IT Technical Support

Running head: IT TECHNICAL SUPPORT 1
IT Technical Support
The Procedures, Guides, and Command line For Technical Support
[Student Name]
[University Name]

2IT TECHNICAL SUPPORT
Table of Contents
INFORMATION TECHNOLOGY TECHNICAL SUPPORT TO POLYTECHNIQUE..............3
Part 1: FAQs/user guides/help manuals.......................................................................................3
Computer Slowdown:...............................................................................................................3
Computer application running slowly......................................................................................4
Computer is not turning on.......................................................................................................5
Computer disconnects from the Wi-Fi internet access.............................................................6
The keyboard or the mouse fails to work.................................................................................7
Part II: Command Line Tools to Resolve Hardware, Networking, Os and Application problems
......................................................................................................................................................8
Check Disk command..............................................................................................................8
The driver query command line tool......................................................................................11
System File Checker command line.......................................................................................14
Network problem fixing command netsh line tool.................................................................15
The task kill command line tool.............................................................................................17
REFERENCES..............................................................................................................................20

3IT TECHNICAL SUPPORT
INFORMATION TECHNOLOGY TECHNICAL SUPPORT TO POLYTECHNIQUE.
The computer devices are highly used in the institutions, homes businesses and personal use
where some are also interconnected to form a computer network ,however the users sometimes
faces some challenges while trying to use the computer devices due to some possible problems
that could arise.
This manual is designed to offer the guidance to high hill polytechnic institution computer users
who includes the students, staffs and the administration where it consists of five major possible
problems and how to resolve them easily.
Part 1: FAQs/user guides/help manuals.
Computer Slowdown:
Question
How to solve the problem of computer slowing in performance over period of time?
Answer:
To eliminate the computer slow performances just boost the performance by controlling the
software applications that runs in a simultaneous manner when the computer is booted ,below are
the steps to follow.
i. Click start button and type run to open the run dialog box.
ii. In the run dialog box type ‘msconfig’ then press the ‘Enter button’.
iii. The system configuration opens with various tabs on it.
iv. Click on “startup” tab to see the application programs that runs when you start the
computer.
v. Deselect the selected programs on the check boxes and select only the few necessary
programs.
vi. Click the OK button after completing the selection.
vii. After clicking ok the computer will display a message whether you want to reboot.
viii. Click yes to reboot and apply changes and the system will be faster than before.
ix.
Flow chart.

4IT TECHNICAL SUPPORT
This is a flow chart that shows how the users will diagnose the computer that is slowing down.
Computer application running slowly.
Question
Why are my computer programs running very slowly?
Answer
The computer programs might be running slowly due to some problems in the operating system,
computer storage space or the applications program itself (Aaron & Mark, 2016).
Below are the steps of solving the problem.
i. Click the start button.
ii. Type “windows updates” and click “enter” button.
iii. When the update window open click on the “check for updates” button to update the
operating system.

5IT TECHNICAL SUPPORT
iv. Then check the hard disk space by clicking to “start” then “computer” and check the
local disk drive eg C: remaining space.
v. If the drive is red in color delete some unnecessary files.
vi. Then scan ,clean and optimize the hard disk by clicking “start” then type “disk
cleanup” then click the enter button and when the dialog box appear select the hard
drive and click “ok” .
When all the above steps are followed the system is fully optimized and runs fast and efficiently.
Flow chart
This is a flow chart that shows how the users will diagnose the computer that has applications that are
running slowly.
Computer is not turning on.
Question.
What are the causes of my computer not turning on and how to fix the problem?
Answer.
The computer may fail to start even when you press the power button and this can be solved by
following steps.

6IT TECHNICAL SUPPORT
i. Ensure the computer power adapter is connected to functional power source.
ii. Try to connect the computer using a different power adapter cable.
iii. Check on the power button to ensure its is not stuck and fix it.
iv. Try to disconnect power adapter from the computer ,in case of laptop remove the
battery carefully, stay for five minutes and return it back.
v. Connect the power cable and try to power on again.
The above remedies are able to fix the power issue and incase the problem persists consult
the technician.
Flow chart.
This is a flow chart that shows how the users will diagnose the computer that is failing to turn on.
Computer disconnects from the Wi-Fi internet access.
Question.
Why is the computer disconnecting from the wi-fi internet connection?