Job Analysis for IT Software and Support Job at Spinnaker-its

Running Head: JOB ANALYSIS 1
JOB ANALYSIS
AUTHORS NAME
UNIVERSITY OF AFFILIATION

JOB ANALYSIS 2
Part 1
IT Software and Support Job advert were posted on LinkedIn by Spinnaker-its company. The
organization is well established and has grown beyond its borders. The job offered by the
company is on a full time basis and under entering level best suited for graduates. The purpose of
the IT support is to provide online support to customers on the company POS software, through
use of SQL at the backend. Through the use of backend query, it’s the work of the Support
specialist to determine if the SQL query is the system based error or the user error. If the error is
a system error, it’s the work of the support to raise a ticket to inform the Technical consultant
department. The applicant for the position will be expected to be involved with the data
monitors, call loggers, customer support manager, a customer support technical manager,
customer support team leader, and clients.
The selection method for the applicants is based on the following requirements: communication
competence in English in a professional way. Degree or diploma in the field of Information
Technology, or MCSE.One must have SQL knowledge or experience. One must have worked in
an Information Technology environment for the last 1 year. It will be advantageous if one has IT
experience as a support desk, and point of sale background. Apart from the qualification
requirements, a keen look at the graduate's attributes will be considered under selection. Some of
the attributes include conflict handling, teamwork, problem-solving, critical thinking, task
efficiency, effective communication, and self-confidence.
This job is fit for my career path development as a young professional who would like to have a
good start as well as a continuation of the IT careers. It is my plan to be part of innovative and
dynamic ever-growing organization. The company offers various career development