ITIL: Planning and Managing Change in IT Service Management

Running head: ITIL
ITIL
Name of Student
Name of University
Author’s Note

1ITIL
Executive summary
The usage of ITIL in various business operations helps businesses in delivering value to customers along
with the entire business. The usage of ITIL also helps stakeholders in making informed as well as reliable decisions
and hence support various challenges along with the process of service delivery. The Information Technology
Infrastructure Library (ITIL) had been the de facto standard in the field of IT service management. The usage of
ITIL in various business operations helps businesses in delivering value to customers along with the entire business.

2ITIL
1. Introduction
The Information Technology Infrastructure Library (ITIL) had been the de facto
standard in the field of IT service management. This particular library helps various
organizations in numerous industries in offering their services in a particular quality driven
as well as economical way. The recent version of the framework that is known as ITIL v4
2018, has been considered as a particular progressive update which again refines a
particular existing body of It Service best practices, setting aside the core information as
well as knowledge that are left unchanged.
2. ITIL to improve Cleanse IT
ITIL can be used for the purpose of panning and managing the change of state of a
particular service in the lifecycle. Managing various risk for changes, new as well as
retired services which protects the environment of the projects (Khalilian, Ibrahim and
Nilashi 2017). The implementation of ITIL into business operations helps the entire
business to deliver value to its customers as well as the entire organization. The
implementation of ITIL helps the stakeholders in making reliable and informed decisions as
well as support challenges with the process of service delivery (Jeff Lawton, M.B.A and
PMP 2016). The organizational elements that require support for this purpose include
service strategy, people, processes, technology, and suppliers of services, organizational
culture, governance and risk.