Introduction to ITIL BRM

I T I L B U S I N E S S
R E L A T I O N S H I P
M A N A G E M E N T
P R O C E S S
N A M E O F T H E S T U D E N T
N A M E O F T H E U N I V E R S I T Y

INTRODUCTION TO
ITIL BRM:
• The procedure of ITIL BRM can identify the
requirements of potential and existing
customers as well as it ensures that the
services that are appropriate are developed
for meeting those requirements. The
manager act as the network between the
Client and the organization to inform about
the incidents and also collect the customer
feedback.

PURPOSE AND
OBJECTIVES OF BRM:
• Business Relationship Management is associated
with the ITIL framework in dealing with predicting
the needs of customer in present or future.
• The BRM ensures that the projects are associated
to the latest technology to serve best outcome.
The BRM also provide support to the business
strategy.
• The BRM tries to acquire new customers by
offering the services to the customers and ensure
that the customer accepts the offers