IT Service Management in Health Department

Running head: IT SERVICE MANAGEMENT IN HEALTH DEPARTMENT
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IT service management in the health department
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IT SERVICE MANAGEMENT IN HEALTH DEPARTMENT
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Abstract
IT services management (ITSM) is one of the crucial activities that is required in any
organization for it to run smoothly. Any organization or company which implement ITSM will
be in a position of meeting organization goals since the organization will be in a position of
satisfying the customer needs, provide quality services to every customer and also to reduce
delivery time. In our discussion, we will explore on the ITSM in health department since IT
services are being used to enhance customer services. Also, we will explain how ITSM can boost
organization proposition (Anderson &Campbell, 2017).
Introduction
Due to that, there is a financial problem in the health department; the providers in health
care are facing great challenges to improve their efficiency and thus reducing the operating costs.
These problems give a health organization insight into introducing innovative technology so as
to support the progress in the health care center. In healthcare, there are activities which are
needed to safeguard by using Information technology such activities include security
management, managing of data and workflows. As the health care industry advances employees
and patients in health care greatly rely on technology( Horton, Farnham, 2015). For examples
now doctors are using telemedicine and health records are stored in digital platforms.
IT service providers
IT service providers which we shall rely on our discussion are dataprise and Cerner Corporation.
This two IT firms offer healthcare IT services and also managed IT services for every healthcare
department. Below are the types of services provides in the healthcare department.
Data access and medical records

IT SERVICE MANAGEMENT IN HEALTH DEPARTMENT
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The regulations from HITECH and HIPAA are very crucial for ITSM strategy. Thus it is
very crucial for every organization to know whether ITSM products support there set regulations.
Service management software should not only be used for storing of medical records but also to
protect health information will is very crucial for the run of the medical industry. In addition
identity and Access management (IAM) with seamless integration is another important tool for
ITSM solutions in the healthcare department. The common tools for single sign-on (SSO) and
user management includes Okta, centrify and one-login this tools should align with internal
services which are deal in health department (Morim, Inácio, & Vieira,2018)The current ITSM
solutions are usually integrated with these tools so that access and user permission can be
automatically updated as changes are being made via IAM tools. Before any establishment of an
ITSM platform, the healthcare industry should clearly make sure that the tools always meets the
required standard.
Priority automation and routing
The need for efficiency is very crucial in every healthcare industry. Currently, in the
health care, things like providing medical services to the clients can be done faster due to
technological improvement, And a lot of time will be secured as compared to healthcare industry
which has not to launch the technology. Current ITSM solutions permit for automation to route
tickets based on the class of department in the health care industry. For instance, the issue of
billings and health insurance may be performed by one group. This kind of routing decisions can
happen upon the creations of the tickets (Botija, Botija, & Navarro, 2017).
Single platforms
Healthcare industry used technology for performing of various things. They need to
manage and store financial records for every patient, equipment vendors, and insurance