IT/IS Strategy in Telstra

Running head: IT/IS STRATEGY IN TELSTRA
IT/IS strategy in Telstra
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IT/IS STRATEGY IN TELSTRA
Table of Contents
Introduction......................................................................................................................................2
Discussion........................................................................................................................................3
About the organization................................................................................................................3
Evaluation of IS/IT strategy:.......................................................................................................4
Major challenges faced by Telstra:..............................................................................................5
Recent IS/IT situation of the organization...................................................................................7
Role of IS/IT in the contemporary environment:........................................................................9
Management of the IS for managing and controlling of the organization system:.....................9
Execution of IS/IT strategy........................................................................................................10
Conclusion.....................................................................................................................................11
References......................................................................................................................................12

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IT/IS STRATEGY IN TELSTRA
Introduction
Telstra is an Australian well known telecommunication service provider. The
organization is responsible for operating and building the telecommunication network and
provides internet access to the users and the consumers (DeLone and McLean 2016). Telstra has
a long history of providing the proper services to the consumers. It has been seen that there are
some of the sectors of Australia like Australian Post are taking help of Telstra for operating the
functionality. It can be said that the client base of Telstra is unique and significant.
With the advancement of the technology, Telstra has to improve the services provided by
the organization. In this context, the organization has enhanced the functionality of the
equipment for the communication (Moses 2015). Apart from that the organization has taken
some of the business and the technological strategy in order to improve the consumer experience.
In order to implement the digital disruption for the organization, Telstra has taken some
of the IS/IT strategy. The recent situation of the IT in Telstra indicates that there are scope of
certain improvements through the initiative taken by the organization (Sellitto et al. 2016). Apart
from that the organization has to maintain the improved IS/IT strategy so that the functionality of
the project can be implemented in a proper way.
The main objective of this paper is to discuss the importance of the IS/IT implementation
in Telstra and the ability of the organization to manage the digital disruption of the organization
(DeLone and McLean 2016). Apart from that the paper will also evaluate the execution of the IT
strategy that is needed to be presented in the organization for the implementation of the proper
digital disruption.

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IT/IS STRATEGY IN TELSTRA
Discussion
About the organization
Telstra is a well-known telecommunication company in Australia which is responsible
for providing network and mobile phone services. The Telstra has a long history of the operation.
Initially it was a government organization and its functionality was maintained by the
government organization collectively. However, between 1997 to 2011, the Australian
government started privatizing the different sectors and the organization ((DeLone and McLean
2016). Telstra is one of them. Initially, Telstra was a part of the national broadband network
development, however, due to some unavoidable circumstances, Telstra is out of the initiative.
As a telecommunication organization, Telstra has taken notable part in the digitization
process of Australia. Apart from that this organization is also responsible for the mitigation of
the digital divide in Australia.
As Telstra is a telecommunication company, it has large consumer base. Some of the
clients of Telstra are government organizations. In this situation, Telstra has to improve both
internal and the external infrastructure of the organization (Libicki 2016). Apart from that the
organization has to consider the business aspects along with the technological improvements. It
can be said, for providing the better services to the consumers, the improvement of the
technology used in the service has been achieved by this organization. Apart from that this
improvisation also helps the organization to gain the competitive advantages over other
telecommunication organization in the industry (Gardiner 2015). Moreover, the external
improvement includes the improvement of the customer service that includes the after sale
service. It has been seen that the consumers are getting the right service in case if they are facing