Analyzing Worst Job Experience and Redesign with JCM Model - HRM 1

This report analyzes a negative work experience in the manufacturing department of Herschel Supply Co. using the Job Characteristics Model (JCM). The report details the employee's dissatisfaction stemming from poor leadership, monotonous tasks, lack of autonomy, and inadequate feedback. The author describes the negative impact of these factors, including low morale, high-pressure work environment, and a toxic workplace. Subsequently, the report proposes a job redesign strategy from a managerial perspective. It outlines improvements for each of the five JCM dimensions: skill variety, task identity, task significance, autonomy, and feedback, with practical examples to enhance employee motivation, job satisfaction, and overall productivity. The redesign aims to create a more engaging and fulfilling work environment by emphasizing skill utilization, clear task assignments, meaningful work, increased autonomy, and regular feedback mechanisms.

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Introduction
JCM (Job Characteristics Model is a powerful tool that is the key to motivate the
employees. The employee's motivation gets disastrous when they work in a boring and
monotonous job and motivation could have a positive effect on the versatile job. So in this
report, the experience of the worst job will be described by me using the five dimensions of the
JCM. After describing my worst experience being the manager I will redesign the job to improve
the five dimensions. The work experience will be improved by using JCM. The five dimensions
will elaborate that what is needed at the job experience and what has to be improved so that work
experience can be made better (Kwok, et al., 2013).
Question 1: Worst job Experience with the five dimensions of the Job Characteristics
Model (JCM) with examples
I have worked in the company Herschel Supply Co. which is the fashion industry
company and I have worked as the employee in the manufacturing department. The company
uses made products like luggage bags, duffel bags, hats, and other accessories. I have worked in
that company for two years and have learned many new kinds of stuff but the working
environment was not effective (Batchelor, et al., 2014). The machines used in the department for
making the bags and other products are not that appropriate so the major work is done by our
employees only. We have to take care of the bags that thread of bags are proper and they have
proper space to put the things in and many other things.
It was the worst experience for me as the leader of our department is not good. He only
puts pressure on us for making more bags instead of motivating us. The huge pressure of work
decreases my efficiency level and I was working over there like a robot. The noise of the
machines and the employees at the working place is so high that it irritates me a lot. The people
over there also play the music while working at the high volume and also very shouting while
interacting with each other. I have just completed my graduation so I want to take the experience
of a good company but later on, I realized that in the good companies the pressure of the work is
too high.
The boss of the company has no personal interactions with the employees. His main
motive was to earn the profit in the company and he doesn’t care whether the employees in the

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company are backbiting or doing the gossip (Ellenkamp, et al., 2016). The boss was very sleepy
and incompetent and the workload is so high that it makes my mind disturbed. Even many of the
employees in the company are exploited because they do just do what the leader says in the
manufacturing department instead of using their own brain. The negative wives in the working
environment are so much that I do not put the major concentration on my work.
The company was not even taking the high risk and does not want to take many
challenges which are also the worst part is we are working continuously on the same scale and
there is no up-gradation of the working. The toxic workplace is another major worst experience
of mine in the company as it causes serious disruptions and affects my behavior with other
people. Five dimensions of the Job Characteristics Model (JCM are stated below:
Skill variety: I have the skill of a good leader who can manage the work in the proper
way and being a good leader I will also not pressurize the other employees. At my working
place, the leader is the one who is not cooperative and I think this is the worst part of my job as
he was not properly utilizing his skill. He was the leader still he doesn’t know how to manage
and motivate the employees whereas I know how to influence the other people and being very
flexible with everyone. I also have the skills of making good decisions and making cooperate
with others. If this skill variety will be in the leader of our working place then the situation and
environment of the company will be much better.
Task variety: I complete my work on a daily basis but enable more pride to me when the
task given to me is of a different variety. If every time I will do the same job I will get bore and it
will let my morale down (Zhao, et al., 2016). So in the company where I was working, I was
continuously doing the same job for the one year so it makes my moral down. For example, I
was working as the employees who have to check out the machine that whether it is properly
working or not and if not then I have to make certain changes so it was quite boring for me as I
was doing it for a longer period.
Task significance: It is important for the leader in the company that works should be
assigned to the people as per their skills so that significance in the task can be achieved. In our
company, the task was assigned to me beyond my self-level which not only demotivated me but

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also not contributing to the company well so it was the worst experience I have. I am working
where I am not interested and not even contributing myself properly on that task.
Autonomy: There should be autonomy at the job so that good outcomes can be achieved,
but in the working place of company Herschel Supply Co. there was no autonomy followed and
this was the major reason for dissatisfaction among the employees. It was the worst experience
for me as I am not getting freedom while working as there was no autonomy and procedure
which the company is carrying out is worst and making it difficult for me to work (Singh, et al.,
2016).
Feedback: In every organization, the employee’s feedback is also taken while making
any decisions or evaluating any outcomes. But in the company Herschel Supply Co., there was
no feedback that has been taken from us and the only leader is answerable which the worst part
is. If I have some issues or challenges then I will only state instead of my leader. The feedback
can be taken from the other people too but in our working place there is no feedback taken only
the manager and leaders makes the decisions which is quite disgusting.
Example: I have been working over there for two years still they don’t take any feedback
from the older employees or experienced employees. They only take the recommendations from
the leader of the team only which not only demotivates me but also makes me feel less important
in the company.
Question 2: Redesign this job using the JCM with the five dimensions and examples
If I would be the manager of the company Herschel Supply Co. then I will redesign some
things to make the worst job into the better job. In the above situation, the working environment
and the leader are not effective which a major reason which makes the job unsatisfactory is. The
job characteristic model is the core characteristics of the job which was developed by the
Hackman and Oldham to make the job more ideal. Being the manager I will also apply this
model to attune the overall job with better performance (Singh, et al., 2016). When the outcomes
of the job are combined with the core characteristics then only psychological states are met. In
the earlier job, I worked under the unskilled leader who just put pressure on work so in this being
the manager the work has redesigned into an effective and positive working place.

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So being the manager I will take care of everything and redesign them by using the JCM five
dimensions which are stated below:
Skill variety: The work experience can be made better if the work allocated to the person
as per their skills. Some person has qualities skills like they have good personality while some
have the quantitative skills like good in calculations, etc. so the work should be given to them as
per the skills. Being the manager I will give the job to his or her depending upon the skills
required for the job.
For example, the training is provided to the employees who not help in improving their
skills but also gives them the motivation to enhance their skills. Even if they have any doubt or
query they can ask them in the training instead of doing the work wrong so it makes the
performance better.
Task identify: The piece of work given by me to the employees should have to complete
them within the same day instead of doing it tomorrow. This will not only bring enthusiasm but
will complete the work on time and help the employees in motivating them (Ghosh, et al., 2015).
The perfection in any work can be built when it has done at the right time. So being the manager
I will also redesign the work and identify the piece of work which has to be allocated to the
employees and they have to give that on time.
For example: In the company, Herschel Supply Co. the manufacturer has to build the
1000 bags in a day so it is the piece of work that they have to give me by end of the day no
matter whether they work for 6 hours or 8 hours. The perfection should be there in the work so
there will be no compromise with the quality.
Task significance: The work which has a significant impact on the other lives too such
as by working more hours in the office the family is get affected (Kwok, et al., 2013). This not
only impacts my job performance but also creates the issue of my family and personal matters.
So being the manager I will also redesign this thing by understanding the diversified need of the
employees so that they feel motivated and work with full concentration.
For example The employee in the company Herschel Supply Co. handles the
manufacturer, producer and the selling department at the same time then it becomes very

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difficult for them to take care of every unit so being the good manager will redesign the work
and understand the diversified needs of the employees too so that other people could not impact
much with the work.
Autonomy: The people work in a free environment where there is the recreation to
individual and the freedom not only gives them the supervision but they can work in full
concentration (Ali and Zia-ur-Rehman, 2014). Autonomy basically means responsibility where
people are assigned with some responsibilities and they have to carry out their procedures
according to that only. The working environment remains positive when the degree of substantial
freedom is there which was redesigned as in the earlier job there was a lack of proper autonomy.
For Example, The salesperson in the Herschel Supply Co. approaches the different
customers at different times without any supervision which helps in maximizing their sales and
helps in attaining the more profit. A proper responsibility to a person not only carries out the
effective function in the company but also helps in achieving the goals of the job.
Feedback: The job performance has to evaluate then only the worst can become better.
Being the manager I have redesigned the work by obtaining direct and clear information from the
employees so that good results can be attained (Ayandele and Nnamseh, 2014). If employees
found any issue or challenge while operating their work then the feedback have to be taken with
them so that they can be satisfied with the working can have direct communication.
For example, the laptops are provided to the employees of the Herschel Supply Co so
that they operate the functions properly. The result should be best so the important equipment is
provided to them so they operate things better and make the performance good.
So by adopting these five JCM dimensions the worst experience can be redesigned and
make it better. JCM has applied the critical psychological states whose outcomes are much
better. The high growth satisfaction I the employees has been seen and efficiency has also
increased. By applying the JCM characteristics, the company Herschel Supply Co. can give
proper responsibilities to the employees and have achieved outcomes like the satisfaction of the
job, motivation at the working place and increase the turnover of the company.
Conclusion

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From the above report, it is concluded that JCM dimensions are essential to evaluate as it
helps in making the job experience much better. In this report the worst experience held me has
shared were a major disappointment was the working environment and the workload. The
environment was so clingy that employees just make the noise and I couldn’t concentrate on my
work properly but in this report, the worst experience has redesigned. Later on, with the
dimensions of the JCM, proper autonomy has been followed and a positive working environment
has maintained by the manager which helps in making the worst experience good. The examples
are clearly stated in this report which is specific to five dimensions which helps in evaluating the
performance better.

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References
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