS.
• IT SERVICE MANAGEMENT INCLUDES IT SYSTEMS
MANAGEMENT AND NETWORK MANAGEMENT.

NETFLIX
• NETFLIX INC. IS A MEDIA
PRODUCTION AND MEDIA
SERVICE PROVIDER.
• PROVIDES SUBSCRIPTION BASED
STREAMING SERVICES.
• VIDEO ON DEMAND SERVICES IS
PROVIDED.

ITSM IN NETFLIX
• NETFLIX USED ITSM FOR PROVIDING
BETTER CUSTOMER SUPPORT.
• TICKETING SYSTEM OF NETFLIX IS
IMPROVED USING ITSM.
• SERVICENOW IS PARTNERED WITH
NETFLIX TO PROVIDE ITSM.