Evaluating Factors Affecting Job Satisfaction in Hospitality Business in Sydney

EVALUATING THE FACTORS AFFECTING JOB SATISFACTION
AMONG WORKERS IN HOSPITALITY BUSINESS IN SYDNEY
BY
BIBEK KHADKA
STUDENT ID: EMV21768
SUBMITTED TO: STEPHEN AKPA
SUBJECT: BUSINESS RESEARCH (HI6008 S2)
DATE: APRIL 2018
HOLMES INSTITUTE SYDNEY

Individual learning reflection
The reflection is the summary of own contribution in understanding, developing and doing
the activities for the purpose of learning something (Nash, 2016). It is done when you have
to reflect on the process of your own thoughts and activities during a process of learning.
The reflection here is given on the topic ‘Evaluating the factors affecting Job satisfaction
among workers in hospitality business in Sydney’. It will include the happenings of the
learning process and how it will impact my personal and professional life.
Evaluate the effectiveness of the learning experience
This learning process helped me in gaining various new insights about the hospitality
businesses and factors affecting job satisfaction of the workers employed in this industry.
Hospitality sector, being one of the fastest growing sector in the world, contributes in the
economic growth of the country and also supports tourism industry (Akinyel, 2010). It is
very important to derive satisfaction in customers in this industry as satisfied customers will
only be the repeated customers because it all depends on the quality and type of service in
this industry which determines customer satisfaction (George and Jones, 2008).
Making customers happy totally depends on the employees in hospitality business (Lee,
Back and Chan, 2015). It is because it is a service industry where employees are directly
connected with the satisfaction of the customers. This makes clear that satisfied employees
will able to create satisfied customers. The degree of job satisfaction among employees
determines the health of the organisation in the short and long run (Anitha and Begum,
2016). This learning experience will help me in understanding that ultimately it depends on
the positive internal environment which impacts the external environment and reputation
of the company.
How learning process is useful to me?
This is to be ensured that learning process if useful to an individual. This learning process
gives me new insights about the Human resource development and the hospitality industry.
This could help me in getting admission into the top courses of hospitality. The research and
learning from it can provide unbeatable advantages as this would help me in selecting the