ITS 631 – Operational Excellence

Running Head: ITS 631 – OPERATIONAL EXCELLENCE
ITS 631 – Operational Excellence Week 8
Name of the Student
Name of the University

1ITS 631 – Operational Excellence TLE
Video Transcript
- Hello, I am <INSERT NAME> here. I am making this video presentation as a part of the
requirement of the course to reflect upon the lessons and knowledge gained from this
Operations Management module. So let us get started right away.
- When I first came across the Operations Management module, I thought it was bit tough
to understand right away as it was a collection of various case studies and concepts that
needed to be understood. However, my professor helped me a lot to get hold on the
subject as I progressed in the module.
- As a part of the exercise on Operations Management, I was provided with this particular
assignment and the text book. I needed to study the case studies provided in the book and
answer the specified questions at the end of each case study.
- Frankly speaking, I have learnt a lot from this assignment as well as the entire Operations
Management module. I got to know and learn about various Operations Management
concepts like ABC analysis, retail chain analysis, process design, process technology,
inventory management, quality management and many others. Most of these concepts
were extremely useful for solving the problems (questions at the end of each case study)
and hence, I needed to learn them properly before I could solve them myself.
- For the process of solving the problems, I followed a specific approach towards the
learning process. My approach involved three main stages – own observation, peer
discussion posts and finally my own research process.
- For my own observation process, I first read the case studies on my own to develop my
own understanding of the matter i.e. what the case studies are trying to tell and how I can