ITIL Incident Lifecycle and its Importance in Managing Workplace

Running head: INFORMATION TECHNOLOGY
INFORMATION TECHNOLOGY
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1INFORMATION TECHNOLOGY
Q1. Relating the ITIL incident lifecycle to your current workplace, which phases are missing at
your workplace? What is the effect of that on the overall incident management process in your
workplace?
ITIL service lifecycle is divided into three components ITIL service strategy, ITIL service
design, ITIL service transition, ITIL Service Operation and ITIL continual Service improvement.
Each lifecycle plays a major role in managing the workplace. While evaluating the lifecycle it is
observed that the organization lacks ITIL service strategy. This is the core component that effects the
organizations working. Thus it is important to manage the organizational performance accordingly.
The components associated with service strategy is to offer a strategy that will enhance the service
lifecycle maintained throughout the organization. Service strategy process includes proper
development of the concepts related to service, so that the organization can select proper service.
Without service strategy management it becomes difficult to maintain an exact service (Melendez,
Dávila and Pessoa 2016). The service management portfolio allows the management team to ensure
that every proper services are implemented within the organization. This has the capability to hamper
the financial condition of the services and may affect the strategy operations implemented. Thus it
becomes important to ensure that each component of ITIL lifecycle gets incorporated within the
organization. ITIL service will help the organization to work properly without lacking any
management problems.
Q2. How can security experts utilize such a standard to manage security related incidents?
With the help of IT security management process the organization can overcome the
challenges faced with confidentiality. The main goal of having security management within an
organization is to ensure that it minimizes the risks that are likely to be faced with operating the
organization. This are done by limiting the sources through which security breaches can occur. With
the implementation of IT security management techniques the organization can ensure confidentiality,
integrity, availability and authenticity. Confidentiality will ensure that the organization focuses on
availability of assets and only the authorized person can access this data. With the implementation of
integrity within the data stored in the organization will help to maintain authenticity and will protect