IT Solutions for Training Organization: ERP and CRM

This presentation provides an overview of IT solutions for a newly registered training organization located at CBD. It covers the benefits of using ERP and CRM software for managing the organization and the various courses offered. The presentation also includes details about the staff members and references for further reading.

Communication and Information
Technology
NAME OF THE STUDENT
NAME OF THE UNIVERSITY
AUTHOR NOTE :

Table of Content
 Introduction
 Details about training organization
 What is CRM (Customer Relationship Management)?
 Benefits of CRM
 What is ERP (Enterprise Resource Planning)?
 Benefits of ERP
 Conclusion
 References

Introduction
 The presentation is all about providing IT
solution for training organization.
 An idea has been provided regarding
various parameters for IT solution like
costing, details of supplier and lastly
availability

Training organization
 The newly registered organization is
located at CBD and comprises of 10
staff members
 The staff of this organization
comprises of CEO, training manager,
accounts, HR and trainers

Training organization (Contd)
 Various kinds of course are being offered by
this organization like
 Certificate IV
 Diploma and advanced business diploma

What is CRM (Customer relationship
management)?
 CRM can be stated as a well known
strategy which can be easily used for
managing the relationship of organization
with customers.
 CRM software is well known software
which can be used for recording customer
information like email, contact number
and social media.

CRM contd.
 The ultimate work of CRM software is to
aggregate the various information of
students in a place.
 It can easily provide business with ease
of access to data (contact data, any
previous contact with customer service
representative)

Benefits of CRM
 Improves relationship with students
 Improves communication
 Improves the services provided to students
 Greater efficiency
 Improves analytical data

What is ERP (Enterprise Resource
planning)?
 ERP can be considered to be a business process management
software.
 It allows organization to make use of system for integrated
application which can be used for managing business.

ERP contd.
 ERP can be considered to be beneficial
for integration of data and various
process for this training organization.
 The finance tool of this ERP system will
allow various organization for proper
maintaining of various information like
accounts and cash.

Benefits of ERP
There are large number of benefits of ERP for this
training organization like
 Efficiency
 Forecasting
 Collaboration
 Cost saving
 Streamline of various process
 Productivity
 Flexibility
 Customer service

Conclusion
 From the above discussion, it can be easily concluded that this
presentation is all about providing IT solution for training organization. A
list of reasons has been provided regarding the fact that how ERP and
CRM software can be used for bringing a large benefit to training
organization. This is a newly registered training organization which is
located at CBD and comprises of 10 staff members. Various courses are
being offered to students by this organization like certificate IV, advance
diploma business and many more. The organization comprises of various
staff members like CEO, HR, training manager, administration, accounts
and lastly trainers.

References
 Khodakarami, F. and Chan, Y.E., 2014. Exploring the role of customer
relationship management (CRM) systems in customer knowledge
creation. Information & Management, 51(1), pp.27-42.
 Leon, A., 2014. Enterprise resource planning. McGraw-Hill Education.
 Navimipour, N.J. and Soltani, Z., 2016. The impact of cost, technology
acceptance and employees' satisfaction on the effectiveness of the electronic
customer relationship management systems. Computers in Human Behavior, 55,
pp.1052-1066.
 Nyadzayo, M.W. and Khajehzadeh, S., 2016. The antecedents of customer
loyalty: A moderated mediation model of customer relationship management
quality and brand image. Journal of Retailing and Consumer Services, 30,
pp.262-270.