ITECH2002 – Systems Modelling

This document provides detailed information on ITECH2002 – Systems Modelling. It includes use case descriptions, activity diagrams, system sequence diagrams, screen designs, test plans, and bibliography. The document covers topics such as updating details of new lead, deleting lead, customer relationship management, and more.

Running head: ITECH2002 – SYSTEMS MODELLING
ITECH2002 – SYSTEMS MODELLING
Name of student
Name of university
Author’s note:

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ITECH2002 – SYSTEMS MODELLING
Table of Contents
Use case description 1....................................................................................................2
Use case description 2....................................................................................................3
Activity diagram 1..........................................................................................................4
Activity diagram 2..........................................................................................................5
System sequence diagram 1...........................................................................................5
System sequence diagram 2...........................................................................................6
Screen design.................................................................................................................6
Screen design of update details of new lead..............................................................6
Screen design of delete lead.......................................................................................8
Test plan.......................................................................................................................10
Bibliography.................................................................................................................11

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ITECH2002 – SYSTEMS MODELLING
Use case description 1
Use Case name Update details of new lead
Scenario The manager updates the details of any new lead
Brief description The accesses the portal from their system and view the leads that are updated
by the salesperson and then verifies the information of leads and update the
status and details leads
Actor Manager
Related use case Leads generated, login
Trigger The manager input their login details in the system and then click on the view
leads button in the system
Primary Scenario 1. The login credentials of the manager is authentic.
2. The list of the leads are provided to the manager
3. The manager updates the details of the leads
Stakeholders Manager, system administrator, leads
Pre-Conditions Manager login credentials are correct
Post-Conditions Details of the leads are successfully updated
Exception conditions None
Flow of activities Actor System
1. Manager provides the login
credentials in the system of the
1. The system verifies the login
credentials of the manager
2. Database provides the list of the

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ITECH2002 – SYSTEMS MODELLING
organisation
2. Views the details of the leads
3. Updates the details and status
of the leads
leads with their details
3. Details of the leads are updated
in the system
Use case description 2
Use Case name Delete lead
Scenario The manager deletes any lead
Brief description The accesses the portal from their system and view the leads that are updated
by the salesperson and then verifies the information of leads and delete the
leads
Actor Manager
Related use case Leads generated, login
Trigger The manager input their login details in the system and then click on the view
leads button in the system
Primary Scenario 4. The login credentials of the manager is authentic.
5. The list of the leads are provided to the manager
6. The manager deletes any lead
Stakeholders Manager, system administrator, leads
Pre-Conditions Manager login credentials are correct
Post-Conditions Lead has been successfully deleted

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ITECH2002 – SYSTEMS MODELLING
Exception conditions None
Flow of activities Actor System
4. Manager provides the login
credentials in the system of the
organisation
5. Views the details of the leads
6. Deletes any particular lead
4. The system verifies the login
credentials of the manager
5. Database provides the list of the
leads with their details
6. Lead has been successfully
deleted from the system
Activity diagram 1

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ITECH2002 – SYSTEMS MODELLING
Activity diagram 2
System sequence diagram 1

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ITECH2002 – SYSTEMS MODELLING
System sequence diagram 2
Screen design
Screen design of update details of new lead

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ITECH2002 – SYSTEMS MODELLING

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Screen design of delete lead

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ITECH2002 – SYSTEMS MODELLING

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Test plan
N
o
Guidelin
e Short Description Test Data Expected Output
1
RIGHT-
BICEP
Are the results
accurate?
Login
credentials
in input
form
The manager is allowed access to the
portal
2
RIGHT-
BICEP
Can the reverse
relationships be
checked? Deleting
any lead
When any manager has deleted any lead,
then this particular lead cannot be
retrieved
3
RIGHT-
BICEP
It could be
observed that this
criteria is not
applicable because
output is gained
using one kind of
input
4
RIGHT-
BICEP
Can forced errors
be caused?
Providing
sign in
credentials
When the manager has entered any
wrong credentials, the system provides a
notification displaying that the
credentials are not valid for this user ID
5
RIGHT-
BICEP
Can the system
provide similar
performance with
the increase of
input in the form?
The
managers
and system
administrat
or accessing
the system
at the same
time
The system is required to permit both
the users to access their portal at the
same time

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ITECH2002 – SYSTEMS MODELLING
Bibliography
Foltean, F. S., Trif, S. M., & Tuleu, D. L. (2019). Customer relationship management
capabilities and social media technology use: Consequences on firm
performance. Journal of Business Research, 104, 563-575.
Gummesson, E. (2017). From relationship marketing to total relationship marketing and
beyond. Journal of Services Marketing, 31(1), 16-19.
Haislip, J. Z., & Richardson, V. J. (2017). The effect of Customer Relationship Management
systems on firm performance. Int. J. Accounting Inf. Systems, 27, 16-29.
Joseph, F. (2016). An Analytical study on impact of Customer Relationship Management in
Retail sector. International Journal of Research in Social Sciences, 6(12), 427-434.
Keramati, A., & Shapouri, F. (2016). Multidimensional appraisal of customer relationship
management: integrating balanced scorecard and multi criteria decision making
approaches. Information Systems and e-Business Management, 14(2), 217-251.
Ruivo, P., Oliveira, T., & Mestre, A. (2017). Enterprise resource planning and customer
relationship management value. Industrial Management & Data Systems, 117(8),
1612-1631.
Skoumpopoulou, D., & Franklin, B. (2019). Implementing a Customer Relationship
Management (CRM) System. In Advanced Methodologies and Technologies in
Digital Marketing and Entrepreneurship (pp. 57-69). IGI Global.
Tariq, M., Jamil, A., Ahmad, M. S., & Ramayah, T. (2019). Modeling the effectiveness of
electronic customer relationship management (E-CRM) systems: empirical evidence
from Pakistan. Revista Gestão & Tecnologia, 77-100.

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Williams, J. (2017). Customer relationship management systems role in supply chain
management strategy.
Zhang, Z., & Dai, Y. (2019). Combination classification method for customer relationship
management. Asia Pacific Journal of Marketing and Logistics.