ITIL Incident Lifecycle and its Importance in Managing Workplace

This article discusses the importance of ITIL incident lifecycle in managing workplace incidents and the impact of missing phases. It also explores how security experts can utilize ITIL standards to manage security-related incidents. The article highlights the significance of IT security management process in ensuring confidentiality, integrity, availability, and authenticity of organizational data.

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Q1. Relating the ITIL incident lifecycle to your current workplace, which phases are missing at
your workplace? What is the effect of that on the overall incident management process in your
workplace?
ITIL service lifecycle is divided into three components ITIL service strategy, ITIL service
design, ITIL service transition, ITIL Service Operation and ITIL continual Service improvement.
Each lifecycle plays a major role in managing the workplace. While evaluating the lifecycle it is
observed that the organization lacks ITIL service strategy. This is the core component that effects the
organizations working. Thus it is important to manage the organizational performance accordingly.
The components associated with service strategy is to offer a strategy that will enhance the service
lifecycle maintained throughout the organization. Service strategy process includes proper
development of the concepts related to service, so that the organization can select proper service.
Without service strategy management it becomes difficult to maintain an exact service (Melendez,
Dávila and Pessoa 2016). The service management portfolio allows the management team to ensure
that every proper services are implemented within the organization. This has the capability to hamper
the financial condition of the services and may affect the strategy operations implemented. Thus it
becomes important to ensure that each component of ITIL lifecycle gets incorporated within the
organization. ITIL service will help the organization to work properly without lacking any
management problems.
Q2. How can security experts utilize such a standard to manage security related incidents?
With the help of IT security management process the organization can overcome the
challenges faced with confidentiality. The main goal of having security management within an
organization is to ensure that it minimizes the risks that are likely to be faced with operating the
organization. This are done by limiting the sources through which security breaches can occur. With
the implementation of IT security management techniques the organization can ensure confidentiality,
integrity, availability and authenticity. Confidentiality will ensure that the organization focuses on
availability of assets and only the authorized person can access this data. With the implementation of
integrity within the data stored in the organization will help to maintain authenticity and will protect

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unauthorized person from modifying it (Lombardi et al. 2016). This are the key features to protect the
organization from security issues. Apart from this the organization can ensure security by managing
the access control. The aim of access management is to allow authorized person to access the service
on the other hand it blocks unauthorized person from getting access. With the help of access
management, important policies are defined that will safeguard the information security management.
This is also known as rights management or identity management.
Q3. What other standards are available that could be used for managing security related
incidents? Please elaborate showing the main components in those standards to be used for this
task.
Information Security Management purposes that allows the integrity, confidentiality, and
availability based on an enterprise information, services related to IT and data. ITIL
Security Management frequently forms an organizational approach towards the security management
that ensures a wider scope towards the IT Service Provider. There are several part of ITIL security
management this ensures defining the proper security requirements and allows to specify external
requirements. The main requirements ensures proper management continuity plan. This ensures
proper information security towards each service level management. Security management process
are related to ITIL processes. It is important of understand the control, make proper plan,
implementation of security management and after that evaluation of this security standards are needed
(Furukawa 2017). With the help of control process it becomes important e implementation policies
outline the process and specifying requirements that are needed to be followed while implementing
the security management. This process get ends with the implementation of policy statement. It
becomes important to organize information security well. This process needs to include security
management framework for understanding the further working. The implementation stage includes
classifying all the important IT applications and managing them. Apart from this with the
implementation of personnel security (Ribeiro et al. 2018). Proper measures are needed to be

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implanted in order to prevent crime. Every details needs to be saved properly with proper
confidentiality.
References
Furukawa, M., 2017. Flexibility Based Metrics at Diagnosis of New Technology Adoption.
Lombardi, R., Del Giudice, M., Caputo, A., Evangelista, F. and Russo, G., 2016. Governance and
Assessment insights in information technology: the Val IT Model. Journal of the Knowledge
Economy, 7(1), pp.292-308.
Melendez, K., Dávila, A. and Pessoa, M., 2016. Information technology service management models
applied to medium and small organizations: A systematic literature review. Computer Standards &
Interfaces, 47, pp.120-127.
Ribeiro, J., Alves, V., Vicente, H. and Neves, J., 2018, June. Planning, Managing and Monitoring
Technological Security Infrastructures. In International Conference on Innovation, Engineering and
Entrepreneurship (pp. 10-16). Springer, Cham.