ITSM in HP: Minimizing Cost and Improving Efficiency

ITECH7400 IT SERVICE
MANAGEMENT AND
PROFESSIONAL CULTURE
Name of the Student
Name of the University
Author Note:

Table of Contents
• Introduction
• Issues in ITSM
• Role of ITSM in Department of Education and Training
• ITSM for improving business
• ITSM processes
• Conclusion
• References

Introduction
• ITSM is the way of delivering,
managing, design and improving IT
based services for an organization that
is provided to end user.
• ITSM is very much focused on merging
both IT process and services with the
business objectives.
• This particular tool helps the
organization to grow and develop.

Issues in ITSM (Customer Experience
Management)
IT business emphasize on providing services
along with better customer support. At present,
ITSM come up with huge number of issues like
• With the development of technology, customer
can easily make choice with respect to
difference communication channel.
• It can be defined as one of the method by
which people can come in contact with
business (Goldberg, Satzger & Fromm, 2016).
• Most of the business to consumer firm can
easily provide much better customer
experience where the customer can contact
them in the situation of any problem.